Arris DG860A Router Manual PDF (Setup & Configuration Guide)

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Selecting an Installation Location

There are a number of factors to consider when choosing a location to install your

Data Gateway:

•

Is an AC outlet available nearby? For best results, the outlet should not be

switched and should be close enough to the Data Gateway that extension

cords are not required.

•

Is a cable jack available? For best performance, keep the number of split-

ters between the jack and cable drop to a minimum. Each splitter attenuates

(reduces) the signal available to the Data Gateway. A large number of split-

ters can slow down the Internet connection.

•

If you are connecting devices to the Ethernet ports, can you easily run ca-

bles between the Data Gateway’s location and those devices?

•

If you want to mount the Data Gateway on a wall, does the location provide

a solid surface for secure attachment? For best results when mounting the

Data Gateway on drywall, position the Data Gateway so at least one of the

screws are fastened to a stud. This may prevent the Data Gateway from

pulling out of the wall in the future.

•

If you want to install the Data Gateway on a desktop, is there enough space

on either side to keep the vents clear? Blocking the vents may cause over-

heating.

•

How close are your wireless devices? The Data Gateway wireless connection

range is typically 100–200 feet (30m–65m). A number of factors can affect

connection range, as described below.

Touchstone DG860 Data Gateway User’s Guide

Safety

Getting

Started

Installation

Ethernet

Conﬁguration

Usage

Troubleshooting

Glossary

16

Page 17 / 47

Factors Affecting Wireless Range

A number of factors can affect the usable range for wireless connections.

Note:

Note that decreasing the range of your wireless network may be bene-

ﬁcial, as long as the decreased range is sufﬁcient for your needs. By lim-

iting your network’s range, you reduce interference with other networks

and make it harder for unwanted users to ﬁnd and connect to your net-

work.

Note:

Setting the trasmit power level to High increases the range.

Setting it

to Medium or Low decreases the range proportionately.

Increases range:

•

Raising the unit above the devices (for example, in-

stalling the Data Gateway in the upper ﬂoor of a multi-

story dwelling)

Decreases range:

•

Lowering the unit below the devices (for example, in-

stalling the Data Gateway in a basement)

•

Metal or concrete walls between the Data Gateway and

other devices

•

Large metal appliances, aquariums, or metal cabinets

between the Data Gateway and other devices

•

Interference and RF noise (2.4 GHz wireless phones,

microwave ovens, or other wireless networks)

Touchstone DG860 Data Gateway User’s Guide

Safety

Getting

Started

Installation

Ethernet

Conﬁguration

Usage

Troubleshooting

Glossary

17

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Step 1

Step 2

Step 3

Step 4

18

Safety

Getting

Started

Installation

Ethernet

Conﬁguration

Usage

Troubleshooting

Glossary

Touchstone DG860 Data Gateway User’s Guide

Mounting the Data Gateway

You can either mount the Data Gateway on a wall or place it on a desktop. For

wall-mount applications, you can mount the Data Gateway with the indicators

facing upward (vertical) or to the side (horizontal).

Tools and Materials

For wall-mounted installations, make sure you have the following tools and mate-

rials before proceeding:

•

for mounting on drywall: Two 1/4” (6mm) drywall anchors (not included),

two #6 x 1.5” (38.1 mm) self-tapping panhead screws (not included), and

a drill with 1/4” (6mm) bit (not included)

•

for mounting on plywood or studs: two #6 x 1.5” (38.1 mm) self-tapping

panhead wood screws (not included)

•

screwdriver (ﬂat-blade or Phillips, depending on what kind of screws you

use)

•

wall-mount template (included)

•

transparent tape: for temporarily securing the mounting template to the wall

(not included)

Location

Always position the Data Gateway:

•

within reach of an AC outlet. The power cord must reach the outlet without

stretching and without adding extension cords.

•

near a cable outlet (to avoid long cable runs).

Instructions

Wall-mounting instructions

Note

:

When mounting the Data Gateway on drywall, try to position the Data

Gateway so at least one of the screws is fastened to a stud. This may

prevent the Data Gateway from pulling out of the wall in the future. To

prevent overheating of the Data Gateway, do not block the ventilation

holes on the sides of the unit.

Page 19 / 47

19

Safety

Getting

Started

Installation

Ethernet

Conﬁguration

Usage

Troubleshooting

Glossary

Touchstone DG860 Data Gateway User’s Guide

1

Position the mounting template on the surface where you intend to mount

the Data Gateway and secure in place with transparent tape.

2

Drill holes through the template in the speciﬁed locations for the mounting

screws. After drilling holes, remove the template from the surface.

3

If using drywall anchors, set them into the wall. Then, drive the screws into

the wall leaving a gap of about 1/8” (3 mm) between the screw head and

the wall. If not using anchors, just drive the screws.

4

Orient the Data Gateway with the indicator lights facing up or right, as de-

sired. Slip both mounting slots (in the back of the Data Gateway) over the

screws, then slide the case down until the narrow end of the keyhole slot

contacts the screw shaft.

5

Proceed to

Connecting the Data Gateway

.

Desktop mounting instructions

1

Position the Data Gateway so that:

•

air ﬂows freely around it

•

the back faces the nearest wall

•

it will not fall to the ﬂoor if bumped or moved

•

the ventilation holes on the side of the unit are not blocked.

2

Proceed to

Connecting the Data Gateway

.

Page 20 / 47

Connecting the Data Gateway

1

Connect one end of the coax cable to the cable outlet or splitter, and the

other end to the Data Gateway’s Cable connector (

D

). Tighten the connec-

tions by hand, then tighten an additional 1/8 turn with a wrench.

Note

: For best performance, use high-quality coax cable and minimize or

eliminate splitters between the cable jack and the Data Gateway.

2

Insert the plug from the power cord into the Power connector on the back

of the Data Gateway (

E

) and insert the power cord into a convenient AC

outlet.

The Power light on the front of the Data Gateway lights up, then ﬂashes

once (refer to the LED tables shown in Using the Data Gateway). See

Trou

-

bleshooting

if the Power light does not turn on.

3

Connect one end of the Ethernet cable to any Ethernet port on the back of

the Data Gateway, (

C

) and the other end to the Ethernet port on a com-

puter, hub, or broadband router.

Note

: If you are connecting to a computer, use the Ethernet cable included

in the Data Gateway package.

Touchstone DG860 Data Gateway User’s Guide

Safety

Getting

Started

Installation

Ethernet

Conﬁguration

Usage

Troubleshooting

Glossary

20

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