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Page 81 / 98 Scroll up to view Page 76 - 80
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Recommended Web Browser Settings
4.
Make sure there are no check marks next to any of the displayed
options: “Automatically detect settings”, “Use automatic
configuration script”, and “Use a proxy server”. Click “OK”. Then
click “OK” again in the “Internet Options” page.
Netscape
®
Navigator
®
4.0 or Higher
1.
Start Netscape. Click on “Edit” then “Preferences”.
2.
In the “Preferences” window, click on “Advanced” then select
“Proxies”. In the “Proxies” window, select “Direct connection to
the Internet”.
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Troubleshooting
78
Problem:
Installation CD does not automatically start.
Solution:
If the CD-ROM does not start the Quick Installation Software
automatically, it could be that the computer is running other
applications that are interfering with the CD drive.
1.
If the Quick Installation Software screen does not appear within
15–20 seconds, open up your CD-ROM drive by double-clicking
on the “My Computer” icon that is located on your desktop.
2.
Next, double-click on the CD-ROM drive that the Quick Installation
Software CD has been placed in to start the installation.
3.
The Quick Installation Software should start within a few seconds.
If, instead, a window appears showing the files on the CD,
double-click on the icon labeled “EasyInstall.exe”.
4.
If the Quick Installation Software still does not start, reference the
section titled “Manually Configuring Network Settings” (page 75 of
this User Manual) for an alternate setup method.
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Troubleshooting
9
Problem:
The Quick Installation Software cannot find my Router.
Solution:
If the Quick Installation Software is not able to find the Router during
the installation process, please check the following items:
1.
If the Quick Installation Software is not able to find the Router
during the installation process, there may be third-party firewall
software installed on the computer attempting to access the Internet.
Examples of third-party firewall software are ZoneAlarm, BlackICE PC
Protection, McAfee Personal Firewall, and Norton Personal Firewall.
If you do have firewall software installed on your computer, please
make sure that you properly configure it. You can determine if the
firewall software is preventing Internet access by temporarily turning
it off. If, while the firewall is disabled, Internet access works properly,
you will need to change the firewall settings to function properly
when it is turned on.
Please refer to the instructions provided by the publisher of your
firewall software for instructions on configuring the firewall to allow
Internet access.
2.
Unplug power to the Router for 10 seconds, and then plug the
power back into the Router. Ensure that the Router’s Power light
is on; it should be solid green. If not, check to make sure that the
AC adapter is correctly connected to the Router and plugged into
a wall outlet.
3.
Ensure that you have a cable (use the cable included with the
Router) connected between (1) the network (Ethernet) port on
the back of the computer and (2) one of the LAN ports, labeled
“1” through “4”, on the back of the Router.
Note:
The computer should NOT be connected to the port
labeled “Internet/WAN” on the back of the Router.
4.
Try shutting down and restarting your computer, then rerunning the
Quick Installation Software.
If the Quick Installation Software is still unable to find the Router,
reference the section titled “Manually Configuring Network Settings”
for installation steps.
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Troubleshooting
80
Problem:
The Quick Installation Software cannot connect my Router to
the Internet.
Solution:
If the Quick Installation Software is not able to connect the Router to the
Internet, please check the following items:
1.
Use the troubleshooting suggestions within the Quick Installation
Software. If the troubleshooting screen does not open automatically,
click on the “Troubleshoot” button in the lower, right-hand corner
of the Quick Installation Software window.
2.
If your ISP requires a user name and password, make sure that you
have typed in your user name and password correctly. Some user
names require that the ISP’s domain be at the end of the name.
Example: “[email protected]”. The “@myisp.com” part of the user
name may need to be typed as well as your user name.
If you continue to have no Internet connection, reference the section
titled “Manually Configuring Network Settings” (page 75 of this User
Manual) for an alternate setup method.
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Problem:
•
The Quick Installation Software completed installation, but my web
browser doesn’t work.
•
I am unable to connect to the Internet. The Router’s “WAN” light is
off and the “Connected” light is blinking.
Solution:
If you cannot connect to the Internet, the “WAN” light is off, and the
“Connected” light is blinking, the problem may be that your modem and
Router are not connected properly.
1.
Make sure the network cable between the modem and the Router
is connected. We strongly recommend using the cable that was
supplied with your DSL or cable modem for this purpose. The cable
should be connected at one end to the Router’s “Internet/WAN” port,
and at the other end to the network port on your modem.
2.
Unplug the DSL or cable modem from its power source for three
minutes. After three minutes, plug the modem back into its power
source. This may force the modem to properly recognize the Router.
3
Unplug the power to your Router, wait 10 seconds, and then
reconnect the power. This will cause the Router to reattempt
communication with the modem.
If the “WAN” light on the Router is not lit after completing
these steps, please contact MyEssentials Technical Support at
866-761-4608.
4.
Try shutting down and restarting your computer.
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