Managing Your Wireless Router and Connected Networks

Wireless Router SURFboard® SBR-AC1750

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User Guide

51

365-095-27433 x.1 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved

3.

Click Restore Defaults. The following warning message will display:

Figure 48 – SBR-AC1750 Utilities – Restore Factory Defaults Dialog Box

4.

Click OK to proceed. The following message will display.

5.

Click OK to reboot the SBR-AC1750. DO NOT power OFF the router while it is resetting.

The router will automatically reboot when the router reset is complete and the SBR-AC1750

Login screen displays.

6.

Type the default user password (password) in the Password field. The password is case

sensitive.

: For network security purposes, ARRIS recommends that you change the router default password.

See

Change the Default Password

for more information.

Set Up Your USB Storage Device

The SBR-AC1750 has one USB 2.0 port that can only be used to connect a USB hard drive or

flash drive. The USB storage device will be available to all the computers or other network

devices connected to your home network. This allows you to share various types of text and

graphic files, as well as multimedia content (videos, music, photos) with family, friends, and other

users (local or remote) on your home network. To get started, you must first create a user

account to set up access to the connected USB device.

Managing Your Wireless Router and Connected Networks

Wireless Router SURFboard® SBR-AC1750

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User Guide

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1.

Check that your USB device is connected to the rear of the SBR-AC1750 and the USB LED on

the front panel is lit solid green..

2.

Log in to the SBR-AC1750 Web Manager and then click USB on the SBR-AC1750 Main Menu.

3.

Click Media Sharing from the USB submenu options.

Figure 49 – SBR-AC1750 USB Server Setup Dialog Box

4.

Click Enable Media Sharing checkbox to set the USB device as a ReadyDLNA media server to

playback videos, movies, and pictures on a DLNA/UPnP AV-compliant media player.

5.

Enter a name of your choice for the USB media server in the Media Sharing Name field or

keep the default name, SURFboardNAS.

6.

Click Apply.

7.

Click USB on the SBR-AC1750 Main Menu and then click .

8.

Click File Sharing from the USB submenu options. A list of the available Share folders will

display in the Available Share Folders list (see Figure 50).

9.

Select the Enable FTP Server checkbox to allow access to the USB drive through the IP

address from the FTP client isted in the FTP Server Access field.

10.

Select the Enable Share Folders checkbox to allow access to the Share folders through the

IP address listed in the Share Folders Access field.

11.

Click Apply. A list of the available share folders will display.

Managing Your Wireless Router and Connected Networks

Wireless Router SURFboard® SBR-AC1750

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User Guide

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365-095-27433 x.1 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved

Figure 50 – SBR-AC1750 USB Server Setup Dialog Box

Connect to the USB Drive

You can access the SBR-AC1750 USB drive by using either the network share folders on your

computer or a remote FTP IP address listed in the SBR-AC1750 Web Manager.

1.

Check that your USB device is connected to the rear of the SBR-AC1750 and the USB LED on

the front panel is lit solid green.

2.

Log in to the SBR-AC1750 Web Manager and then click USB on the SBR-AC1750 Main Menu.

3.

Click File Sharing from the USB submenu options.

4.

Click on the Share Name under the list of Available Share Folders that you want to open.

Figure 51 – SBR-AC1750 USB Storage Status Screen

Troubleshooting Tips

Wireless Router SURFboard® SBR-AC1750

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User Guide

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Troubleshooting Tips

You may have to reset the SBR-AC1750 router configuration to its original factory settings if the

router is not functioning properly.

Solutions

Table 4: Troubleshooting Solutions

Router Problem

Possible Solution

POWER LED Icon is OFF

•

Check the power connection between the router and

electrical wall outlet.

•

If the router is plugged into a power strip, check the strip to

make sure it is switched ON.

•

Check that the electrical wall outlet is working. Is the outlet

controlled by a light switch?

•

If so, disconnect the router power cord and connect it to

another electrical outlet that is not controlled by a light

switch.

Cannot Access the

Internet

•

Check the status of your ISP device (cable, DSL, or Satellite

modem) to make sure the Internet service is working.

•

Check the Ethernet cable to make sure it is properly

connected to your ISP device and wireless router. Check

the WAN LED on the SBR-AC1750 front panel to confirm an

Internet connection.

•

On the SBR-AC1750 front panel, check the status of the

LEDs and refer to Front Panel LED Icons and Error

Conditions to identify the problem.

•

Check that all cable and power connections on your router

and computer are properly connected.

•

Check that the

Power,

WAN

, and

Wireless

LEDs on the

front panel are lit up solid.

•

If you are using a hub, check to make sure it is turned ON.

•

If none of the above solutions resolves the problem, call

ARRIS Technical Support at

1-877-466-8646

for assistance.

A

Troubleshooting Tips

Wireless Router SURFboard® SBR-AC1750

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User Guide

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Router Problem

Possible Solution

Wireless devices cannot

send or receive data

•

Check to confirm that the

Wireless

LED is lit.

•

If the problem still persists after checking your IP address,

check the

Wireless Security Mode

setting on the Wireless

Basic Setup screen.

•

If you enabled WPA and configured a passphrase on the

router, be sure each affected wireless client has the

identical passphrase. If this does not solve the problem,

check if the wireless client supports WPA.

Front Panel LED Icons and Error Conditions

The SBR-AC1750 front panel LED icons provide status information for the following error

conditions:

Table 5: SBR-AC1750 Front Panel LED Icons and Error Conditions

LED Icon

Status

If, During Startup:

If, During Normal Operation

Off

Router is not properly plugged

into the electrical outlet

Router is unplugged

Flashing

IP registration failed

IP registration is lost

Off

Wireless is disabled or wireless

device is not detected.

Wireless is disabled or wireless

device is disconnected.

Off

Wireless is disabled or wireless

device is not detected

Wireless is disabled or wireless

device is disconnected.

Off

Ethernet cable is not connected

to the router

Ethernet cable is not connected to

the router

Off

USB device is not detected

USB device is not connected

Flashing

WPS error.

WPS-enabled wireless device is

not connected