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Page 96 / 112 Scroll up to view Page 91 - 95
94
Troubleshooting
Problem:
I can’t connect to the Internet wirelessly, but my network name
is listed.
Solution:
If the name of your network is listed in the “Available Networks” list,
please follow the steps below to connect wirelessly:
1.
Click on the correct network name in the “Available
Networks” list.
2.
If the network has security (encryption) enabled, you will need to
enter the network key. For more information regarding security,
see the section entitled “Securing your Wi-Fi Network” in this
User Manual.
3.
Within a few seconds, the tray icon in the lower, left-hand
corner of your screen should turn green, indicating a successful
connection to the network.
Problem:
I can’t connect to the Internet wirelessly, and my network name is
not listed.
Solution:
If the correct network name is not listed under “Available
Networks” in the wireless configuration utility, please attempt the
following troubleshooting steps:
1.
Temporarily move your computer, if possible, five to 10 feet
away from the Router. Close the wireless
configuration utility,
and reopen it. If the correct network name now appears under
“Available Networks”, you may have a range or interference
problem. Please see the suggestions discussed in the section
titled “Placement of your Router for Optimal Performance” in
this User Manual.
2.
Using a computer that is connected to the Router through a
network cable (as opposed to wirelessly), ensure that “Broadcast
SSID” is enabled. This setting is found on the Router’s wireless
“Channel and SSID” configuration page.
If you are still unable to access the Internet after completing
these steps, please contact Belkin Technical Support.
Page 97 / 112
Troubleshooting
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Problem:
My wireless network performance is inconsistent.
Data transfer is sometimes slow.
Signal strength is poor.
I am having difficulty establishing and/or maintaining a Virtual
Private Network (VPN) connection.
Solution:
Wireless technology is radio-based, which means connectivity and
the throughput performance between devices decreases when
the distance between devices increases. Other factors that will
cause signal degradation (metal is generally the worst culprit) are
obstructions such as walls and metal appliances. As a result, the
typical indoor range of your wireless devices will be between 100
to 200 feet. Note also that connection speed may decrease as you
move farther away from the Router or access point.
In order to determine if wireless issues are related to range, we
suggest temporarily moving the computer, if possible, five to 10 feet
away from the Router.
Changing the Wireless Channel
- Depending on local wireless
traffic and interference, switching the wireless channel of your
network can improve performance and reliability. The default
channel the Router is shipped with is channel 11. You may choose
from several other channels depending on your region (see the
section titled “Changing the Wireless Channel” on page 46 for
instructions on how to choose other channels).
Limiting the Wireless Transmit Rate
- Limiting the wireless
transmit rate can help improve the maximum wireless range and
connection stability. Most wireless cards have the ability to limit
the transmission rate. To change this property, go to the Windows
Control Panel, open “Network Connections” and double-click on
your wireless card’s connection. In the “Properties” dialog, select
the “Configure” button on the “General” tab (Windows 98 users
will have to select the wireless card in the list box and then click
“Properties”), then choose the “Advanced” tab and select the rate
property. Wireless client cards are usually set to automatically
adjust the wireless transmit rate for you, but doing so can cause
periodic disconnects when the wireless signal is too weak; as a
rule, slower transmission rates are more stable.
Page 98 / 112
96
Troubleshooting
Experiment with different connection rates until you find the best
one for your environment; note that all available transmission
rates should be acceptable for browsing the Internet. For more
assistance, see your wireless card’s user manual.
Problem:
How do I extend the range of my wireless network?
Solution:
Belkin recommends using one of the following products to extend
wireless network coverage throughout large homes or offices:
•
Wireless Access Point: A wireless access point can effectively
double the coverage area of your wireless network. An access
point is typically placed in the area not currently covered by your
Wireless G Router, and is connected to the Router using either
an Ethernet cable or through your home’s power lines using two
Powerline Ethernet Adapters.
