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Page 561 / 794 Scroll up to view Page 556 - 560
Vigor2860 Series User’s Guide
547
5.3 Pinging the Router from Your Computer
The default gateway IP address of the router is 192.168.1.1. For some reason, you might need
to use “ping” command to check the link status of the router.
The most important thing is
that the computer will receive a reply from 192.168.1.1.
If not, please check the IP address
of your computer. We suggest you setting the network connection as
get IP automatically
.
(Please refer to the section 5.2)
Please follow the steps below to ping the router correctly.
For Windows
1.
Open the
Command
Prompt window (from
Start menu> Run
).
2.
Type
command
(for Windows 95/98/ME) or
cmd
(for Windows NT/ 2000/XP/Vista/7).
The DOS command dialog will appear.
3.
Type ping 192.168.1.1 and press [Enter]. If the link is OK, the line of
“Reply from
192.168.1.1:bytes=32 time<1ms TTL=255”
will appear.
4.
If the line does not appear, please check the IP address setting of your computer.
For Mac OS (Terminal)
1.
Double click on the current used MacOs on the desktop.
2.
Open the
Application
folder and get into
Utilities
.
3.
Double click
Terminal
. The Terminal window will appear.
4.
Type
and press [Enter]. If the link is OK, the line of
“64 bytes from
192.168.1.1: icmp_seq=0 ttl=255 time=xxxx ms
” will appear.
Page 562 / 794
Vigor2860 Series User’s Guide
548
5.4 Checking If the ISP Settings are OK or Not
If WAN connection cannot be up, check if the LEDs (according to the LED explanations listed
on section 1.2) are correct or not. If the LEDs are off, please:
Change the
Physical Type
from
Auto negotiation
to other values (e.g., 100M full duplex).
Next, change the physical type of modem (e.g., DSL/FTTX(GPON)/Cable modem) offered
by ISP with the same value configured in Vigor router. Check if the LEDs on Vigor router
are on or not.
If not, please install an additional switch for connecting both Vigor router and the modem
offered by ISP. Then, check if the LEDs on Vigor router are on or not.
If the problem of LEDs cannot be solved by the above measures, please contact with the
nearest reseller, or send an e-mail to DrayTek FAE for technical support.
Check if the settings offered by ISP are configured well or not.
When the LEDs are on and correct, yet the WAN connection still cannot be up, please:
Open
WAN >> Internet Access
page and then check whether the ISP settings are set
correctly. Click
Details Page
of WAN1~WAN4
to review the settings that you configured
previously.
Page 563 / 794
Vigor2860 Series User’s Guide
549
5.5 Problems for 3G/4G Network Connection
When you have trouble in using 3G/4G network transmission, please check the following:
Check if USB LED lights on or off
You have to wait about 15 seconds after inserting 3G/4G USB Modem into your Vigor2860.
Later, the USB LED will light on which means the installation of USB Modem is successful.
If the USB LED does not light on, please remove and reinsert the modem again. If it still fails,
restart Vigor2860.
USB LED lights on but the network connection does not work
Check the PIN Code of SIM card is disabled or not. Please use the utility of 3G/4G USB
Modem to disable PIN code and try again. If it still fails, it might be the compliance problem
of system. Please open DrayTek Syslog Tool to capture the connection information (WAN
Log) and send the page (similar to the following graphic) to the service center of DrayTek.
Transmission Rate is not fast enough
Please connect your Notebook with 3G/4G USB Modem to test the connection speed to verify
if the problem is caused by Vigor2860. In addition, please refer to the manual of 3G/4G USB
Modem for LED Status to make sure if the modem connects to Internet via HSDPA mode. If
you want to use the modem indoors, please put it on the place near the window to obtain better
signal receiving.
Page 564 / 794
Vigor2860 Series User’s Guide
550
5.6 Backing to Factory Default Setting If Necessary
Sometimes, a wrong connection can be improved by returning to the default settings. Try to
reset the router by software or hardware. Such function is available in
Admin Mode
only.
Warning:
After pressing
factory default setting
, you will loose all settings you did
before. Make sure you have recorded all useful settings before you pressing. The
password of factory default is null.
Software Reset
You can reset the router to factory default via Web page. Such function is available in
Admin
Mode
only.
Go to
System Maintenance
and
choose
Reboot System
on the web page. The following
screen will appear. Choose
Using factory default configuration
and click
Reboot Now
.
After few seconds, the router will return all the settings to the factory settings.
Hardware Reset
While the router is running (ACT LED blinking), press the
Factory Reset
button and hold for
more than 5 seconds. When you see the
ACT
LED blinks rapidly, please release the button.
Then, the router will restart with the default configuration.
Page 565 / 794
Vigor2860 Series User’s Guide
551
After restore the factory default setting, you can configure the settings for the router again to
fit your personal request.
5.7 Contacting DrayTek
If the router still cannot work correctly after trying many efforts, please contact your dealer for
further help right away. For any questions, please feel free to send e-mail to

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