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Page 51 / 90 Scroll up to view Page 46 - 50
45
Chapter 5: Configuring the Home Wireless-G Gateway
The Status Tab
Home Wireless-G Gateway
The Wireless Tab
The Wireless network information that is displayed is the Wireless Firmware Version, MAC Address, Mode, SSID,
DHCP Server, Channel, and Encryption Function.
Click the
Wireless Clients Connected
button to view a list of the wireless clients connected to the Gateway,
along with their computer names, IP addresses, and MAC addresses. Click the
Refresh
button if you want to
refresh the displayed information. Click the
Close
button to return to the
Wireless
screen.
Click the
Refresh
button if you want to refresh the displayed information.
Figure 5-45: Wireless
Figure 5-46: Networked Computers
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46
Chapter 5: Configuring the Home Wireless-G Gateway
The Status Tab
Home Wireless-G Gateway
The DSL Connection Tab
This screen shows information about the DSL connection and the PVC connection.
DSL Status
This section shows the following: DSL Status, DSL Modulation Mode, DSL Path Mode, Downstream Rate,
Upstream Rate, Downstream Margin, Upstream Margin, Downstream Line Attenuation, Upstream Line
Attenuation, Downstream Transmit Power, and Upstream Transmit Power.
PVC Connection
After you select the PVC connection number from the drop-down menu, you see the following information:
Encapsulation, Multiplexing, QoS, Pcr Rate, Scr Rate, Autodetect, VPI, VCI, Enable status, and PVC Status.
Click the
Refresh
button if you want to refresh the displayed information.
Figure 5-47: DSL Connection
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Page 53 / 90
47
Appendix A: Troubleshooting
Common Problems and Solutions
Home Wireless-G Gateway
Appendix A: Troubleshooting
This appendix consists of two parts: “Common Problems and Solutions” and “Frequently Asked Questions.”
Provided are possible solutions to problems that may occur during the installation and operation of the Gateway.
Read the descriptions below to help you solve your problems. If you can’t find an answer here, check the Linksys
international website at www.linksys.com/international.
Common Problems and Solutions
1.
I need to set a static IP address on a computer.
You can assign a static IP address to a computer by performing the following steps:
•
For Windows 98 and Me:
1.
Click
Start
,
Settings
, and
Control Panel
. Double-click
Network
.
2.
In The following network components are installed box, select the TCP/IP-> associated with your
Ethernet adapter. If you only have one Ethernet adapter installed, you will only see one TCP/IP line
with no association to an Ethernet adapter. Highlight it and click the Properties button.
3.
In the TCP/IP properties window, select the IP address tab, and select Specify an IP address. Enter a
unique IP address that is not used by any other computer on the network connected to the Gateway.
Make sure that each IP address is unique for each computer or network device.
4.
Click the
Gateway
tab, and in the New Gateway prompt, enter 192.168.1.1, which is the default IP
address of the Gateway. Click the Add button to accept the entry.
5.
Click the
DNS
tab, and make sure the DNS Enabled option is selected. Enter the Host and Domain
names (e.g., John for Host and home for Domain). Enter the DNS entry provided by your ISP. If your
ISP has not provided the DNS IP address, contact your ISP to get that information or go to its website
for the information.
6.
Click the
OK
button in the TCP/IP properties window, and click Close or
the OK button for the Network
window.
7.
Restart the computer when asked.
•
For Windows 2000:
1.
Click
Start
,
Settings
, and
Control Panel
. Double-click
Network and Dial-Up Connections
.
2.
Right-click the Local Area Connection that is associated with the Ethernet adapter you are using, and
select the Properties option.
3.
In the Components checked are used by this connection box, highlight Internet Protocol (TCP/IP), and
click the
Properties
button. Select
Use the following IP address
option.
4.
Enter a unique IP address that is not used by any other computer on the network connected to the
Gateway.
5.
Enter the Subnet Mask, 255.255.255.0.
6.
Enter the Default Gateway, 192.168.1.1 (Gateway’s default IP address).
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48
Appendix A: Troubleshooting
Common Problems and Solutions
Home Wireless-G Gateway
7.
Toward the bottom of the window, select Use the following DNS server addresses, and enter the
Preferred DNS server and Alternative DNS server (provided by your ISP). Contact your ISP or go on its
website to find the information.
8.
Click the
OK
button in the Internet Protocol (TCP/IP) Properties window, and click the
OK
button in the
Local Area Connection Properties window.
9.
Restart the computer if asked.
•
For Windows XP:
The following instructions assume you are running Windows XP with the default interface. If you are using
the Classic interface (where the icons and menus look like previous Windows versions), please follow the
instructions for Windows 2000.
1.
