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55
Appendix A: Troubleshooting
Frequently Asked Questions
Home Wireless-G Gateway
•
If the Gateway is configured correctly, check your Internet connection (DSL/cable modem, etc.) to see if it
is working correctly. You can remove the Gateway to verify a direct connection.
•
Manually configure the TCP/IP settings with a DNS address provided by your ISP.
•
Make sure that your browser is set to connect directly and that any dial-up is disabled. For Internet
Explorer, click
Tools
,
Internet Options
, and then the
Connection
tab. Make sure that Internet Explorer is
set to
Never dial a connection
. For Netscape Navigator, click
Edit
,
Preferences
,
Advanced
, and
Proxy
.
Make sure that Netscape Navigator is set to
Direct connection to the Internet
.
18.I’m trying to access the Gateway’s Web-based Utility, but I do not see the login screen. Instead, I see
a screen saying, “404 Forbidden.”
If you are using Windows Explorer, perform the following steps until you see the Web-based Utility’s login
screen (Netscape Navigator will require similar steps):
1.
Click
File
. Make sure
Work Offline
is NOT checked.
2.
Press
CTRL + F5
. This is a hard refresh, which will force Windows Explorer to load new webpages,
not cached ones.
•
Click
Tools
. Click
Internet Options
. Click the
Security
tab. Click the
Default level
button. Make sure the
security level is Medium or lower. Then click the
OK
button.
Frequently Asked Questions
What is the maximum number of IP addresses that the Gateway will support?
The Gateway will support up to 253 IP addresses.
Is IPSec Passthrough supported by the Gateway?
Yes, it is a built-in feature that is enabled by default.
Where is the Gateway installed on the network?
In a typical environment, the Gateway is installed between the ADSL wall jack and the LAN.
Does the Gateway support IPX or AppleTalk?
No. TCP/IP is the only protocol standard for the Internet and has become the global standard for communications.
IPX, a NetWare communications protocol used only to route messages from one node to another, and AppleTalk,
a communications protocol used on Apple and Macintosh networks, can be used for LAN to LAN connections, but
those protocols cannot connect from the Internet to a LAN.
Does the LAN connection of the Gateway support 100Mbps Ethernet?
The Gateway supports 100Mbps over the auto-sensing Fast Ethernet 10/100 switch on the LAN side of the
Gateway.
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56
Appendix A: Troubleshooting
Frequently Asked Questions
Home Wireless-G Gateway
What is Network Address Translation and what is it used for?
Network Address Translation (NAT) translates multiple IP addresses on the private LAN to one public address that
is sent out to the Internet. This adds a level of security since the address of a computer connected to the private
LAN is never transmitted on the Internet. Furthermore, NAT allows the Gateway to be used with low cost Internet
accounts when only one TCP/IP address is provided by the ISP. The user may have many private addresses
behind this single address provided by the ISP.
Does the Gateway support any operating system other than Windows 98SE, Windows Millennium,
Windows 2000, or Windows XP?
Yes, but Linksys does not, at this time, provide technical support for setup, configuration or troubleshooting of
any non-Windows operating systems.
Does the Gateway support ICQ send file?
Yes, with the following fix: click ICQ menu -> preference -> connections tab->, and check I am behind a firewall
or proxy. Then set the firewall time-out to 80 seconds in the firewall setting. The Internet user can then send a file
to a user behind the Gateway.
I set up an Unreal Tournament Server, but others on the LAN cannot join. What do I need to do?
If you have a dedicated Unreal Tournament server running, you need to create a static IP for each of the LAN
computers and forward ports 7777, 7778, 7779, 7780, 7781, and 27900 to the IP address of the server. You can
also use a port forwarding range of 7777 ~ 27900. If you want to use the UT Server Admin, forward another port.
(Port 8080 usually works well but is used for remote admin. You may have to disable this.) Then in the
[UWeb.WebServer] section of the server.ini file, set the ListenPort to 8080 (to match the mapped port above) and
ServerName to the IP assigned to the Gateway from your ISP.
Can multiple gamers on the LAN get on one game server and play simultaneously with just one public IP
address?
It depends on which network game or what kind of game server you are using.
For example, Unreal Tournament
supports multi-login with one public IP.
How do I get Half-Life: Team Fortress to work with the Gateway?
The default client port for Half-Life is 27005.
The computers on your LAN need to have “+clientport 2700x”
added to the HL shortcut command line; the x would be 6, 7, 8, and on up. This lets multiple computers connect
to the same server. One problem: Version 1.0.1.6 won’t let multiple computers with the same CD key connect at
the same time, even if on the same LAN (not a problem with 1.0.1.3).
As far as hosting games, the HL server does
not need to be in the DMZ. Just forward port 27015 to the local IP address of the server computer.
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57
Appendix A: Troubleshooting
Frequently Asked Questions
Home Wireless-G Gateway
The web page hangs; downloads are corrupt, or nothing but junk characters are being displayed on the
screen. What do I need to do?
Force your Ethernet adapter to 10Mbps or half duplex mode, and turn off the “Auto-negotiate” feature of your
Ethernet adapter as a temporary measure. (Please look at the Network Control Panel in your Ethernet adapter’s
Advanced Properties tab.) Make sure that your proxy setting is disabled in the browser. Check our website at
www.linksys.com/international for more information.
If all else fails in the installation, what can I do?
