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Page 71 / 80 Scroll up to view Page 66 - 70
Managing Your Gateway and Connected Networks
SURFboard® SBG6900-AC Wireless Cable Modem & Router
•
User Guide
59
365-095-27293 x.1
Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.
To create a back up copy of your gateway settings:
1.
Click
Basic
on the SBG6900-AC Main Menu.
2.
Click
Backup and Restore
from the Basic submenu options.
Figure 61 – SBG6900-AC Backup and Restore Screen
3.
Click
Backup
and then click
OK
at the “Select ‘Save’ when prompted“ message. The following
message will display:
4.
Click
Save
to create a backup file of your SBG6900-AC configuration on your computer. The
GatewaySettings.bin download has completed message will display.
Note: GatewaySettings.bin
is the default file name for your backup configuration file.
5.
Click
Open
or
Open folder
to open the configuration file or click
View downloads
to
display a list of your configuration files in the Downloads folder on your computer.
Restore Your Gateway Configuration Settings
WARNING
!
This action will delete your current gateway configuration settings
and allow you to restore a previously saved gateway configuration.
Note
: After the configuration settings are restored, the gateway will automatically reboot and you will
have to log on using the default username (
admin
) and password (
password
).
1.
Click
Basic
on the SBG6900-AC Main Menu.
2.
Click
Backup and Restore
from the Basic submenu options.
3.
Click
Browse
to search for a previously saved gateway configuration file from the Downloads
folder on your computer.
4.
Click the configuration file you want to restore and then click Open.
5.
Click
Restore
. The message, “This action requires a reboot.” will display.
6.
Click
OK
.
The gateway will automatically reboot and the gateway configuration settings will
be reset.
Page 72 / 80
Managing Your Gateway and Connected Networks
SURFboard® SBG6900-AC Wireless Cable Modem & Router
•
User Guide
60
365-095-27293 x.1
Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.
Reset Your Gateway Configuration Settings
At any time, you can reset the SBG6900-AC gateway configuration settings, including your user
name and password back to the default factory settings. There are two methods available for
resetting the gateway configuration settings on the SBG6900-AC:
•
Reset Gateway Using the Reset Button
•
Reset Gateway Using the SBG6900-AC Web Manager
WARNING!
This process also deletes any custom gateway configurations you may
have already created. We recommend that you create a backup copy of your gateway
configuration before resetting the gateway. See
Back Up Your Gateway Configuration
for more information.
Reset Gateway Using the Reset Button
To reset the gateway configuration back to the factory default settings:
1.
Insert the end of a paper clip (or other small object with a narrow tip) into the indented
Reset button on the rear of the SBG6900-AC.
Figure 62 – SBG6900-AC Reset Button
2.
Press and hold for 15 seconds and then release.
Note
: For network security purposes, ARRIS recommends that you change the gateway default
password. See
Change the Default Password
for more information.
Reset button
Page 73 / 80
Managing Your Gateway and Connected Networks
SURFboard® SBG6900-AC Wireless Cable Modem & Router
•
User Guide
61
365-095-27293 x.1
Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.
Reset Gateway Using the Web Manager
From the SBG6900-AC Web Manager, do the following to open the Status Security screen:
1.
Click
Status
on the SBG6900-AC Main Menu.
2.
Click
Security
from the Status submenu options.
Figure 63 – Restore Factory Defaults Screen
3.
Select Yes under Restore Factory Defaults.
4.
Click Apply to reset the default username and password, and restore the original gateway
configuration. The following message will display:
5.
Click OK.
6.
Click
Status
on the SBG6900-AC Main Menu.
7.
Click
Configuration
from the Status submenu options to display the Status Configuration
screen.
8.
Click Reboot.
9.
Log back in using the default username and password.
ο
Username: admin
ο
Password: password
Page 74 / 80
Managing Your Gateway and Connected Networks
SURFboard® SBG6900-AC Wireless Cable Modem & Router
•
User Guide
62
365-095-27293 x.1
Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.
WARNING
!
Resetting the SBG6900-AC will delete your current gateway configuration
settings (including any custom user names and/or passwords) and restore the
gateway configuration back to the factory defaults.
Set Up Your USB Storage Device
The SBG6900-AC has one USB 2.0 port that can only be used to connect a USB hard drive or
flash drive. The removable USB storage device will be available to all the computers or other
network devices connected to your home network. This allows you to share various types of text
and graphic files, as well as multimedia content (videos, music, photos) with family, friends, and
other users (local or remote) on your home network.
1.
Check that your USB device is properly connected to the front or rear USB port and
powered on.
The USB LED on the front panel should light up solid green.
2.
Log in to the SBG6900-AC Web Manager.
3.
Click
Basic
on the SBG6900-AC Main Menu.
4.
Click
USB Connect
from the Basic submenu options.
Figure 64 – SBG6900-AC USB Connect Screen
5.
Select
Enable
in the Network Attached Storage (NAS) Samba Service field to enable your
connected USB device on your home network.
6.
Select
Enable
in the DLNA Media Server field to make your connected USB device accessible
to the other devices on your home network.
7.
Click Apply.
Page 75 / 80
Troubleshooting Tips
SURFboard® SBG6900-AC Wireless Cable Modem & Router
•
User Guide
63
365-095-27293 x.1
Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.
Troubleshooting Tips
If the solutions listed in this section do not solve your problem, contact your service provider for
assistance.
You may have to reset the SBG6900-AC configuration to its default factory settings if the
gateway is not functioning properly.
Your service provider may ask for the status of the LEDs as described in Front Panel LED Icons
and Error Conditions.
Solutions
Table 5: Troubleshooting Solutions
Gateway Problem
Possible Solution
Power LED Icon is OFF
•
Check the power connection between the gateway and
electrical wall outlet.
•
If the gateway is plugged into a power strip, check the
power strip to make sure it is switched ON.
•
Check that the electrical wall outlet is working and that it Is
not controlled by a light switch.
If so, disconnect the gateway power cord from the wall
outlet and connect it to another electrical outlet that is not
controlled by a light switch.
Cannot Access the
Internet
•
Check that all cable and power connections on the gateway
and computer are properly connected.
•
Check that the
Power
,
Online
, and
Wireless
LEDs on the
gateway front panel are lit (solid).
•
If none of the above solutions resolves the problem,
contact your service provider or call ARRIS Technical
Support at
1-877-466-8646
for assistance.
Cannot Send or Receive
Data
•
Check each end of the coaxial cable connection on the
gateway and cable outlet. Hand tighten, if necessary.
•
Check the Ethernet cable to make sure it is properly
connected to the gateway and computer.
•
On the gateway front panel, check the status of the LED
icons and refer to
Front Panel LED Icons and Error
Conditions
to identify the problem.
A

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