81

Here is an example of the Ethernet Details screen.

Test Internet Access

These tests send a PING from the modem to either the LAN or WAN to verify connectivity. A PING could be either

an IP address (163.176.4.32) or Domain Name (www.motorola.com). You enter a web address URL or an IP

address in the respective field.

Click the

Ping

,

Trace

,

NSLookup

, or

Detect Missing Filter

button.

Results will be displayed in the

Progress Window

as they are generated.

◆

Ping

- tests the “reachability” of a particular network destination by sending an ICMP echo request and waiting

for a reply.

◆

Traceroute

- displays the path to a destination by showing the number of hops and the router addresses of

these hops.

◆

NSLookup

- converts a domain name to its IP address and vice versa.

◆

Detect Missing Filter

- if you click the

Detect Missing Filter

button, a warning message appears at the top

since the detection takes up to 2 minutes. When completed the Progress area might look like following.

To use the Ping capability, type a destination address (domain name or IP address) in the text box and click the

Ping

,

Trace

, or

Lookup

button. The results are displayed in the

Progress Window

.

This sequence of tests takes approximately one minute to generate results. Please wait for the test to run to com-

pletion.

Each test generates one of the following result codes:

Result

Meaning

* PASS:

The test was successful.

* FAIL:

The test was unsuccessful.

Administrator’s Handbook

82

Below are some specific tests:

* SKIPPED:

The test was skipped because a test on which it depended failed.

* PENDING:

The test timed out without producing a result. Try running the test again.

* WARNING:

The test was unsuccessful. The Service Provider equipment your Modem connects to

may not support this test.

Action

If PING fails, possible causes are:

From the Check Connection page:

Ping the internet default gateway IP address

DSL is down, DSL settings are incorrect; Gate-

way’s IP address or subnet mask are wrong; gate-

way router is down.

Ping an internet site by IP address

Site is down.

Ping an internet site by name

Servers are down; site is down.

From a LAN PC:

Ping the Modem’s LAN IP address

IP address and subnet mask of PC are not on the

same scheme as the Modem; cabling or other con-

nectivity issue.

Ping an internet site by IP address

PC's subnet mask may be incorrect, site is down.

Ping an internet site by name

DNS is not properly configured on the PC, site is

down.

Result

Meaning

83

Link: Logs

When you click

Logs

, the Logs page appears.

The current status of the device is displayed for all logs:

System

,

Firewall

, or

VoIP

. Choose the log you want to

display from the pull-down menu.

◆

You can clear all log entries by clicking the

Clear Log

button.

◆

You can save logs to a text (.TXT) file by clicking the

Save to File

button. This will download the file to your

browser’s default download location on your hard drive. The file can be opened with your favorite text editor.

☛

Note:

Some browsers, such as Internet Explorer for Windows XP, require that you specify the Motorola

®

device’s URL as a “Trusted site” in “Internet Options: Security”. This is necessary to allow the

“download” of the log text file to the PC.

Administrator’s Handbook

84

The following is an example log portion saved as a .TXT file:

85

Link: Update

When you click

Update

, the Update page appears.

Operating System Software is what makes your Gateway run and occasionally it needs to be updated. Your

Cur-

rent software version

is displayed at the top of the page.

To update your software from a file on your PC, you must first download the software from your Service Provider's

Support Site to your PC's hard drive.

◆

Browse

your computer for the operating system file you downloaded and select the file.

◆

Click the

Update

button.

The LEDs will operate normally as described in

“

Status Indicator Lights

” on page

90

.

◆

The installation may take a few minutes and the web page will indicate a 3-part countdown before returning

you to the Home page; wait for it to complete. During the software installation, you will lose Internet and phone

service. The LEDs will function as follows:

During this phase, the LEDs will function as follows:

During this phase, the

Power

LED willl flash

Orange/Amber

during firmware upgrade (flash writing to mem-

ory) and all other LEDs will be off.

◆

The Gateway will restart automatically.

As the device reboots, the POWER ON LED behavior will happen.

◆

Your new operating system will then be running.