Reset the Gateway by holding down the reset button until the Power LED fully turns on and off. Reset your DSL
modem by powering the unit off and then on.
Obtain and flash the latest firmware release that is readily available
on the Linksys international website, www.linksys.com/international.
How will I be notified of new Gateway firmware upgrades?
All Linksys firmware upgrades are posted on the Linksys international website at www.linksys.com/international,
where they can be downloaded for free. To upgrade the Gateway’s firmware, use the Administration tab of the
Gateway’s web-based utility. If the Gateway’s Internet connection is working well, there is no need to download a
newer firmware version, unless that version contains new features that you would like to use.
Will the Gateway function in a Macintosh environment?
Yes, but the Gateway’s setup pages are accessible only through Internet Explorer 4.0 or Netscape Navigator 4.0
or higher for Macintosh.
I am not able to get the web configuration screen for the Gateway.
What can I do?
You may have to remove the proxy settings on your Internet browser, e.g., Netscape Navigator or Internet
Explorer. Check with your browser documentation, and make sure that your browser is set to connect directly
and that any dial-up is disabled. For Internet Explorer, click Tools, Internet Options, and then the Connection tab.
Make sure that Internet Explorer is set to Never dial a connection. For Netscape Navigator, click Edit,
Preferences, Advanced, and Proxy. Make sure that Netscape Navigator is set to Direct connection to the Internet.
What is DMZ Hosting?
Demilitarized Zone (DMZ) allows one IP address (computer) to be exposed to the Internet. Some applications
require multiple TCP/IP ports to be open.
It is recommended that you set your computer with a static IP if you
want to use DMZ Hosting. To get the LAN IP address, see “Appendix C: Finding the MAC Address and IP Address
for Your Ethernet Adapter.”
If DMZ Hosting is used, does the exposed user share the public IP with the Gateway?
No.
Does the Gateway pass PPTP packets or actively route PPTP sessions?
The Gateway allows PPTP packets to pass through.
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58
Appendix A: Troubleshooting
Frequently Asked Questions
Home Wireless-G Gateway
Is the Gateway cross-platform compatible?
Any platform that supports Ethernet and TCP/IP is compatible with the Gateway.
How many ports can be simultaneously forwarded?
Theoretically, the Gateway can establish 520 sessions at the same time, but you can only forward 10 ranges of
ports.
What are the advanced features of the Gateway?
The Gateway’s advanced features include Advanced Wireless settings, Filters, Port Forwarding, Routing, and
DDNS.
What is the maximum number of VPN sessions allowed by the Gateway?
The maximum number depends on many factors. At least one IPSec session will work through the Gateway;
however, simultaneous IPSec sessions may be possible, depending on the specifics of your VPNs.
How can I check whether I have static or DHCP IP Addresses?
Consult your ISP to obtain this information.
How do I get mIRC to work with the Gateway?
Under the Port Forwarding tab, set port forwarding to 113 for the computer on which you are using mIRC.
Can the Gateway act as my DHCP server?
Yes. The Gateway has DHCP server software built-in.
Can I run an application from a remote computer over the wireless network?
This will depend on whether or not the application is designed to be used over a network. Consult the
application’s documentation to determine if it supports operation over a network.
What is the IEEE 802.11g standard?
It is one of the IEEE standards for wireless networks. The 802.11g standard allows wireless networking hardware
from different manufacturers to communicate, provided that the hardware complies with the 802.11g standard.
The 802.11g standard states a maximum data transfer rate of 54Mbps and an operating frequency of 2.4GHz.
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59
Appendix A: Troubleshooting
Frequently Asked Questions
Home Wireless-G Gateway
What IEEE 802.11b and 802.11g features are supported?
The product supports the following IEEE 802.11b and IEEE 802.11g functions:
•
CSMA/CA plus Acknowledge protocol
•
Multi-Channel Roaming
•
Automatic Rate Selection
•
RTS/CTS feature
•
Fragmentation
•
Power Management
It also supports OFDM technology for 802.11g networking.
What is ad-hoc mode?
When a wireless network is set to ad-hoc mode, the wireless-equipped computers are configured to
communicate directly with each other, peer-to-peer without the use of an access point.
What is infrastructure mode?
When a wireless network is set to infrastructure mode, the wireless network is configured to communicate with
a network through a wireless access point.
What is roaming?
Roaming is the ability of a portable computer user to communicate continuously while moving freely throughout
an area greater than that covered by a single access point. Before using the roaming function, the computer must
make sure that it is the same channel number with the access point of dedicated coverage area.
To achieve true seamless connectivity, the wireless LAN must incorporate a number of different functions. Each
node and access point, for example, must always acknowledge receipt of each message. Each node must
maintain contact with the wireless network even when not actually transmitting data. Achieving these functions
simultaneously requires a dynamic RF networking technology that links access points and nodes. In such a
system, the user’s end node undertakes a search for the best possible access to the system. First, it evaluates
such factors as signal strength and quality, as well as the message load currently being carried by each access
point and the distance of each access point to the wired backbone. Based on that information, the node next
selects the right access point and registers its address. Communications between end node and host computer
can then be transmitted up and down the backbone.
As the user moves on, the end node’s RF transmitter regularly checks the system to determine whether it is in
touch with the original access point or whether it should seek a new one. When a node no longer receives
acknowledgment from its original access point, it undertakes a new search. Upon finding a new access point, it
then re-registers, and the communication process continues.
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