AT&T Home Base Router Manual PDF (Setup & Configuration Guide)

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Internet

Problem

Possible Solution

Download or

upload speeds

are slow

• Check your speed at

att.com/speedtest

.

•

Check your signal strength light. If not green or yellow,

choose an alternate location.

•

Other connected devices may be transferring a large

amount of data. To view and block other connected

devices, go to the AT&T Home Base Manager

(

http://att.homebase

) under

Connected Devices.

•

A phone call in progress may slow down the data speed.

•

Check your wireless network connection using the AT&T

Home Base Manager (

http://att.homebase

). 4G LTE

offers the fastest data speeds and if available, the AT&T

Home Base should be located in a covered area.

The AT&T Home

Base Network

does not appear

in the wireless

network list

•

Make sure the AT&T Home Base is powered on. Power

light should be solid green if connected to a power

outlet (or blinking green if on back-up battery).

•

Refresh the network list on the device you are trying to

connect.

•

Restart your AT&T Home Base: Press and hold the

On/

Off

button

for three (3) seconds until all lights turn off.

Then, press and hold the

On/Off button

for three (3)

seconds until the power light stays solid green.

32

Internet

Problem

Possible Solution

Can’t connect

to my AT&T

Home Base

•

Check that you are connecting to your AT&T Home Base

Wi-Fi network name (SSID) (e.g. ATT-HOMEBASE-XXXX).

If connected via Ethernet, make sure the Ethernet cables

are ﬁrmly attached.

•

Make sure you entered the correct Wi-Fi password

found on the bottom of your device or your customized

password, if you changed it.

Can’t access the

AT&T Home Base

Manager

•

Make sure you are trying to access on a device that is

currently connected to your AT&T Home Base either via

Wi-Fi or Ethernet connection.

•

Make sure you have entered the correct URL

(

http://att.homebase

or

http://192.168.0.1

) directly into

your browser address ﬁeld on your connected device.

•

Make sure you have entered the correct login, either

“attadmin” or your customized login. If you changed the

login and forgot it, you will need to restore the device to

the factory default settings. Remove the bottom cover

of your device and using a ballpoint pen, press and hold

the

RESET button

for ﬁve (5) seconds. You may then log

in using the default login “attadmin.”

33

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Device Conﬁguration

You can manage your AT&T Home Base settings using the AT&T Home Base Manager.

To access, ﬁrst connect to your AT&T Home Base and enter

http://att.homebase

directly into your browser address ﬁeld. Log in using “attadmin” (or your customized

login).

Wi-Fi Settings

You can manage your AT&T Home Base Wi-Fi Settings under

Settings

>

Wi-Fi

.

Wi-Fi - Basic

Wi-Fi Broadcast:

Enable or disable Wi-Fi connectivity.

Network Mode:

Indicates which mode is active for connecting via Wi-Fi. The

default is 802.11b/g/n Mixed Mode.

Network Name (SSID):

Shows the Wi-Fi network name (SSID), which is broadcast

by the device to allow Wi-Fi enabled devices to identify and connect to it. You can

change the Network Name by typing the desired name directly into the text box.

Broadcast Network Name (SSID):

If this setting is enabled, the AT&T Home Base

appears in the list of available Wi-Fi networks on your Wi-Fi enabled devices. If

disabled, the network will not appear.

34

Frequency (Channel):

This should be left on

Automatic

unless you need to

choose a particular channel for your environment.

Maximum Wi-Fi Devices:

Specify how many devices can simultaneously connect

to the AT&T Home Base.

Be sure to click “Apply” after you’ve made changes.

Wi-Fi - Connections

View devices that are currently connected to your AT&T Home Base and block and

unblock devices from having access.

The following information is displayed for each connected device:

Device Name:

If you have assigned a name to the connected device, the

assigned name will appear. If the device name is unavailable, you will need to

refer to the MAC Address to identify your device.

MAC Address:

A unique network identiﬁer for the connected device.

IP Address:

IP address of the connected device.

Block a Device:

Checking the “Block Access” box and clicking “Apply” disconnects

the connected device and prevents it from re-connecting to the AT&T Home Base.

The blocked device will then appear in the Blocked Wi-Fi devices list.

Blocked Wi-Fi Devices List:

Lists any devices you have blocked from having

access to your AT&T Home Base. Note that since these devices are not currently

connected and are blocked from connecting, they do not have an IP address.

Instead, they are identiﬁed by their MAC Address.

Unblock:

Checking the “Unblock Access” box and clicking “Apply” unblocks a

previously blocked device, freeing it to connect to the AT&T Home Base again. The

unblocked device is deleted from the Blocked Wi-Fi devices list and will reappear

in the Connected Devices list when it connects.

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Wi-Fi - Security

Security settings will apply to all connected devices. If you change these settings,

existing connected devices may lose their connection.

Security Mode:

Select the desired Wi-Fi security option.

WPA-PSK/WPA2-PSK

is the latest and most secure method and should be

used if possible.

No encryption

allows other people to monitor your Wi-Fi

trafﬁc and use your data plan to access the Internet. If at all possible, its use

should be avoided.

Wi-Fi Password (Network Key):

If WPA-PSK/WPA2-PSK was selected in the

Security Mode ﬁeld, a Wi-Fi password is displayed. This password will need to be

entered on any device needing to connect to the AT&T Home Base via Wi-Fi. You

can change the Wi-Fi password by typing a new password directly into the text box.