•
For 802.11g (54g) wireless networks, Belkin offers a Wireless G
Range Extender/Access Point that can be connected wirelessly
to a Belkin Wireless G Router, without requiring an Ethernet
cable or Powerline Ethernet Adapters.
These Belkin products are available at your local retailer, or can be
ordered from Belkin directly.
For network/range extension information, please visit:
www.belkin.com/networking to find out more about:
Wireless G Range Extender/Access Point (F5D7130)
Powerline Ethernet Adapter (F5D4070)
Powerline USB Adapter (F5D4050)
Page 99 / 112
Troubleshooting
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Problem:
I am having difficulty setting up Wired Equivalent Privacy (WEP)
security on a Belkin Wireless Router or Belkin Access Point.
Solution:
1.
Log into your Wireless Router or Access Point.
Open your web browser and type in the IP address of the Wireless
Router or Access Point. (The Router’s default is 192.168.2.1, the
Access Point’s default is 192.168.2.254.) Log into your Router by
clicking on the “Login” button in the top, right-hand corner of the
screen. You will be asked to enter your password. If you never set
a password, leave the password field blank and click “Submit”.
Click the “Wireless” tab on the left of your screen. Select
the “Encryption” or “Security” tab to get to the security
settings page.
2.
Select “128-bit WEP” from the drop-down menu.
3.
After selecting your WEP encryption mode, you can type in
your hex WEP key manually, or you can type in a passphrase
in the “Passphrase” field and click “Generate” to create a WEP
key from the passphrase. Click “Apply Changes” to finish. You
must now set all of your clients to match these settings. A hex
(hexadecimal) key is a combination of numbers and letters from
A—F and 0—9. For 128-bit WEP, you need to enter 26 hex keys.
For example:
C3 03 0F AF 4B B2 C3 D4 4B C3 D4 E7 E4 = 128-bit key
4.
Click “Apply Changes” to finish. Encryption in the Wireless
Router is now set. Each of your computers on your wireless
network will now need to be configured with the same
security settings.
WARNING:
If you are configuring the Wireless Router or Access
Point from a computer with a wireless client, you will need to ensure
that security is turned on for this wireless client. If this is not done,
you will lose your wireless connection.
Note to Mac users:
Original Apple AirPort products support
64-bit encryption only. Apple AirPort 2 products can support
64-bit or 128-bit encryption. Please check your Apple AirPort
product to see which version you are using. If you cannot configure
your network with 128-bit encryption, try 64-bit encryption.
Page 100 / 112
98
Troubleshooting
Problem:
I am having difficulty setting up Wired Equivalent Privacy (WEP)
security on a Belkin client card (Wireless Network Card or Adapter).
Solution:
The client card must use the same key as the Wireless G Router or
access point. For instance, if your Wireless Router or access point
uses the key 00112233445566778899AABBCC, then the client card
must be set to the exact same key.
1.
Double-click the “Signal Indicator” icon to bring up the “Wireless
Network Utility” screen. The “Advanced” button will allow you to
view and configure more options of your client card.
2.
Once the “Advanced” button is clicked, the Belkin Wireless LAN
Utility will appear. This Utility will allow you to manage all the
advanced features of the Belkin client card.
3.
Under the “Wireless Network Properties” tab, select a
network name from the “Available Networks” list and click the
“Properties” button.
4.
Under “Data Encryption”, select “WEP”.
5.
Ensure the box “The key is provided for me automatically” at
the bottom is unchecked. If you are using this computer to
connect to a corporate network, please consult your network
administrator if this box needs to be checked.
7.
Type your WEP key in the “Network key” box.
Important:
A WEP key is a combination of numbers and letters
from A—F and 0—9. For 128-bit WEP, you need to enter 26 keys.
This network key needs to match the key you assign to your
Wireless G Router or access point.
For example:
C3 03 0F AF 4B B2 C3 D4 4B C3 D4 E7 E4 = 128-bit key
8.
Click “OK”, and then “Apply” to save the settings.
If you are NOT using a Belkin wireless client card, please consult
the manufacturer’s user manual for that wireless client card.

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