Contents

SURFboard® SBG6580 Wireless Cable Modem Gateway

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User Guide

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Figure 55 – Firewall Local Log Screen

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Figure 56 – Firewall Remote Log Screen

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Getting Started

SURFboard® SBG6580 Wireless Cable Modem Gateway

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User Guide

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Getting Started

The ARRIS Motorola SURFboard® SBG6580 Wireless Cable Modem Gateway is an all in one wireless

DOCSIS 3.0® cable modem and four-port Ethernet router device. It provides secure ultra high-speed

wired and wireless broadband connections for your computer and other wireless network devices on

your home or small business network. The SBG6580 also includes a Wi-Fi® Pairing button option for

quick and easy connections for your wireless devices.

This guide provides instructions for installing and configuring the SBG6580, setting up secure wireless

network connections, and managing your gateway and network configurations.

Note

: The information in this user guide is based on the SBG6580 Firmware version 8.6.0.0 or higher. Some of

the changes implemented in this newer firmware version may not be applicable to earlier firmware releases.

If the information and graphics in this guide do not match your SBG6580, please refer to an earlier version of

the SBG6580 User Guide (Part number:

574808-001-e

).

In The Box

Note

: For retail purchases only, if you purchased the SBG6580 Wireless Cable Modem Gateway from a retail

store, the items listed below should be included in the box. Otherwise, if you received your SBG6580 from your

service provider, some of the listed items may not be included with the gateway.

Before installing the SBG6580, check that the following items are also included in the box. If any items

are missing, please contact your service provider for assistance or call ARRIS Technical Support at

1-877-466-8646

.

Table 1: SBG6580 Package Contents

Item

Description

SBG6580 Wireless Cable

Modem Gateway (Retail

or Service Provider)

High-speed DOCSIS 3.0 cable modem, wireless

access point, and 4-port Ethernet router

Power Supply

Power adapter and cord for an electrical wall

outlet connection

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Getting Started

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User Guide

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Item

Description

Ethernet Cable

Standard Category 5 (CAT5) or higher network

cable

Software License &

Regulatory Card

Safety and regulatory information, software

license, and warranty for the gateway

SBG6580 Quick Start

Guide

Provides basic information for installing the

gateway and setting up a secure wireless

connection on your home network.

Additional Items You May Need

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Coaxial (coax) cable, if one is not already connected to a cable wall outlet

System Requirements

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High-speed Internet access account

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Web browser access – Internet Explorer, Google Chrome, Firefox, or Safari

•

Compatible operating systems:

ο

Windows® 8

ο

Windows 7 Service Pack 1 (SP1)

ο

Windows Vista™ SP2 or later

ο

Windows XP SP3

Note

: Microsoft no longer supports Windows XP. However, the SBG6580 should still function without

any problems.

ο

Mac® 10.4 or higher

ο

UNIX®

ο

Linux®

Contact Information

For technical support and additional ARRIS product information:

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Visit the ARRIS Support website:

www.arrisi.com/consumer

•

Call ARRIS Technical Support:

1-877-466-8646

When you call, you may need the following information listed on the gateway label located on the

bottom of the SBG6580:

ο

Gateway model name (

SBG6580

)

ο

Gateway MAC address (

HFC MAC ID

)

ο

Gateway serial number (

S/N

)

Product Overview

SURFboard® SBG6580 Wireless Cable Modem Gateway

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User Guide

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Product Overview

Front Panel

Figure 1 – SBG6580 Front Views

Table 2: SBG6580 Front Panel LED Icons

LED Icon

Blinking

On (Solid)

Not applicable – icon does not

flash

Green

: Power is properly connected

Scanning for a downstream

(receive) channel connection

Green

: Non-bonded downstream

channel is connected

Blue*

: High-speed Internet connection

with bonded downstream channels

Scanning for an upstream

(send) channel connection

Green

: Non-bonded upstream channel

is connected

Blue*

: High-speed Internet connection

with bonded upstream channels

Scanning for an Internet

connection

Green

: Startup process completed

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Product Overview

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User Guide

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LED Icon

Blinking

On (Solid)

Green

: Wi-Fi enabled with

encrypted wireless data

activity.

Amber

: Wi-Fi enabled with

unencrypted wireless data

activity

Green

: 2.4 GHz wireless connection is

made between the SBG6580 and

another Wi-Fi enabled device on your

network; for example, printer, tablet, or

laptop.

Amber

: Flashes during the wireless

pairing process and lights SOLID green

after five seconds or less.

Not applicable – no LED on

button

Not applicable – no LED on button

The

Wireless

LED (see above) will flash

Amber

to indicate the WPS pairing

process is in progress.

*

Indicates DOCSIS 3.0 operation (high-speed Internet access) which may not be available in all

locations. Check with your service provider for availability in your area.

Wi-Fi Protected Setup™ (WPS)

Wi-Fi Protected Setup (WPS) is a wireless network setup option that provides a quick and easy solution

for setting up a secure wireless network connection for any WPS-enabled device; such as a computer,

tablet, gaming device, or printer. WPS automatically configures your wireless network connections and

sets up wireless security. See

Use the SBG6580 WPS Pairing Button

for more information.