Click
Start
and
Control Panel
.
2.
Click the
Network and Internet Connections
icon and then the
Network Connections
icon.
3.
Right-click the
Local Area Connection
that is associated with the Ethernet adapter you are using,
and select the Properties option.
4.
In the
This connection uses the following items
box, highlight
Internet Protocol (TCP/IP)
. Click
the
Properties
button.
5.
Enter a unique IP address that is not used by any other computer on the network connected to the
Gateway.
6.
Enter the Subnet Mask, 255.255.255.0.
7.
Enter the Default Gateway, 192.168.1.1 (Gateway’s default IP address).
8.
Toward the bottom of the window, select Use the following DNS server addresses, and enter the
Preferred DNS server and Alternative DNS server (provided by your ISP). Contact your ISP or go on its
website to find the information.
9.
Click the
OK
button in the Internet Protocol (TCP/IP) Properties window. Click the
OK
button in the
Local Area Connection Properties window.
2.
I want to test my Internet connection.
A.
Check your TCP/IP settings.
For Windows 98, Me, 2000, and XP:
•
Refer to Windows Help for details. Make sure Obtain IP address automatically is selected in the settings.
For Windows NT 4.0:
•
Click
Start
,
Setting
s, and
Control Panel
. Double-click the
Network
icon.
•
Click the Protocol tab, and double-click on TCP/IP Protocol.
•
When the window appears, make sure you have selected the correct Adapter for your Ethernet adapter
and set it for
Obtain an IP address
from a DHCP server.
•
Click the
OK
button in the TCP/IP Protocol Properties window, and click the
Close
button in the Network
window.
•
Restart the computer if asked.
B.
Open a command prompt.
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49
Appendix A: Troubleshooting
Common Problems and Solutions
Home Wireless-G Gateway
For Windows 98 and Me:
•
Click
Start
and
Run
. In the Open field, type in command. Press the
Enter
key or click the
OK
button.
For Windows NT, 2000, and XP:
•
Click
Star
t and
Run
. In the Open field, type cmd. Press the
Enter
key or click the
OK
button. In the
command prompt, type ping 192.168.1.1 and press the Enter key.
•
If you get a reply, the computer is communicating with the Gateway.
•
If you do NOT get a reply, please check the cable, and make sure Obtain an IP address automatically is
selected in the TCP/IP settings for your Ethernet adapter.
C.
In the command prompt, type ping followed by your Internet or WAN IP address and press the
Enter
key.
The Internet or WAN IP Address can be found on the Status screen of the Gateway’s web-based utility. For
example, if your Internet or WAN IP address is 1.2.3.4, you would enter ping 1.2.3.4 and press the Enter
key.
•
If you get a reply, the computer is connected to the Gateway.
•
If you do NOT get a reply, try the ping command from a different computer to verify that your original
computer is not the cause of the problem.
D.
In the command prompt, type ping www.yahoo.com and press the
Enter
key.
•
If you get a reply, the computer is connected to the Internet. If you cannot open a webpage, try the ping
command from a different computer to verify that your original computer is not the cause of the problem.
•
If you do NOT get a reply, there may be a problem with the connection.
Try the ping command from a
different computer to verify that your original computer is not the cause of the problem.
3.
I am not getting an IP address on the Internet with my Internet connection.
•
Refer to “Problem #2, I want to test my Internet connection” to verify that you have connectivity.
1.
Make sure you are using the right Internet connection settings. Contact your ISP to see if your Internet
connection type is RFC 1483 Bridged, RFC 1483 Routed, RFC 2516 PPPoE, or RFC 2364 PPPoA.
Please
refer to the Setup section of “Chapter 5: Configuring the Home Wireless-G Gateway” for details on
Internet connection settings.
2.
Make sure you have the right cable. Check to see if the Gateway column has a solidly lit ADSL LED.
3.
Make sure the cable connecting from your Gateway’s ADSL port is connected to the wall jack of the
ADSL service line. Verify that the Status page of the Gateway’s web-based utility shows a valid IP
address from your ISP.
4.
Turn off the computer and Gateway. Wait 30 seconds, and then turn on the Gateway, and computer.
Check the Status tab of the Gateway’s web-based utility to see if you get an IP address.
4.
I am not able to access the Setup page of the Gateway’s web-based utility.
•
Refer to “Problem #2, I want to test my Internet connection” to verify that your computer is properly
connected to the Gateway.
1.
Refer to “Appendix C: Finding the MAC Address and IP address for Your Ethernet Adapter” to verify
that your computer has an IP Address, Subnet Mask, Gateway, and DNS.
2.
Set a static IP address on your system; refer to “Problem #1: I need to set a static IP address.”
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