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Page 106 / 120 Scroll up to view Page 101 - 105
102
Troubleshooting
troubleshooting screen does not open automatically, click on the “Troubleshoot”
button in the lower, right-hand corner of the Setup Assistant window.
2.
If your ISP requires a user name and password, make sure that you have typed
in your user name and password correctly. Some user names require that the
ISP’s domain may be at the end of the name. Example: “[email protected]”.
The “@myisp.com” part of the user name may need to be typed as well as your
user name.
If you continue to have no Internet connection, reference the section titled
“Manually Configuring Network Settings” (page 88 of this User Manual) for an
alternative setup method.
Problem:
•
The Setup Assistant completed installation, but my web browser
doesn’t work.
•
I am unable to connect to the Internet. The “WAN” light on my Router is
off, and the “Connected” light is blinking.
Solution:
If you cannot connect to the Internet, and the “WAN” light is off, and the
“Connected” light is blinking, the problem may be that your modem and Router are
not connected properly.
1.
Make sure the network cable between the modem and the Router is connected.
We strongly recommend using the cable that was supplied with your cable or
DSL modem for this purpose. The cable should be connected at one end to
the Router’s “Internet/WAN” port, and at the other end to the network port on
your modem.
2.
Unplug the cable or DSL modem from its power source for three minutes. After
three minutes, plug the modem back into its power source. This may force the
modem to properly recognize the Router.
3.
Unplug the power to your Router, wait 10 seconds, and then reconnect the
power. This will cause the Router to reattempt communication with the modem.
If the “WAN” light on the Router is not lit after completing these steps, please
contact Belkin Technical Support.
4.
Try shutting down and restarting your computer.
Problem:
•
The Setup Assistant completed installation, but my web browser
doesn’t work.
•
I am unable to connect to the Internet. The “WAN” light on my Router is
on, and the “Connected” light is blinking.
Page 107 / 120
103
Troubleshooting
section
1
9
2
3
4
5
6
7
8
10
Solution:
1.
If you cannot connect to the Internet, the “WAN” light is on, and the
“Connected” light is blinking, the problem may be that your connection
type may not match the ISP’s connection.
2.
If you have a “static IP address” connection, your ISP must assign you
the IP address, subnet mask, and gateway address. Please refer to
the section entitled “Alternate Setup Method” for details on changing
this setting.
3.
If you have a “PPPoE” connection, your ISP will assign you a user name
and password and sometimes a service name. Make sure the Router’s
connection type is configured to PPPoE and the settings are entered
properly. Please refer to the section entitled “Alternate Setup Method” for
details on changing this setting.
4.
You may need to configure your Router to meet the specific requirements
of your ISP. To search our knowledge base for ISP-specific issues, go to:
http://web.belkin.com/support and type in “ISP”.
If you are still unable to access the Internet after verifying these settings,
please contact Belkin Technical Support.
Problem:
•
The Setup Assistant completed, but my web browser
doesn’t work.
•
I am unable to connect to the Internet. The “WAN” light on my
Router is blinking, and the “Connected” light is solid.
Solution:
1.
If the “WAN” light is blinking, and the “Connected” light is solid, but you
are unable to access the Internet, there may be third-party firewall software
installed on the computer attempting to access the Internet. Examples
of third-party firewall software are ZoneAlarm, BlackICE PC Protection,
McAfee Personal Firewall, and Norton Personal Firewall.
2.
If you do have firewall software installed on your computer, please make
sure that you properly configure it. You can determine if the firewall
software is preventing Internet access by temporarily turning it off. If, while
the firewall is disabled, Internet access works properly, you will need to
change the firewall settings to function properly when it is turned on.
3.
Please refer to the instructions provided by the publisher of your firewall
software for instructions on configuring the firewall to allow Internet
access.
If you are still unable to access the Internet after disabling any firewall
software, please contact Belkin Technical Support.
Page 108 / 120
104
Troubleshooting
Problem:
I can’t connect to the Internet wirelessly.
Solution:
If you are unable to connect to the Internet from a wireless computer, please check
the following items:
1.
