19216811.liveTroubleshooting Tips
SURFboard® SBG6900-AC Wireless Cable Modem & Router
•
User Guide
64
365-095-27293 x.1
Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.
Gateway Problem
Possible Solution
Cannot Send or Receive
Data (continued)
•
If you have cable television, check your television to ensure
your cable service is operating properly.
•
Check the IP address. Call your service provider if you need
an IP address.
•
If none of the above solutions resolve the problem, contact
your service provider or call ARRIS Technical Support at
1-877-466-8646
for further assistance.
Wireless Devices cannot
Send or Receive Data
•
Check that the
Wireless
LED on the gateway front panel is
lit (solid).
•
Check that the coaxial cable connections are connected
properly, then check your IP address. If the problem still
persists, check the
Wireless Security
setting on the
Wireless Primary Network Settings screen.
If you enabled the
WPA
Wireless Security mode and
configured a passphrase (wireless network password) on
the gateway, be sure each affected wireless client has the
identical passphrase. If this does not resolve the problem,
check if the wireless client supports the type of WPA
security configured on the gateway.
Front Panel LED Icons and Error Conditions
The SBG6900-AC front panel LED icons provide status information for the following error
conditions:
Table 6: SBG6900-AC Front Panel LED Icons and Error Conditions
LED Icon
Status
If, During Startup:
If, During Normal Operation
OFF
Gateway is not properly plugged
into the electrical wall outlet
Gateway is unplugged
FLASHING
Downstream receive channel
cannot be acquired
Upstream channel is los
FLASHING
Upstream receive channel
cannot be acquired
Downstream channel is los
FLASHING
IP registration is unsuccessful
IP registration is lost