1. Home
    2. /
  2. Manuals
    3. /
  3. Belkin
    4. /
  4. ME1004-R
    5. /
  5. 18
Page 86 / 98 Scroll up to view Page 81 - 85
Troubleshooting
82
Problem:
•
The Quick Installation Software completed installation, but my web
browser doesn’t work.
•
I am unable to connect to the Internet. The Router’s “WAN” light is
on and the “Connected” light is blinking.
Solution:
If you cannot connect to the Internet, the “WAN” light is on, and the
“Connected” light is blinking, the problem may be that your connection type
may not match the ISP’s connection.
•
If you have a “static IP address” connection, your ISP must assign
you the IP address, subnet mask, and gateway address. Please refer to
the section entitled “Alternate Setup Method” for details on changing
this setting.
•
If you have a “PPPoE” connection, your ISP will assign you a user name
and password and sometimes a service name. Make sure the Router
connection type is configured to PPPoE and the settings are entered
properly. Please refer to the section entitled “Alternate Setup Method”
for details on changing this setting.
•
You may need to configure your Router to meet the specific
requirements of your ISP.
If you are still unable to access the Internet after verifying
these settings, please contact MyEssentials Technical Support at
866-761-4608.
Problem:
•
The Quick Installation Software completed, but my web browser
doesn’t work.
•
I am unable to connect to the Internet. The “WAN” light on my
Router is blinking and the “Connected” light is solid.
Solution:
If the “WAN” light is blinking and the “Connected” light is solid, but you
are unable to access the Internet, there may be third-party firewall software
installed on the computer attempting to access the Internet. Examples of
third-party firewall software are ZoneAlarm, BlackICE PC Protection, McAfee
Personal Firewall, and Norton Personal Firewall.
If you do have firewall software installed on your computer, please make
sure that you properly configure it. You can determine if the firewall software
is preventing Internet access by temporarily turning it off. If, while the
firewall is disabled and Internet access works properly, you will need to
change the firewall settings to function properly when it is turned on.
Downloaded from
www.Manualslib.com
manuals search engine
Page 87 / 98
10
8
7
83
2
1
3
4
5
6
section
Troubleshooting
9
Please refer to the instructions provided by the publisher of your firewall
software for instructions on configuring the firewall to allow Internet access.
If you are still unable to access the Internet after disabling any firewall
software, please contact MyEssentials Technical Support at 866-761-4608.
Problem:
I can’t connect to the Internet wirelessly.
Solution:
If you are unable to connect to the Internet from a wireless computer, please
do the following:
1.
Look at the lights on your Router. Your MyEssentials Router’s lights
should be as follows:
•
The “Power” light should be on.
•
The “Connected” light should be on and not blinking.
•
The “WAN” light should be either on or blinking.
2.
Open your wireless utility software by clicking on the icon in the system
tray at the bottom, right-hand corner of the screen. If you are also
using a Wireless Card or Adapter from MyEssentials with this Router,
the tray icon should look like this (the icon may be red or green):
3.
The exact window that opens will vary depending on the model of
wireless card you have; however, any of the utilities should have a list of
“Available Networks”—those wireless networks to which it can connect.
Does the name of your wireless network appear in the results?
Yes, my network name is listed
—go to the troubleshooting solution titled
“I can’t connect to the Internet wirelessly, but my network name is listed”.
No, my network name is not listed
—go to the troubleshooting solution
titled “I can’t connect to the Internet wirelessly, and my network name is
not listed”.
Downloaded from
www.Manualslib.com
manuals search engine
Page 88 / 98
Troubleshooting
84
Problem:
I can’t connect to the Internet wirelessly, but my network name
is listed.
Solution:
If the name of your network is listed in the “Available Networks” list, please
follow the steps below to connect wirelessly:
1.
Click on the correct network name in the “Available Networks” list.
2.
If the network has security (encryption) enabled, you will need to enter
the network key. For more information regarding security, see the
section entitled “Securing your Wi-Fi Network” in this User Manual.
3.
Within a few seconds, the tray icon in the lower, left-hand corner of
your screen should turn green, indicating a successful connection to
the network.
Problem:
I can’t connect to the Internet wirelessly, and my network name is
not listed.
Solution:
If the correct network name is not listed under “Available Networks” in
the wireless configuration utility, please attempt the following
troubleshooting steps:
1.
Temporarily move your computer, if possible, five to 10 feet away from
the Router. Close the wireless configuration utility, and reopen it. If the
correct network name now appears under “Available Networks”, you
may have a range or interference problem. Please see the suggestions
