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Q.
Why am I being prompted to specify the correct network interface
card (NIC)?
A.
You may be prompted to specify the correct network interface card
(NIC) for the Bell Internet service. This might happen if you have
previously installed USB modem drivers on your computer or if you have
more than one Ethernet card installed. Select the network card that you
have connected to the Bell Fibe Internet modem with the Ethernet cable.
Q. What can I do if I am experiencing speeds that are slower than normal?
A.
Ensure your wireless client or computer drivers are up to date from the
adapter or manufacturer’s website.
Q.
How long should my modem cables be?
A.
Use the cables the technician installed to ensure optimized performance.
The telephone cable (RJ11) should be 6’ or less in length. Anything longer
can reduce the quality of your Internet speeds. You may use a longer
Ethernet cable (RJ45) than the one provided. The length of this cable will
not affect the speed.
Q.
Why is the POWER light off on the modem?
A.
The modem does not have power. Ensure the power supply is plugged in
properly. Also, if you are using a surge protected power bar, ensure it is
turned on.
Q.
Why is the LAN light off on the modem?
A.
The Ethernet cable is not plugged in properly into the modem. Check to
make sure the Ethernet cable is plugged in.
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22
As a Bell Internet customer, you can use your service when travelling away
from home. This feature is called roaming*. You can connect to the Internet
from almost anywhere within Canada by using your Bell Internet account
information and a local phone number.
To find out more about this feature including instructions on setting up
a dial-up connection, please visit:
bell.ca/dialsetup
.
For a complete list of all Bell Internet dial-up numbers across Canada,
visit:
bell.ca/dialupnumbers
.
Using dial-up access
ONTARIO
Barrie
705 721-1638
Belleville
613 966-3200
Brantford
519 750-1638
Brockville
613 345-4556
Chatham
519 352-0301
Clinton
519 482-1638
Cobourg
905 377-1771
Cornwall
613 932-0745
Elliot Lake
705 461-1393
Guelph
519 767-1638
Haliburton
705 457-9564
Hamilton
905 546-1638
Huntsville
705 788-1638
Kingston
613 536-1638
Kitchener-Waterloo
519 743-1638
Lindsay
705 324-0857
London
519 438-1638
Newmarket
905 954-0550
North Bay
705 474-1638
Oshawa
905 571-1638
Ottawa
613 350-1638
Owen Sound
519 371-1682
Pembroke
613 735-5252
Peterborough
705 745-1638
St. Catharines
905 684-1638
Sarnia
519 332-6351
Sault Ste. Marie
705 254-1638
Sudbury
705 669-1638
Thunder Bay
807 623-1638
Toronto and GTA
416 681-1638
Windsor
519 561-1638
QUÉBEC
Chicoutimi-Jonquière
418 696-1638
Drummondville
819 472-2232
Gentilly
819 298-4895
Granby
450 777-4400
Hull
613 350-1638
Joliette
450 759-4333
La Malbaie
418 665-2213
Montréal
514 350-163
8
Québec
418 694-1638
Rivière-du-Loup
418 860-3638
Roberval
418 275-1633
Sainte-Agathe
819 321-2390
Saint-Hyacinthe
450 773-9830
Saint-Jérôme
450 432-1638
Saint-Jovite
819 425-1638
Sherbrooke
819 829-1638
Sorel
450 743-6723
Thetford Mines
418 335-5150
Trois-Rivières
819 694-1638
Valleyfield
450 373-2132
Victoriaville
819 752-4180
*Dial-up remote access is available where technology
permits. Dial-up roaming access will be billed at $1.50/hr.
Long distance charges may apply. Taxes not included.
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Service available to residential customers where technology permits. Subject to change without notice. No service provides
absolute protection. Other conditions apply including minimum system requirement. Subject to service agreements available at
bell.ca/agreements. Fibe is a trade-mark of Bell Canada. “Linksys” is a registered trademark of Cisco Systems, Inc.
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