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4
Changing SSID and Wi-Fi Key
Changing SSID and Wi-Fi
Changing the SSID
Choose
Settings
>
WLAN
>
WLAN Basic Settings
In
SSID
, Enter the SSID.
Click
Apply
.
Changing the Wi-Fi Key
Choose
Settings
>
WLAN
>
WLAN Basic Settings
In
SSID
, Enter Wi-Fi key.
In
WPA pre-shared key
, enter the security key. For example:-12345678.
Click
Apply
.
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12
5
FAQ
Am I getting a Wi-Fi router with the product?
o
Yes the Router (
B310s)
has the in-built Wi-Fi feature
What should I do if I forget my Wi-Fi Key (Password)?
o
The Wi-Fi Key is available under the Router or call the
Dialog Hotline on 117100100 and ask directions to reset
How Can I do Relocation, if required?
o
Call the Dialog Hotline 117100100 for more details
What are the devices which can be connected to my Router - (
B310s)
o
PC/Switch/Router (Through Ethernet or LAN)
o
Wi-Fi enabled devices
o
Analog Phone/Fax
Cannot take or
-
receive calls.
o
Ensure that the analog phone is in working condition and
connected to the router (
B310s)
correctly.
o
Ensure you have purchased the Broadband + Voice
Package
,
Note : Voice is not available for broadband only packages.
How can I check my usage?
There are 2 ways to check your usage
o
Through the MY Account Portal on
www.dialog.lk
o
Through the Dialog Self Care APP
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13
How do I request for additional data
o
Via SMS
To ADD 1 More:
‐
“BB<Space>1MORE<Space>Broadband Number” and send to 678
To ADD 10 More:
‐
“BB<Space>10MORE<Space>Broadband Number” and send to
678
o
Via the Self Care APP (for Dialog Mobile Customers)
o
Via the My Account Portal on www.dialog.lk
How much
‐
will
‐
I be charged when requesting for additional
data?
1GB Block Rs. 200/
‐
+ Taxes*
10GB block Rs. 1,000/
‐
+ Taxes*
*Prices are subject to change
How do I upgrade or downgrade my package?
You can visit your nearest Dialog Customer Care Centre and request for an
Upgrade or Downgrade (Rs. 1,000/
‐
will be charged for Downgrades)*
*Prices are subject to change
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14
Can I connect to my CCTV camera solution via my Dialog Home
Broadband connection?
Yes.
If you are using the same Dialog network you do not need an IP, but if
a different network is used to access the content, a public dynamic IP needs
to be assigned to the router (B310s) to activate the port forwarding on the
DVR (only for different ISP), public static IP is not required for CCTV.
How do I activate a Public Dynamic IP?
You can visit your nearest Dialog Customer Service Centre outlet and
request to include a Public Dynamic IP.
What is a Public Static IP used for?
Public Static IP addresses are more reliable especially when hosting a
gaming website. Use a Virtual Private Network for secure access to files
from your company network computer. It is also good to use your
computer as a server, as it should allow faster file uploads and downloads
for your file server. You will be charged Rs. 1,500/
‐
+ taxes monthly*.
*Price is subject to change
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15
Customer Service
Hotline
: 117 100 100
Email
General Office
Dailog Broadband Networks (Pvt) Ltd. (PV 261)
No. 475, Union Place, Colombo 02
Sri Lanka
Tel +94 117 100 100 / FAX + 94 117 100 701
www.dialog.lk
19216811.live