discussed in the section titled “Placement of your Router for Optimal
Performance” in this User Manual.
2.
Using a computer that is connected to the Router through a network
cable (as opposed to wirelessly), ensure that “Broadcast SSID” is
enabled. This setting is found on the Router’s wireless “Channel and
SSID” configuration page.
If you are still unable to access the Internet after completing
these steps, please contact MyEssentials Technical Support
866-761-4608.
Downloaded from
www.Manualslib.com
manuals search engine
Page 89 / 98
10
8
7
85
2
1
3
4
5
6
section
Troubleshooting
9
Problem:
My wireless network performance is inconsistent.
Data transfer is sometimes slow.
Signal strength is poor.
I am having difficulty establishing and/or maintaining a Virtual Private
Network (VPN) connection.
Solution:
Wireless technology is radio-based, which means connectivity and the
throughput performance between devices decreases when the distance
between devices increases. Other factors that will cause signal degradation
(metal is generally the worst culprit) are obstructions such as walls and
metal appliances. As a result, the typical indoor range of your wireless
devices will be between 100 to 200 feet. Note also that connection speed
may decrease as you move farther away from the Router.
In order to determine if wireless issues are related to range, we suggest
temporarily moving the computer, if possible, five to 10 feet away from
the Router.
Changing the Wireless Channel
- Depending on local wireless traffic and
interference, switching the wireless channel of your network can improve
performance and reliability. The default channel the Router is shipped with
is channel 11. You may choose from several other channels depending on
your region (see the section titled “Changing the Wireless Channel” on
page 42 for instructions on how to choose other channels).
Limiting the Wireless Transmit Rate
- Limiting the wireless transmit rate
can help improve the maximum wireless range and connection stability.
Most wireless cards have the ability to limit the transmission rate. To
change this property, go to the Windows Control Panel, open “Network
Connections” and double-click on your wireless card’s connection. In the
“Properties” dialog, select the “Configure” button on the “General” tab
(Windows 98 users will have to select the wireless card in the list box and
then click “Properties”), then choose the “Advanced” tab and select the rate
property. Wireless client cards are usually set to automatically adjust the
wireless transmit rate for you, but doing so can cause periodic disconnects
when the wireless signal is too weak; as a rule, slower transmission rates
are more stable.
Experiment with different connection rates until you find the best one for
your environment; note that all available transmission rates should be
acceptable for browsing the Internet. For more assistance, see your wireless
card’s user manual.
Downloaded from
www.Manualslib.com
manuals search engine
Page 90 / 98
Troubleshooting
86
Problem:
I am having difficulty setting up Wired Equivalent Privacy (WEP) security
on the Router.
Solution:
1.
Log into your Wireless Router.
Open your web browser and type in the IP address of the Wireless
Router (the Router’s default is 192.168.2.1). Log into your Router by
clicking on the “Login” button in the top, right-hand corner of the
screen. You will be asked to enter your password. If you never set a
password, leave the password field blank and click “Submit”.
Click the “Wireless” tab on the left of your screen. Select the
“Encryption” or “Security” tab to get to the security settings page.
2.
Select “128-bit WEP” from the drop-down menu.
3.
After selecting your WEP encryption mode, you can type in your hex
WEP key manually, or you can type in a passphrase in the “Passphrase”
field and click “Generate” to create a WEP key from the passphrase.
Click “Apply Changes” to finish. You must now set all of your clients
to match these settings. A hex (hexadecimal) key is a combination of
numbers and letters from A—F and 0—9. For 128-bit WEP, you need to
enter 26 hex keys.
For example:
C3 03 0F AF 4B B2 C3 D4 4B C3 D4 E7 E4 = 128-bit key
4.
Click “Apply Changes” to finish. Encryption in the Wireless Router is
now set. Each of your computers on your wireless network will now
need to be configured with the same security settings.
WARNING:
If you are configuring the Wireless Router from a computer
with a wireless client, you will need to ensure that security is turned on
for this wireless client. If this is not done, you will lose your wireless
connection.
Note to Mac users:
Original Apple AirPort products support 64-bit
encryption only. Apple AirPort 2 products can support 64-bit or
128-bit encryption. Please check your Apple AirPort product to see
which version you are using. If you cannot configure your network with
128-bit encryption, try 64-bit encryption.
Downloaded from
www.Manualslib.com
manuals search engine

Rate

4.5 / 5 based on 2 votes.

Popular Belkin Models

Famous Router IPs
Famous Router Companies
Bookmark Our Site

Press Ctrl + D to add this site to your favorites!

Share
Top