Look at the lights on your Router. If you’re using a Belkin Router, the lights
should be as follows:
• The “Power” light should be on.
• The “Connected” light should be on, and not blinking.
• The “WAN Internet” light should be either on or blinking.
• The “Wireless” light should be on or blinking
2.
Open your wireless utility software by clicking on the icon in the system tray at
the bottom, right-hand corner of the screen.
3.
The exact window that opens will vary depending on the model of wireless
card you have; however, any of the utilities should have a list of “Available
Networks”—those wireless networks it can connect to.
Does the name of your wireless network appear in the results?
Yes, my network name is listed
— go to the troubleshooting solution titled
“I can’t connect to the Internet wirelessly, but my network name is listed”.
No, my network name is not listed
— go to the troubleshooting solution
titled “I can’t connect to the Internet wirelessly, and my network name is
not listed”.
Page 109 / 120
105
Troubleshooting
section
1
9
2
3
4
5
6
7
8
10
Problem:
I can’t connect to the Internet wirelessly, but my network name
is listed.
Solution:
If the name of your network is listed in the “Available Networks” list, please
follow the steps below to connect wirelessly:
1.
Click on the correct network name in the “Available Networks” list.
2.
If the network has security (encryption) enabled, you will need to enter
the network key. For more information regarding security, see the section
entitled “Setting WEP Encryption” (page 58).
3.
Within a few seconds, the tray icon in the lower, left-hand corner of
your screen should turn green, indication of a successful connection to
the network.
Problem:
I can’t connect to the Internet wirelessly, and my network name is
not listed.
Solution:
If the correct network name is not listed under “Available Networks” in the
wireless utility, please attempt the following troubleshooting steps:
1.
Temporarily move computer, if possible, five to 10 feet from the Router.
Close the wireless utility, and reopen it. If the correct network name
now appears under “Available Networks”, you may have a range or
interference problem. Please see the suggestions discussed in the
section titled “Placement of your Wireless G Plus MIMO Router” of this
User Manual.
2.
Using a computer that is connected to the Router via a network cable
(as opposed to wirelessly), ensure that “Broadcast SSID” is enabled.
This setting is found on the Router’s wireless “Channel and SSID”
configuration page.
If you are still unable to access the Internet after completing these steps,
please contact Belkin Technical Support.
Page 110 / 120
106
Troubleshooting
Problem:
•
My wireless network performance is inconsistent.
•
Data transfer is sometimes slow.
•
Signal strength is poor.
•
Difficulty establishing and/or maintaining a Virtual Private Network
(VPN) connection.
Solution:
Wireless technology is radio-based, which means connectivity and the throughput
performance between devices decreases when the distance between devices
increases. Other factors that will cause signal degradation (metal is generally the
worst culprit) are obstructions such as walls and metal appliances. Note also that
connection speed may decrease as you move farther away from the Router (or
access point).
In order to determine if wireless issues are related to range, we suggest temporarily
moving the computer, if possible, five to 10 feet from the Router.
Changing the wireless channel—
Depending on local wireless traffic and
interference, switching the wireless channel of your network can improve
performance and reliability. The default channel the Router is shipped with is
channel 11; you may choose from several other channels depending on your
region. See the section on page 52 entitled “Changing the Wireless Channel” for
instructions on how to choose other channels.
Limiting the wireless transmit rate—
Limiting the wireless transmit rate can help
improve the maximum wireless range and connection stability. Most wireless cards
have the ability to limit the transmission rate. To change this property, go to the
Windows Control Panel, open “Network Connections” and double-click on your
wireless card’s connection. In the properties dialog, select the “Configure” button
on the “General” tab (Windows 98 users will have to select the wireless card in the
list box and then click “Properties”), then choose the “Advanced” tab and select the
rate property.
Wireless client cards are usually set to automatically adjust the wireless transmit
rate for you, but doing so can cause periodic disconnects when the wireless signal
is too weak; as a rule, slower transmission rates are more stable. Experiment with
different connection rates until you find the best one for your environment. Note that
all available transmission rates should be acceptable for browsing the Internet. For
more assistance, see your wireless card’s user manual.

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