Belkin FSD7230-4 Router Manual PDF (Setup & Configuration Guide)

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Troubleshooting

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Problem:

The Easy Install Wizard cannot find my Router.

Solution:

If the Easy Install Wizard is not able to find the Router during the

installation process, please check the following items:

1.

If the Easy Install Wizard is not able to find the Router during

the installation process, there may be third-party firewall

software installed on the computer attempting to access

the Internet.

Examples of third-party firewall software are

ZoneAlarm, BlackICE PC Protection, McAfee Personal Firewall,

and Norton Personal Firewall.

If you do have firewall software installed on your computer,

please make sure that you properly configure it. You can

determine if the firewall software is preventing Internet access

by temporarily turning it off. If, while the firewall is disabled,

Internet access works properly, you will need to change the

firewall settings to function properly when it is turned on.

Please refer to the instructions provided by the publisher of your

firewall software for instructions on configuring the firewall to

allow Internet access.

2.

Unplug power to the Router for 10 seconds, and then plug the

power back into the Router. Ensure that the Router’s Power

light is on; it should be solid green. If not, check to make sure

that the AC adapter is correctly connected to the Router and

plugged into a wall outlet.

3.

Ensure that you have a cable (use the cable included with the

Router) connected between (1) the network (Ethernet) port on

the back of the computer and (2) one of the LAN ports, labeled

“1” through “4”, on the back of the Router.

Note:

The computer should NOT be connected to the port

labeled “Internet/WAN” on the back of the Router.

4.

Try shutting down and restarting your computer, then rerunning

the Easy Install Wizard.

If the Easy Install Wizard is still unable to find the Router,

reference the section titled “Manually Configuring Network

Settings” for installation steps.

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Troubleshooting

Problem:

The Easy Install Wizard cannot connect my Router to the Internet.

Solution:

If the Easy Install Wizard is not able to connect the Router to the

Internet, please check the following items:

1.

Use the troubleshooting suggestions within the Easy

Install Wizard. If the troubleshooting screen does not open

automatically, click on the “Troubleshoot” button in the lower,

right-hand corner of the Easy Install Wizard window.

2.

If your ISP requires a user name and password, make sure that

you have typed in your user name and password correctly. Some

user names require that the ISP’s domain be at the end of the

name. Example: “[email protected]”. The “@myisp.com” part

of the user name may need to be typed as well as your

user name.

If you continue to have no Internet connection, reference the

section titled “Manually Configuring Network Settings” (page 80

of this User Manual) for an alternate setup method.

Problem:

•

The Easy Install Wizard completed installation, but my web

browser doesn’t work.

•

I am unable to connect to the Internet. The Router’s “WAN” light

is off and the “Connected” light is blinking.

Solution:

If you cannot connect to the Internet, the “WAN” light is off, and the

“Connected” light is blinking, the problem may be that your modem

and Router are not connected properly.

1.

Make sure the network cable between the modem and the

Router is connected. We strongly recommend using the cable

that was supplied with your cable or DSL modem for this

purpose. The cable should be connected at one end to the

Router’s “Internet/WAN” port, and at the other end to the

network port on your modem.

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2.

Unplug the cable or DSL modem from its power source for three

minutes. After three minutes, plug the modem back into its

power source. This may force the modem to properly recognize

the Router.

3.

Unplug the power to your Router, wait 10 seconds, and then

reconnect the power. This will cause the Router to reattempt

communication with the modem.

If the “WAN” light on the Router is not lit after completing these

steps, please contact Belkin Technical Support.

4.

Try shutting down and restarting your computer.

Problem:

•

The Easy Install Wizard completed installation, but my web

browser doesn’t work.

•

I am unable to connect to the Internet. The Router’s “WAN” light

is on and the “Connected” light is blinking.

Solution:

If you cannot connect to the Internet, the “WAN” light is on, and

the “Connected” light is blinking, the problem may be that your

connection type may not match the ISP’s connection.

•

If you have a “static IP address” connection, your ISP must

assign you the IP address, subnet mask, and gateway address.

Please refer to the section entitled “Alternate Setup Method” for

details on changing this setting.

•

If you have a “PPPoE” connection, your ISP will assign you a

user name and password and sometimes a service name. Make

sure the Router connection type is configured to PPPoE and the

settings are entered properly. Please refer to the section entitled

“Alternate Setup Method” for details on changing this setting.

•

You may need to configure your Router to meet the specific

requirements of your ISP. To search our Knowledge Base for

ISP-specific issues, go to: http://web.belkin.com/support and

type in “ISP”.

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If you are still unable to access the Internet after verifying these

settings, please contact Belkin Technical Support.

Problem:

•

The Easy Install Wizard completed, but my web browser

doesn’t work.

•

I am unable to connect to the Internet. The “WAN” light on my

Router is blinking and the “Connected” light is solid.

Solution:

If the “WAN” light is blinking and the “Connected” light is solid,

but you are unable to access the Internet, there may be third-party

firewall software installed on the computer attempting to access the

Internet. Examples of

third-party firewall software are ZoneAlarm,

BlackICE PC Protection, McAfee Personal Firewall, and Norton

Personal Firewall.

If you do have firewall software installed on your computer, please

make sure that you properly configure it. You can determine if the

firewall software is preventing Internet access by temporarily turning

it off. If, while the firewall is disabled and Internet access works

properly, you will need to change the firewall settings to function

properly when it is turned on.

Please refer to the instructions provided by the publisher of your

firewall software for instructions on configuring the firewall to allow

Internet access.

If you are still unable to access the Internet after disabling any

firewall software, please contact Belkin Technical Support.

Problem:

I can’t connect to the Internet wirelessly.

Solution:

If you are unable to connect to the Internet from a wireless

computer, please do the following:

1.

Look at the lights on your Router. Your Belkin Router’s lights

should be as follows:

•

The “Power” light should be on.

•

The “Connected” light should be on and not blinking.

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•

The “WAN” light should be either on or blinking.

2.

Open your wireless utility software by clicking on the icon in the

system tray at the bottom, right-hand corner of the screen. If

you are also using a Belkin Wireless Card or Adapter with this

Router, the tray icon should look like this (the icon may be red

or green):

3.

The exact window that opens will vary depending on the model

of wireless card you have; however, any of the utilities should

have a list of “Available Networks”—those wireless networks it

can connect to.

Does the name of your wireless network appear in the results?

Yes, my network name is listed

—

go to the troubleshooting

solution titled “I can’t connect to the Internet wirelessly, but my

network name is listed”.

No, my network name is not listed—

go to the troubleshooting

solution titled “I can’t connect to the Internet wirelessly, and my

network name is not listed”.

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