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More about Internet Telephony
4
More about Internet Telephony
Voice over IP (VoIP)
Internet telephony has already been in use for years, but to-
day it allows even private customers the convenience famil-
iar from conventional telephony, usually at significantly
lower prices.
Internet telephony has also made it considerably more con-
venient to use applications like conference calls and an-
swering machines in networks. Further advantages include
global availability at a single telephone number, and the
development of new standards for security and voice quali-
ty.
File Transfer
All kinds of data transmission in the Internet use the Inter-
net Protocol (IP). IP is packet-oriented. This means that the
data are broken down into data packets for transmission
and IP takes care of the transport of the individual data
packets through the Internet. Language is also transmitted
in the Internet in this manner.
In opposition to this, fixed-line telephony transmits data in
a line-oriented manner. In this case data are transmitted in
a coherent data stream.
4.1
Telephony Scenarios
If you have configured both a fixed-line number and an In-
ternet number in FRITZ!Box, you can make calls in all direc-
tions:
°
from the fixed-line network into the fixed-line network
°
from the Internet into the fixed-line network
°
from the Internet into the Internet
and receive calls from all directions as well.
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Bandwidth Management
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4.2
Bandwidth Management
The FRITZ!Box is equipped with integrated bandwidth man-
agement. This function ensures that the speech quality
during telephone calls over the Internet is not reduced by
surfing activity. To do this, the FRITZ!Box adjusts all up-
loads and downloads to the currently available bandwidth.
Because the FRITZ!Box also places a higher priority on Inter-
net telephony connections over Internet data connections,
unwelcome interference is largely avoided. Just as for any
other analog call, once Internet telephony transmission ca-
pacity has been reached, remote partners receive a busy
signal.
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Customer Service Guide
5
Customer Service Guide
Help on All Important Service Topics
AVM is there to help should any questions or problems arise. Here you
will find the important information you need, in the form of manuals, up-
dates and support.
MS Service Pack
In many cases problems which arise during operation can
be resolved by installing the current Microsoft Service Pack
for your operating system.
The current service packs can be obtained free of charge
from Microsoft at the address:
www.microsoft.com
5.1
Documentation
To take advantage of all commands and features of your
FRITZ!Box Fon WLAN 7570 vDSL, consult the following docu-
mentation:
Help
In the FRITZ!Box user interface you can open the detailed
Help by clicking the “Help” buttons.
Readme
The Readme file contains current information which was
not yet available at the time the manual was completed.
The Readme file is included on the FRITZ!Box CD.
Manual
The manual of the FRITZ!Box Fon WLAN 7570 vDSL is includ-
ed in PDF format in the “Info” folder on the FRITZ!Box CD.
You can install the Adobe Acrobat reader to view PDF docu-
ments from the
“Info”
folder of the FRITZ!Box CD.
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Information in the Internet
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139
5.2
Information in the Internet
On its web site AVM presents comprehensive information
on your AVM products as well as new product announce-
ments and new product versions.
Frequently Asked Questions (FAQs)
We would like to make our products as easy to use as pos-
sible. If you still have problems, sometimes a little tip is all
you need to resolve them. That is why we present you with
a selection of frequently asked questions.
The FAQs can be viewed at the following address:
www.avm.de/en/service/FAQs
5.3
Updates and Software
AVM provides firmware updates and various software for
the FRITZ!Box Fon WLAN 7570 vDSL for free downloading
over the Internet.
Firmware
Use the “Firmware Update” Wizard on the FRITZ!Box user
interface to perform an update of your firmware.
In the “Settings” area, open the “Wizards / Firmware Up-
date” command to download the firmware from the Internet
and perform the update with a single mouse click.
Programs
The “Software” menu in the “Settings” area shows all of
the software for your FRITZ!Box available for downloading
from the Internet.
The latest software is also available for download at the fol-
lowing address:
www.avm.de/en/download
FTP
Experienced users can also download updates from the
AVM FTP server. Click the “FTP Server” link in the download
area, or enter the following address:
ftp.avm.de
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140
Support from the AVM Service Team
5.4
Support from the AVM Service Team
Should problems with your FRITZ!Box arise, we recommend
taking the following steps:
1.
If you have questions about starting operation of your
FRITZ!Box, please consult the chapter “Connecting”
from page 13.
2.
Please see the information in the section “Product De-
tails” on page 114.
3.
If you have any problems, seek “first aid” by consult-
ing the chapter “Troubleshooting” from page 91.
This chapter also presents useful tips on problems wi-
th establishing connections.
4.
The next step is to consult the FAQs in the Internet:
www.avm.de/en/service/FAQs
This site contains answers to questions our customers
have frequently asked our Support team.
5.
If you do not find the answer you need in the FAQs,
AVM Support will assist you. The support desk can be
reached by e-mail or by fax.
Support by e-mail
You can send us an e-mail request at any time using the
Service area of our website. The Service area can be
reached at:
www.avm.de/en/service
From the Support area, select the product, your operating
system, and the topic for which you need support. Click the
“Mail Form” link to open the e-mail support form. Fill out
the form and send it to AVM by clicking the “Send” button.
Our Support team will respond by e-mail as quickly as pos-
sible.
Please take advantage of the information sources de-
scribed above before contacting AVM support.

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