15
16. IMPORTANT TIPS
y
When starting up the Gateway do not press any buttons. Wait for a broadband
connection to be established first.
y
Many issues with a broadband connection can be resolved by turning the Gateway
off for 30 seconds, then on again. It can take up to 5 minutes for the connection
to re-establish.
y
Customers with computers running Microsoft Windows should reboot their
computers at the same time they reboot their Gateway.
y
Operate the Gateway on a flat surface and ensure the Gateway is not covered
by anything and has adequate ventilation at all times.
y
ADSL broadband customers should:
y
Not use telephone extension cables with the Gateway as these cause speed
and stability problems.
y
Use the ADSL filters supplied with this Gateway when setting up as old filters
can cause speed and stability problems.
y
If you want to network additional devices using the ethernet LAN ports, you will
require one ethernet cable for each device.
y
Wi-Fi signal strength and range is dependent on physical and environmental
factors outside of Telecom’s control. The following tips will help you optimise
your Wi-Fi signal:
y
Dense obstacles such as walls, floors, ceilings, hot water cylinders,
aquariums etc. limit Wi-Fi performance and range.
y
Do not place the Gateway near electronic devices such as microwave ovens,
cordless phones or wireless transmitters like baby or room monitors.
y
Do not place the Gateway in an enclosed space such as a cupboard, under
or behind a desk or large item of furniture.
y
To benefit from the speed offered by the 802.11n standard, it is recommended
to connect using 802.11n wireless devices only. Connecting older 802.11b
or 802.11g wireless devices may slow down the speed of your whole
Wi-Fi network.
y
If you have Wi-Fi coverage issues, you can opt to purchase products such
as Wi-Fi range extenders.
y
Where possible place your Gateway up high for better Wi-Fi performance.
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