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Page 81 / 108 Scroll up to view Page 76 - 80
Troubleshooting
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Problem:
I can’t connect to the Internet wirelessly,
and my network name is not listed.
Solution:
If the correct network name is not listed under
“Available Networks” in the wireless utility, please
attempt the following troubleshooting steps:
1.
Temporarily move computer, if possible, five to 10 feet
from the Router. Close the wireless utility, and re-open it.
If the correct network name now appears under “Available
Networks”, you may have a range or interference problem.
Please see the suggestions discussed in Appendix B
entitled “Important Factors for Placement and Setup”.
2.
Using a computer that is connected to the Router via a
network cable (as opposed to wirelessly), ensure that
“Broadcast SSID” is enabled. This setting is found on the
Router’s wireless “Channel and SSID” configuration page.
If you are still unable to access the Internet after completing
these steps, please contact
Belkin Technical Support
.
Problem:
•
My wireless network performance is inconsistent.
•
Data transfer is sometimes slow.
•
Signal strength is poor.
•
Difficulty establishing and/or maintaining a
Virtual Private Network (VPN) connection.
Solution:
Wireless technology is radio-based, which means connectivity
and the throughput performance between devices decreases
when the distance between devices increases. Other factors
that will cause signal degradation (metal is generally the worst
culprit) are obstructions such as walls and metal appliances. As
a result, the typical indoor range of your wireless devices will be
between 100 to 200 feet. Note also that connection speed may
decrease as you move farther from the Router or Access Point.
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Troubleshooting
In order to determine if wireless issues are related to
range, we suggest temporarily moving the computer,
if possible, five to 10 feet from the Router.
Changing the wireless channel
- Depending on local wireless
traffic and interference, switching the wireless channel of your
network can improve performance and reliability. The default
channel the Router is shipped with is channel 11, you may
choose from several other channels depending on your region;
see the section entitled “Changing the Wireless Channel” on
page XX for instructions on how to choose other channels.
Limiting the wireless transmit rate
- Limiting the wireless
transmit rate can help improve the maximum wireless range, and
connection stability. Most wireless cards have the ability to limit
the transmission rate. To change this property, go to the Windows
Control Panel, open “Network Connections” and double-click
on your wireless card’s connection. In the “Properties” dialog,
select the “Configure” button on the “General” tab (Windows
98 users will have to select the wireless card in the list box
and then click “Properties”), then choose the “Advanced” tab
and select the rate property. Wireless client cards are usually
set to automatically adjust the wireless transmit rate for you,
but doing so can cause periodic disconnects when the wireless
signal is too weak; as a rule, slower transmission rates are more
stable. Experiment with different connection rates until you
find the best one for your environment; note that all available
transmission rates should be acceptable for browsing the Internet.
For more assistance, see your wireless card’s user manual.
Problem:
I am having difficulty setting up Wired Equivalent Privacy
(WEP) security on a Belkin Router or Belkin Access Point.
Solution:
1.
Log into your Wireless Router or Access Point.
2.
Open your web browser and type in the IP address of the
Wireless Router or Access Point. (The Router default is
“192.168.2.1”, the 802.11g Access Point is “192.168.2.254”.)
Page 83 / 108
Troubleshooting
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Log into your Router by clicking on the “Login” button in
the top right-hand corner of the screen. You will be asked
to enter your password. If you never set a password,
leave the password field blank and click “Submit”.
3.
Click the “Wireless” tab on the left of your
screen. Select the “Encryption” or “Security”
tab to get to the security settings page.
4.
Select “128-bit WEP” from the drop-down menu.
5.
After selecting your WEP encryption mode, you can type in
your hex WEP key manually, or you can type in a passphrase
in the “Passphrase” field and click “Generate” to create a WEP
key from the passphrase. Click “Apply Changes” to finish. You
must now set all of your clients to match these settings. A hex
(hexadecimal) key is a mixture of numbers and letters from
A–F and 0–9. For 128-bit WEP, you need to enter 26 hex keys.
For example:
C3 03 0F AF 4B B2 C3 D4 4B C3 D4 E7 E4 = 128-bit key
6.
Click “Apply Changes” to finish. Encryption in the
Wireless Router is now set. Each of your computers
on your wireless network will now need to be
configured with the same security settings.
WARNING
: If you are configuring the Wireless Router or Access
Point from a computer with a wireless client, you will need
to ensure that security is turned on for this wireless client.
If this is not done, you will lose your wireless connection.
Note to Mac users
: Original Apple AirPort products support 64-
bit encryption only. Apple AirPort 2 products can support 64-bit
or 128-bit encryption. Please check your Apple AirPort product
to see which version you are using. If you cannot configure
your network with 128-bit encryption, try 64-bit encryption.
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Troubleshooting
Problem:
I am having difficulty setting up Wired Equivalent
Privacy (WEP) security on a Belkin Wireless Card.
Solution:
The Wireless Card must use the same key as the Wireless
Router or Access Point. For instance, if your Wireless Router
or Access Point uses the key 00112233445566778899AABBCC,
then the Wireless Card must be set to the exact same key.
1.
Double-click the “Signal Indicator” icon to bring up the
“Wireless Network” screen. The “Advanced” button will allow
you to view and configure more options of your Card.
2.
The “Advanced” button will allow you to view
and configure more options of the card.
3.
Once the “Advanced” button is clicked, the Belkin Wireless
LAN Utility will appear. This Utility will allow you to manage
all the advanced features of the Belkin Wireless Card.
4.
Under the “Wireless Network Properties” tab, select
a network name from the “Available networks”
list and click the “Properties” button.
5.
Under “Data Encryption” select “WEP”.
6.
Ensure the check box “The key is provided for me
automatically” at the bottom is unchecked. If you are using this
computer to connect to a corporate network, please consult
your network administrator if this box needs to be checked.
7.
Type your WEP key in the “Network key” box.
Important:
A WEP key is a mixture of numbers and letters
from A–F and 0–9. For 128-bit WEP, you need to enter
26 keys. This network key needs to match the key you
assign to your Wireless Router or Access Point.
For example:
C3 03 0F AF 4B B2 C3 D4 4B C3 D4 E7 E4 = 128-bit key
8.
Click “OK”, and then “Apply” to save the settings.
If you are NOT using a Belkin Wireless Card, please
consult the manufacturer for that card’s user manual.
Page 85 / 108
Troubleshooting
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Problem:
Do Belkin products support WPA?
Solution:
Note:
To use WPA security, all your clients must be
upgraded to drivers and software that support it. At the
time of this FAQ publication, a security patch download
is available, for free, from Microsoft. This patch works
only with the Windows XP operating system.
Download the patch here:
aspx?FamilyID=009d8425-ce2b-47a4-abec-
274845dc9e91&displaylang=en
You also need to download the latest driver for your
Belkin 802.11g Wireless Desktop Network Card or
Notebook Network Card from the Belkin support site.
Other operating systems are not supported at this time.
Microsoft’s patch only supports devices with WPA-
enabled drivers such as Belkin 802.11g products.
Download the latest driver at
Problem:
I am having difficulty setting up Wi-Fi Protected
Access (WPA) security on a Belkin Wireless Router
or Belkin Access Point for a home network.
Solution:
1.
From the “Security Mode” drop-down menu,
select “WPA-PSK (no server)”.
2.
For “Encryption Technique”, select “TKIP” or “AES”. This
setting will have to be identical on the clients that you set up.
3.
Enter your pre-shared key. This can be from eight to
63 characters and can be letters, numbers, or symbols
or spaces. This same key must be used on all of the
clients that you set up. For example, your PSK might
be something like: “Smith family network key”.

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