Page 81 / 88 Scroll up to view Page 76 - 80
¶1
D-Link DCS-3110 User Manual
Section ³ - Frequently Asked Questions
Megapixel PoE Network Camera Installation
1. Can the Network Camera be used outdoors?
The Megapixel PoE Network Camera is not weatherproof. It needs to be equipped with a weatherproof case for outdoor use but it is not
recommended.
2. When physically connecting the Network Camera to a network, what network cabling is required?
The Megapixel PoE Network Camera uses Category 5 UTP cable allowing 10 Base-T and 100 Base-T networking solutions.
3. Can the Network Camera be setup as a PC-cam on a computer?
No, the Megapixel PoE Network Camera is used only on an Ethernet or Fast Ethernet network. The D-Link DSB-C110, DSB-C310, can
be used as a PC Camera (Webcam).
4. Can the Network Camera be connected to the network if it consists only of private IP addresses?
Yes, the Megapixel PoE Network Camera can be connected to a LAN using only a private IP address.
5. Can the Network Camera be installed and work if a firewall exists on the network?
If a firewall exists on the network, port 80 is open for ordinary data communication. The DCS-3110 uses port 5002 for streaming audio
and port 5003 for streaming video. These ports (or the ports you have specified in the Setup Tab in the Configuration screen) need to be
opened on the firewall.
6. Why am I unable to access the Network Camera from a web browser?
If a router or firewall is used on the network, the correct ports for the DCS-3110 may not be configured on the router or firewall. To correct
the problem, you need to determine if the DCS-3110 is behind a router or firewall and if the router or firewall is properly configured for
the ports the DCS-3110 is using. Refer to Page 40 for help in opening the correct ports on a router or firewall for use with the DCS-3110.
Other possible problems might be due to the network cable. Try replacing your network cable. Test the network interface of the product by
connecting a local computer to the unit.
If the problem is not solved, the Megapixel PoE Network Camera might be faulty.
7. Why does the Network Camera work locally but not externally?
This might be caused by network firewall protection. The setting of the firewall may need to be changed in order for the Megapixel PoE
Network Camera to be accessible outside of your local LAN. Check with the Network Administrator for your network.
Make sure that your Megapixel PoE Network Camera isn’t conflicting with any Web server you may have running on your network.
The default router setting might be a possible reason. Check that the configuration of the router settings allows the Megapixel PoE
Network Camera to be accessed outside of your local LAN.
Page 82 / 88
¶±
D-Link DCS-3110 User Manual
Section ³ - Frequently Asked Questions
8. I connected the Network Camera directly to a computer with a cross-over Ethernet cable and received a
Windows error upon running the installation Wizard?
This Windows error will occur if the Megapixel PoE Network Camera is connected to a computer that is not properly configured with a
valid IP address. Turn off DHCP from the Network Settings in Windows and configure the computer with a valid IP address or connect
the camera to a router with DHCP enabled.
This error can also occur if the Installation Wizard icon had been clicked more than once from the setup wizard.
9. Noisy images occur. How can I solve the problem?
The video images might be noisy if the Megapixel PoE Network Camera is used in a very low light environment. To solve this issue you
need more lighting.
10. The images appear to be of poor quality, how can I improve the image quality?
Make sure that your computer’s display properties are set above 256 colors. Using 16 or 256 colors on your computer will produce
dithering artifacts in the image, making the image appear to be of poor quality.
The configuration on the Megapixel PoE Network Camera image display is incorrect. Through the
Setup
>
Image Setup
section of the
Web management you need to adjust the image related parameters such as brightness, white balance and power line frequency for
fluorescent light.
Page 83 / 88
¶3
D-Link DCS-3110 User Manual
Appendix A - Networking Basics
Networking Basics
Check your IP address
After you install your new D-Link adapter, by default, the TCP/IP settings should be set to obtain an IP address from a
DHCP server (i.e. wireless router) automatically. To verify your IP address, please follow the steps below.
Click on
Start
>
Run
. In the run box type
cmd
and click
OK
. (Windows Vista
®
users type
cmd
in the
Start Search
box.)
At the prompt, type
ipconfig
and press
Enter
.
This will display the IP address, subnet mask, and
the default gateway of your adapter.
If the address is 0.0.0.0, check your adapter
installation, security settings, and the settings
on your access point. Some firewall software
programs may block a DHCP request on newly
installed adapters.
If you are connecting to a wireless network at a hotspot (e.g. hotel, coffee shop, airport), please contact an employee
or administrator to verify their wireless network settings.
Page 84 / 88
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D-Link DCS-3110 User Manual
Appendix A - Networking Basics
Statically Assign an IP address
If you are not using a DHCP capable gateway/access point, or you need to assign a static IP address, please follow
the steps below:
Step 1
Windows Vista
®
-
Click on
Start
>
Control Panel
>
Network and Internet
>
Network and Sharing Center
>
Manage
Network Connections.
Windows
®
XP - Click on
Start
>
Control Panel
>
Network Connections
.
Step 2
Right-click on the
Local Area Connection
which represents your D-Link network adapter and select
Properties
.
Step 3
Highlight
Internet Protocol (TCP/IP)
and click
Properties
.
Step 4
Click
Use the following IP address
and enter an IP address that is on the same
subnet as your network or the LAN IP address on your access point.
Example: If the network camera’s LAN IP address is 192.168.0.1, make your IP
address 192.168.0.X where X is a number between 2 and 99. Make sure that the
number you choose is not in use on the network. Set Default Gateway the same
as the LAN IP address of your access point (192.168.0.1).
Set Primary DNS the same as the LAN IP address of your access point (192.168.0.1).
The Secondary DNS is not needed or you may enter a DNS server from your
ISP.
Step 5
Click
OK
to save your settings.
Page 85 / 88
Appendix B - Reset and Restore
85
D-Link DCS-3110 User Manual
Reset and Restore
Restoring the factory defaults will result in
the loss of any previous settings and will
require running the Installation Wizard to
return the
DCS-3110
to a normal state.
Reset button
There is a button hidden in the pinhole beside the Ethernet socket. It is used to
reset
the system or
restore
the factory
default settings. Sometimes resetting the
DCS-3110
will return the system back to a normal state. If the system still
has problems after reset, restore the factory settings and install again:
RESET
:
1. Lightly insert a paper clip (or a similar sized tool) into the reset
hole on the back of the camera, press lightly and then release the
button.
2. The LED on the front of the camera will begin blinking red and
green.
3. When the LED stops the blinking the reset has completed.
RESTORE
:
1. Insert the paperclip or other tool and hold the button in.
2. Wait for the LED on the front of the camera to blink red and green
and hold the button for 30 seconds.
3. Withdraw the tool after the second cycle of the LED blinking and
a factory restore has been completed.

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