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Page 86 / 109 Scroll up to view Page 81 - 85
WCR-GN User Manual
85
Chapter 6
Trouble Shooting
Cannot connect to the Internet over wired connection.
• Make sure that your AirStation is plugged in!
• Check that the status LEDs of your AirStation are lit as below:
POWER
Green light is ON
WIRELESS
Green light is ON or flashing
ROUTER
Green light is ON or OFF (the status varies depending on your environment)
DIAG
OFF
• Make sure that your computer is set to“
obtain an IP address automatically
”. (Refer to page 96)
• Restart your AirStation.
Cannot access the web-based configuration utility.
• Display the configuration screen by following the procedure on page 23.
• Enter the correct user name and password to login to the configuration screen.
If you are using AirStation in factory default settings, enter "
root
" (in lower case) for the user
name and leave the password blank (enter nothing)
• Verify that your web browser is not set to use proxies.
• Make sure that your computer is configured to“
Obtain an IP Address Automatically
." (page 96)
• Restart your AirStation.
Cannot connect to the network wirelessly.
•
Configure your wireless device with the same SSID, encryption type, and encryption key as used
for your AirStation.
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Chapter 6
Trouble Shooting
The following are the factory default settings of the AirStation:
SSID -
Printed on the label of the AirStation
Encryption Method -
No Authenticate
Encryption Key -
No Encryption
•
Place your AirStation and wireless devices 2 - 10 feet apart.
•
Restart your AirStation.
You forgot AirStation's SSID, Encryption Key, or
Password.
Hold down the RESET button (page 99) on your AirStation for 5 seconds to initialize its settings. All
settings, including your password, SSID, and encryption key will be initialized to their defaults.
The followings are the factory default settings of the AirStation.
SSID -
Printed on the label of the AirStation
Encryption Method -
No Authenticate
Encryption Key -
No Encryption
The link speed is slower than 150 Mbps (Maximum
link speed is only 72Mbps).
By default, the AirStation’s 150 Mbps mode is not enabled. To enable it, use the following procedure:
1. Open the configuration screen of your AirStation (page 23).
2. Click "
Wireless SSID & Channel (11n 150Mbps Mode)
" in Easy Setup.
3. Change the value in "
150 Mbps Mode
" - "
Band Width
" to 40 MHz and click "
Apply
".
If you still cannot connect at 150 Mbps, check the settings of your wireless client device.
Other Tips
Page 88 / 109
Chapter 6
Trouble Shooting
WCR-GN User Manual
87
Issue:
I reset my wireless router to factory settings and forgot how to log in.
Answer:
Open your browser and enter 192.168.11.1 as the browser address and hit Enter. You will be
prompted to log in. Enter the user name as root and the password box is left empty (no password).
Click "
OK
" to complete the login and the option to reset your password will be available on the first
page.
Issue:
How do I forward ports on my wireless router for my gaming console?
Answer:
Log in to the router. From the home page, go to the Internet Game/ Port Mapping section. Enter the
port that needs to be forwarded, and the IP address of the gaming console.
Issue:
How do I enable or modify security encryption settings on the wireless router?
Answer:
Log in to the wireless router with your browser. Go to the Wireless Config tab and then select the
Basic tab. Buffalo recommends the use of WPA/WPA2 mixed for wireless encryption. The passphrase/
key should be at least 8 characters in length.
Issue:
How do I change my wireless router's broadcasted network name (SSID)?
Answer:
Log in to the wireless router with your browser. Go to the Wireless Config tab and then select the
Basic tab if necessary. Find the settings area called SSID. Select the "
Use
" check box and enter the
name you wish to use for your network in the text field provided. Click "
Apply
" to save the settings.
Once the wireless router has rebooted, you will need to manually select the new network name for
all wireless devices and enter your encryption key if necessary.
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Chapter 6
Trouble Shooting
Issue:
What can I do if my wireless connection drops randomly or seems slow?
Answer:
There are many environmental factors that may affect this behavior. First, ensure the issue is not
range related by locating the wireless router and the device dropping connection in closer proximity
and check whether the connection drops continue.
In some cases, interference from other wireless networks or sources such as 2.4 GHz wireless phones
may impact performance. To work around this scenario, change the wireless channel used by your
wireless router.
Log in to the wireless router with your browser. Click on the Wireless Config tab and then the Basic
tab. The Wireless Channel setting can be selected from channels 1 to 11. If an Auto-Channel option
is available, attempt to use this option to remedy the problem. If Auto-Channel is unavailable,
manually select an alternate channel and click "
Apply
".
Issue:
Though I am able to successfully make a connection with my wireless router, I am unable to access
the Internet with my web browser.
Answer:
First, power off the Cable or DSL modem, the wireless router, and your computer. Move the router's
mode switch to the
on
position. Verify that the modem is connected to the wireless router with an
Ethernet cable to the WAN port.
Power on the modem and wait one minute. Power on the wireless
router and wait another minute. Power on the computer. Open a browser on the computer and
navigate to a familiar website to verify whether the Internet connection is functioning normally.
If after these steps, an Internet connection is still unavailable, power off the Cable or DSL modem
and computer again and directly connect your computer to the Cable or DSL modem with a cable
between the computer and the port on the modem. Power on the modem and wait one minute.
Power on the computer and again check for an Internet connection.
If an Internet connection IS NOT available with a direct connection to the computer, please call the
Internet Service Provider who installed the modem.
If an Internet connection IS available with a direct connection to the computer, please call our
customer support.
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Chapter 6
Trouble Shooting
WCR-GN User Manual
89
Issue:
Where can I download the latest drivers, firmware and instructions for my Buffalo wireless products?
Answer:
The latest drivers and firmware are available online at
www.buffalotech.com

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