Components

3

HomePortal 3801HGV Gateway User Guide

Introducing the HomePortal 3801HGV Gateway

Figure 1: Installation Components

Your HomePortal 3801HGV gateway has the following components in the box:

•

1 HomePortal 3801HGV Gateway

•

1 Power Cord & Adapter

See Also

Installing the HomePortal 3801HGV Gateway

on page 4

Accessing the User Interface

on page 11

Configuring Internet Connection

on page 14

Regulatory Information

on page 117

4

CHAPTER 2

Installing the HomePortal

3801HGV Gateway

Installing your HomePortal 3801HGV gateway consists of the following tasks:

•

Determining HomePortal 3801HGV Gateway Location

on page 4

•

Connecting the Power Adapter

on page 5

•

Connecting Your Computer to the Gateway

on page 5

•

Connecting the Broadband Interface

on page 7

•

Connecting VoIP Interface

on page 8

•

Connecting HPNA Interface to IPTV set top Box

on page 9

Determining HomePortal 3801HGV Gateway Location

If you have subscribed for IPTV and High Speed Internet, then the preferred location for installing

the HomePortal 3801HGV gateway is near the first video set top box. If you have subscribed only

for High Speed Internet access, then the HomePortal 3801HGV gateway should be installed near

the first computer.

Also, you must determine a Wireless Access Point (WAP) location to deploy the HomePortal

3801HGV gateway. Wireless signals are affected by many items in homes and offices. Reliability

and performance are the major considerations when planning your wireless network location.

Consider the following points before determining the WAP to deploy the gateway:

•

Place your gateway at least 5 feet (1.52 meters) from cordless phones, microwave ovens,

or other electronic devices to avoid potential interference, and more than 6 inches (15.24

centimeters) away from your television to avoid audio hissing or static

•

Place the gateway in an open area where the wireless range will not be directly affected by

the surroundings. Wireless signal strength will be much stronger in an open area as

opposed to an area with obstructions. In a single-story building, place the gateway as high

and as close to each wireless computer as possible

•

Keep the gateway away from any large metal objects. Wireless signal quality may be

adversely affected as metal objects can reflect or obstruct signals

Note

Whenever possible, use the stand provided with the gateway, and install it in the vertical

position. Make sure that it is installed in a manner that nothing can be stacked on the top

of it. Vertical orientation is the preferred method for mounting the HomePortal 3801HGV

gatewaygateway.

Connecting the Power Adapter

5

HomePortal 3801HGV Gateway User Guide

Installing the HomePortal 3801HGV Gateway

Connecting the Power Adapter

Follow these steps to power on the gateway:

1.

Connect one end of the power adapter to the POWER port of your gateway.

2.

Connect the other end of the power adapter to an electrical outlet. Once the gateway is

powered on, the power LED flashes green for a brief period of time and then turns solid

green.

Figure 2: Power Connection

Note

Use the 2Wire power adapter packaged with the gateway, as it is compliant with local

regulatory requirements.

Connecting Your Computer to the Gateway

The first computer you connect to the gateway is used to configure the HomePortal 3801HGV

gateway for proper operation. You can connect your gateway to additional computers and/or other

devices with Ethernet cable and wireless AP

.

Connecting through Local Ethernet

The HomePortal 3801HGV gateway has four Ethernet ports for directly connecting computers or

devices. Use the Ethernet interface(s) on the gateway to create a broadband network. Follow these

steps to connect the computer to the gateway using the Ethernet cable:

1.

Connect one end of the Ethernet cable (yellow) to any available LOCAL ETHERNET port on

the gateway.

2.

Connect the other end of the Ethernet cable to the Ethernet port of the Network Interface

Card (NIC) on the computer.

Connecting Your Computer to the Gateway

6

HomePortal 3801HGV Gateway User Guide

Installing the HomePortal 3801HGV Gateway

Figure 3: LAN Connection

Connecting through Wireless

The HomePortal 3801HGV gateway has an integrated wireless access point (AP) that enables you

to connect your wireless-enabled computers to your gateway. By default, the HomePortal 3801HGV

gateway is shipped with WPA-PSK/WPA2-PSK enabled and a preconfigured network name.

Most laptops are equipped with an internal 802.11b/g card. If your computer is not equipped with

an internal card, you can install an external wireless adapter for wireless networking.

Note

The default network name (SSID) is the encryption key, a 64-bit hex value located beneath

the bar code on the side of the 2Wire gateway (for example, 1234567891). For Mac OS X

users, you may need to enter the “$” character at the beginning of the encryption key (for

example, $1234567891).

Follow these steps to connect the computer to the gateway using Wireless:

1.

Push the wireless button at the bottom of the gateway front panel. Verify that the

WIRELESS light on the front of the HomePortal 3801HGV gateway is solid green.

2.

Install and configure your wireless adapter, if required.

3.

View the available wireless network connections. Use the network adapter client or

Windows Wireless Network Connection wizard to do so.

4.

Select the network name of the gateway from the menu, and click Connect. A prompt to

enter the network key appears.

5.

Enter the encryption key and click Connect. Refer the note above for the location of the key.

Connecting the Broadband Interface

7

HomePortal 3801HGV Gateway User Guide

Installing the HomePortal 3801HGV Gateway

Figure 4: Wireless Network Key Location

Connecting the Broadband Interface

Follow these steps to connect the gateway to Very High Bit-rate DSL (VDSL) wall jack:

1.

Connect one end of the phone cord/twisted pair cable to the DSL port (green) on your

gateway.

2.

Connect the other end of the phone cord/twisted pair cable to the VDSL enabled wall jack

outlet. Once the gateway recognizes the VDSL connection, Broadband LED flashes green

for a brief period of time, and then turns solid green.