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Vigor 2820 Series Quick Start Guide
35
4.4 Checking If the ISP Settings are OK or Not
Open
WAN >> Internet Access
page and then check whether the ISP settings are set
correctly. Click WAN1 or WAN2
link
to review the settings that you configured
previously.
For PPPoE Users
1.
Check if the
Enable
option is selected.
2.
Check if
Username
and
Password
are entered with correct values that you
got from
your
ISP
.
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For Static/Dynamic IP Users
1.
Check if the
Enable
option is selected.
2.
Check if
IP address, Subnet Mask
and
Gateway
are entered with correct values
that you
got from
your
ISP
.
For MPoA Users
1.
Check if the
Enable
option is selected.
2.
Check if
DSL Modem Settings
is set appropriately.
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Vigor 2820 Series Quick Start Guide
37
3.
Check if
IP Address, Subnet Mask
and
Gateway
are set correctly (must identify
with the values from your ISP) if you choose
Specify an IP address
.
For PPTP Users
1.
Check if the
Enable
option for
PPTP
Link is selected.
2.
Check if
PPTP Server, Username, Password
and
WAN IP address
are set
correctly (must identify with the values from your ISP).
4.5 Backing to Factory Default Setting If Necessary
Sometimes, a wrong connection can be improved by returning to the default settings. Try
to reset the router by software or hardware.
Warning:
After pressing
factory default setting
, you will loose all settings
you did before. Make sure you have recorded all useful settings before you
pressing. The password of factory default is null.
Software Reset
You can reset the router to factory default via Web page.
Go to
System Maintenance
and
choose
Reboot System
on the web page. The following
screen will appear. Choose
Using factory default configuration
and click
OK
. After few
seconds, the router will return all the settings to the factory settings.
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Vigor 2820 Series Quick Start Guide
38
Hardware Reset
While the router is running (ACT LED blinking), press the
Factory Reset
button and
hold for more than 5 seconds. When you see the
ACT
LED blinks rapidly, please release
the button. Then, the router will restart with the default configuration.
After restore the factory default setting, you can configure the settings for the router again
to fit your personal request.
4.6 Contacting Your Dealer
If the router still cannot work correctly after trying many efforts, please contact your
dealer for further help right away. For any questions, please feel free to send e-mail to
19216811.live