8
Please wait up to 5 minutes for the Gateway to establish a broadband connection.
Your Gateway lights will tell you when the connection is working correctly.
If the
Power
light is off – check Step 7.
For ADSL and VDSL2 connections, the lights should be as follows:
The
Power
and
DSL
lights should be solid
GREEN
and not blinking.
The
Internet
and
LAN1
lights should be
GREEN
and blinking.
For a Fibre connection, the lights should be as follows:
The
Power
and
WAN
lights should be solid
GREEN
and not blinking.
The
Internet
and
LAN1
lights should be
GREEN
and blinking.
When the Gateway lights are correct, open a web browser on your computer
such as Internet Explorer, Safari, Firefox or Chrome. If your connection is working
you will see a valid web page and be able to surf the internet.
If not, restart your computer, open an internet browser and try again.
If after 5 minutes the
DSL
light is off or flashing:
y
Check Step 3 if you have a fibre connection
y
Check Step 4 if you have a VDSL2 connection
y
Check Step 5 if you have an ADSL connection. If the
DSL
light remains off or
flashing, you may have a faulty phone socket. Try connecting using another
phone socket.
If the
LAN1
light is off – check Step 6. Ensure the ethernet cable is correctly
connected to the ethernet port of your computer, and a LAN port on your Gateway.
If the
DSL
light (for ADSL or VDSL2) or
WAN
light (for fibre) remains off or flashing,
or if you continue
to experience problems, call our Broadband Helpdesk
on
0800 22 55 98
.
8.1 NEW
SPARK
ACCOUNTS
If you are an existing
Spark
customer skip this step.
When you are successfully connected to the Internet, you should activate your
Spark
broadband account. In the browser address bar type
www.
spark
.co.nz/broadbandsetup
press enter and follow the online activation steps.
8.
CONNECT TO BROADBAND