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4
If you have an ADSL or VDSL broadband connection, skip this step.
To receive a fibre broadband service, your premises must have a fibre cable connection.
To set up your fibre broadband connection you must use a computer with an
ethernet port and a web browser. Due to the length of the cables supplied, you must
set up close to the fibre optical network termination (or ONT) point. Once your fibre
broadband is working, you can unplug the ethernet cable and use the Gateway’s
wireless (Wi-Fi) network.
Connect one end of the blue tipped Fibre Ethernet Cable into the blue WAN port
in the Gateway and the other end into the port labelled GE1 in the Fibre ONT
(Chorus Fibre ONT illustrated).
When complete, skip to step 6.
Fibre Company ONT
Fibre
Ethernet Cable
3.
SETTING UP FIBRE BROADBAND
GE2
POTS1 POTS2
RESET
GE1
GE3
GE4
POWER
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5
If you have an ADSL or fibre broadband connection, skip this step.
To receive a VDSL2 broadband service you must have a VDSL Splitter installed by a
technician as part of your connection agreement
To set up your VDSL2 broadband connection you must use a computer with an
ethernet port and a web browser. Due to the length of the cables supplied, you must
set up close to the VDSL2 connection point. Once broadband is working you can
unplug the ethernet cable and use the Gateway’s wireless (Wi-Fi) network.
Connect the VDSL2 cable to the DSL port on the Gateway and the VDSL2
connection point.
Note: the small connector (RJ11) should go into the DSL port in the Gateway
and the large connector (RJ45) should go into the VDSL2 connection point.
When complete skip to step 6.
Dedicated VDSL2 connection point (RJ45)
VDSL2 cable
Large connector (RJ45)
Small connector (RJ11)
4. SETTING UP VDSL2 BROADBAND
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6
If you have a VDSL or fibre broadband connection, skip this step.
ADSL filters are required for every phone socket in use, including phone lines, faxes
or digital TV decoders. Filters remove interference on your phone lines and improve
your broadband service.
If you use 4 or more phone sockets in your home, have a monitored security or
medical alarm,
Spark
strongly recommend you have an ADSL Splitter installed by a
technician.
Call
Spark
on
0800 22 55 98
to arrange installation or to order more ADSL filters.
a.
Connect the ADSL filter to the phone socket.
b.
If you use a telephone, fax machine or TV decoder etc. at the same phone socket,
connect that device into the ADSL filter socket marked PHONE.
c.
Connect the ADSL cable into the ADSL filter socket marked ADSL.
d.
Connect the other end of the ADSL cable into the Gateway port marked DSL.
a
b
d
c
5.
SETTING UP ADSL BROADBAND
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7
a.
Connect the yellow Ethernet cable into LAN port number 1 (LAN1) in the
back of the Gateway.
b.
Connect the other end of the ethernet cable into the ethernet port on
your computer.
Look for this symbol
on your computer if you are not sure.
a.
Plug in the power supply to
the electrical power socket.
Plug the other end of the
power cable into the
Power
socket in the Gateway.
b.
Ensure the power is turned
on at the wall, and push in the
ON/OFF button on the back of
the Gateway to turn the Gateway on.
6. CONNECT YOUR COMPUTER
7. CONNECT TO POWER
On/Off
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8
Please wait up to 5 minutes for the Gateway to establish a broadband connection.
Your Gateway lights will tell you when the connection is working correctly.
If the
Power
light is off – check Step 7.
For ADSL and VDSL2 connections, the lights should be as follows:
The
Power
and
DSL
lights should be solid
GREEN
and not blinking.
The
Internet
and
LAN1
lights should be
GREEN
and blinking.
For a Fibre connection, the lights should be as follows:
The
Power
and
WAN
lights should be solid
GREEN
and not blinking.
The
Internet
and
LAN1
lights should be
GREEN
and blinking.
When the Gateway lights are correct, open a web browser on your computer
such as Internet Explorer, Safari, Firefox or Chrome. If your connection is working
you will see a valid web page and be able to surf the internet.
If not, restart your computer, open an internet browser and try again.
If after 5 minutes the
DSL
light is off or flashing:
y
Check Step 3 if you have a fibre connection
y
Check Step 4 if you have a VDSL2 connection
y
Check Step 5 if you have an ADSL connection. If the
DSL
light remains off or
flashing, you may have a faulty phone socket. Try connecting using another
phone socket.
If the
LAN1
light is off – check Step 6. Ensure the ethernet cable is correctly
connected to the ethernet port of your computer, and a LAN port on your Gateway.
If the
DSL
light (for ADSL or VDSL2) or
WAN
light (for fibre) remains off or flashing,
or if you continue
to experience problems, call our Broadband Helpdesk
on
0800 22 55 98
.
8.1 NEW
SPARK
ACCOUNTS
If you are an existing
Spark
customer skip this step.
When you are successfully connected to the Internet, you should activate your
Spark
broadband account. In the browser address bar type
www.
spark
.co.nz/broadbandsetup
press enter and follow the online activation steps.
8.
CONNECT TO BROADBAND

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