19216811.liveChapter 23 Troubleshooting
P-660HN-TxA User’s Guide
236
I cannot use FTP to upload / download the configuration file. / I cannot use FTP to
upload new firmware.
See the troubleshooting suggestions for
I cannot see or access the Login screen in
the web configurator.
Ignore the suggestions about your browser.
23.3
Internet Access
I cannot access the Internet.
1
Check the hardware connections, and make sure the LEDs are behaving as
expected. See the Quick Start Guide and
Section 1.6 on page 25
.
2
Make sure you entered your ISP account information correctly in the wizard. These
fields are case-sensitive, so make sure [Caps Lock] is not on.
3
If you are trying to access the Internet wirelessly, make sure the wireless settings
in the wireless client are the same as the settings in the AP.
4
If you are trying to access the Internet wirelessly, make sure you enabled the
wireless LAN and have selected the correct country and channel in which your
ZyXEL Device operates in the
Wireless LAN > AP
screen.
5
Disconnect all the cables from your device, and follow the directions in the Quick
Start Guide again.
6
If the problem continues, contact your ISP.
I cannot access the Internet anymore. I had access to the Internet (with the ZyXEL
Device), but my Internet connection is not available anymore.
1
Check the hardware connections, and make sure the LEDs are behaving as
expected. See the Quick Start Guide and
Section 1.6 on page 25
.
2
Turn the ZyXEL Device off and on.
3
If the problem continues, contact your ISP.