Password Visibility:

If this setting is enabled (On), the Wi-Fi password is readable

on the screen. If disabled (Off), the password appears as ••••••••.

36

Wi-Fi - WPS

WPS, or Wi-Fi Protected Setup, is a standard that allows easy establishment of

a secure wireless home network. This feature is set to

Enable

by default. If you

change these settings, existing connected devices may lose their connection.

WPS:

You may

Enable

or

Disable

WPS by selecting the desired option and clicking

“Apply.” When enabled, the following secondary options will appear:

WPS Mode:

You may select either

or

PBC (Push-Button Connection)

by

selecting the desired option and clicking “Apply.”

PIN:

If selected, you will need to specify a 4-digit or 8-digit PIN that other

devices will require to connect via this method. Enter the desired PIN

in the “Client PIN” ﬁeld, then click “Apply.”

PBC:

If selected, this will act in the same way as manually pushing the

WPS button on the back of the AT&T Home Base. Within two (2) minutes,

you will need to activate WPS on the device you wish to connect to the

AT&T Home Base via a physical or virtual button in order to complete the

connection process.

Note:

Refer to your connecting device’s documentation for speciﬁc information

on how to complete the WPS process on the desired device.

37

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Network

These settings affect the connection to the mobile (wide area) network or WAN.

Network - Connections

The AT&T Home Base automatically selects the optimal mobile network.

Mobile Data:

You can set whether to enable or disable data access on your

AT&T Home Base.

Standard Data:

Enables mobile data such as email and web browsing over

the cellular network. Data charges may apply.

Enhanced 4G LTE Services:

Enables enhanced voice and communications

over the cellular network (where available). Data charges may apply. The

default setting is “On” and should not be changed unless you are instructed

to do so by AT&T Customer Care Service for troubleshooting purposes.

Signal Strength:

Indicates the type of network connection the AT&T Home Base

is currently using. There is also a Signal Strength value based on current conditions.

38

Network - APN

This APN is pre-conﬁgured to access the AT&T network. You should not change

the APN unless you have a corporate account (with your own APN). If you need

to manually add an APN, click

Add

, ﬁll in the appropriate information described

below, click

Save

, and when selected in

Proﬁle Selection

, you can click

Set

Default

to make it the default APN used by the AT&T Home Base.

Proﬁle Selection:

The default proﬁle is the AT&T network,

ATT Nextgenphone

,

and cannot be edited.

Proﬁle Name:

The desired name used to select your custom APN from the

Proﬁle Selection drop down list.

APN:

The APN associated with the selected proﬁle. Enter the appropriate

APN here.

DNS:

Select

Auto DNS

or

Manual DNS

. Use this setting to enable or disable the

Manual DNS feature. If enabled, provide the following data:

Primary DNS:

Enter the IP address of the desired primary DNS. This address

is required if you select the

Manual DNS

check box.

Secondary DNS:

Enter the IP address of the desired secondary DNS. This

address is optional and may be left blank if desired.

39

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Network - APN

(continued)

Authentication:

Select the option speciﬁed by your service provider:

• None

• CHAP

• PAP

User Name:

If the Authentication is

None

, this can be left blank. Otherwise, enter

the value speciﬁed by your service provider.

Password:

If the Authentication is

None

, this can be left blank. Otherwise, enter

the value speciﬁed by your service provider.

Set Default:

After choosing one of the saved proﬁles from the Proﬁle Selection

dropdown, click “Set Default” to set it as your default APN used whenever AT&T

Home Base powers on.

Save:

Any changes made to the currently selected proﬁle (except the default

ATT Nextgenphone

APN proﬁle) can be saved.

Add:

Click this button to create a new proﬁle in the dropdown called “Add new”

which you can then modify and save.

Delete:

Deletes the currently selected proﬁle. A dialog box will pop up allowing

you to conﬁrm or cancel deleting the selected proﬁle.

40

Firewall

A ﬁrewall protects your connected devices against malicious incoming trafﬁc

from the Internet. The ﬁrewall cannot be disabled, but the following settings

are available.

Firewall - MAC/IP/Port Filtering

You can

Enable

or

Disable

the MAC/IP/Port Filtering feature as needed to block

certain Internet trafﬁc. If this setting is enabled, you can then choose whether

trafﬁc is

Accepted

or

Dropped

by default by selecting the appropriate option

from the Default Policy dropdown.

Default Policy:

Accepted:

Internet trafﬁc is allowed by default. Only trafﬁc from the selected

applications will be blocked from accessing the Internet. Trafﬁc is identiﬁed

by port numbers. Some applications are pre-deﬁned. You can deﬁne

additional applications by clicking the “Add Custom Application” button, but

you need to know details of the trafﬁc used and generated by the applications

you wish to deﬁne. In particular, you need to know the port numbers and the

protocol (TCP, UDP) used by outgoing trafﬁc.

Dropped:

Internet trafﬁc is blocked by default. Only trafﬁc from the selected

pre-deﬁned or custom applications are allowed to access the Internet.

Applications:

Use these check boxes to deny or allow access to the Internet for

each application, as an exception to the selected Default Policy of accepting or

dropping Internet trafﬁc.

41

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