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GE 16-10
Call SchedulingRemote Management
16.3 Log and Trace
There are three logging facilities in the Prestige. The first is the error logs and trace records that are stored
locally. The second is the UNIX syslog facility for message logging. UNIX syslog is an external UNIX
server used for storing log messages.
16.3.1 Viewing Error Log
The first place you should look for clues when something goes wrong is the error/trace log. Follow the
procedure below to view the local error/trace log:
Step 1.
Select option 24 from the main menu to open
Menu 24 - System Maintenance
.
Step 2.
From menu 24, select option 3 to display Menu 24.3 - System Maintenance - Log and Trace.
Step 3.
Select the first option from
Menu 24.3 - System Maintenance - Log and Trace
to display the
error log in the system.
After the Prestige finishes displaying, you will have the option to clear the error log.
Figure 16-6 Menu 23.3 System Maintenance — Log and Trace
Examples of typical error and information messages are presented in the figure below.
Menu 24.3 - System Maintenance - Log and Trace
1. View Error Log
2. UNIX Syslog
4. Call-Triggering Packet
Please enter selection
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Figure 16-7 Examples of Error and Information Messages
16.3.2 UNIX Syslog
The Prestige uses the UNIX syslog facility to log the CDR (Call Detail Record) and system messages to a
syslog server. Syslog and accounting can be configured in
Menu 24.3.2 - System Maintenance - Syslog
and Accounting
, as shown next.
Figure 16-8 Menu 24.3.2 — System Maintenance — UNIX Syslog
You need to configure the UNIX syslog parameters described in the following table to activate syslog then
choose what you want to log.
Table 16-3 System Maintenance Menu Syslog Parameters
PARAMETER
DESCRIPTION
Syslog:
Active
Press the [SPACE BAR] to turn on or off syslog.
59 Thu Jan 1 00:00:03 1970 PINI INFO SMT Session Begin
60 Thu Jan 1 00:05:11 1970 PINI INFO SMT Session End
61 Thu Jan 1 00:17:59 1970 PINI INFO SMT Session Begin
62 Thu Jan 1 00:24:40 1970 PINI INFO SMT Session End
63 Thu Jan 1 00:35:32 1970 PINI INFO SMT Session Begin
Clear Error Log (y/n):
Menu 24.3.2 -- System Maintenance - UNIX Syslog
Syslog:
Active= No
Syslog IP Address= ?
Log Facility= Local 1
Press ENTER to Confirm or ESC to Cancel:
Press Space Bar to Toggle.
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Table 16-3 System Maintenance Menu Syslog Parameters
PARAMETER
DESCRIPTION
Syslog IP Address
Enter the IP Address of the server that will log the CDR (Call Detail Record) and
system messages i.e., the syslog server.
Log Facility
Press the [SPACE BAR] to toggle between the 7 different Local options. The log
facility allows you to log the message to different files in the server. Please refer to
your UNIX manual for more detail.
When finished viewing, press [ESC] or [ENTER] to exit.
16.3.3 Call-Triggering Packet
Call-Triggering Packet displays information about the packet that triggered a dial-out call in an easy
readable format. Equivalent information is available in menu 24.1 in hex format. An example is shown
next.
Note: This feature is available for PPTP/PPPoE Encapsulation only
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Figure 16-9 Call-Triggering Packet Example
16.4 Diagnostic
The diagnostic facility allows you to test the different aspects of your Prestige to determine if it is working
properly. Menu 24.4 allows you to choose among various types of diagnostic tests to evaluate your system,
as shown next.
IP Frame: ENET0-RECV Size: 44/ 44
Time: 17:02:44.262
Frame Type:
IP Header:
IP Version
= 4
Header Length
= 20
Type of Service
= 0x00 (0)
Total Length
= 0x002C (44)
Identification
= 0x0002 (2)
Flags
= 0x00
Fragment Offset
= 0x00
Time to Live
= 0xFE (254)
Protocol
= 0x06 (TCP)
Header Checksum
= 0xFB20 (64288)
Source IP
= 0xC0A80101 (192.168.1.1)
Destination IP
= 0x00000000 (0.0.0.0)
TCP Header:
Source Port
= 0x0401 (1025)
Destination Port
= 0x000D (13)
Sequence Number
= 0x05B8D000 (95997952)
Ack Number
= 0x00000000 (0)
Header Length
= 24
Flags
= 0x02 (
....
S.)
Window Size
= 0x2000 (8192)
Checksum
= 0xE06A (57450)
Urgent Ptr
= 0x0000 (0)
Options
=
0000: 02 04 02 00
RAW DATA:
0000: 45 00 00 2C 00 02 00 00-FE 06 FB 20 C0 A8 01 01 E
0010: 00 00 00 00 04 01 00 0D-05 B8 D0 00 00 00 00 00.
0020: 60 02 20 00 E0 6A 00 00-02 04 02 00
Press any key to continue...
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Figure 16-10 Menu 24.4 — System Maintenance — Diagnostic
Follow the procedure below to get to
Menu 24.4 - System Maintenance – Diagnostic.
Step 4.
From the main menu, select option 24 to open
Menu 24 - System Maintenance
.
Step 5.
From this menu, select option 4 (Diagnostic). This will open
Menu 24.4 - System
Maintenance - Diagnostic
.
16.4.1 WAN DHCP
DHCP functionality can be enabled on the LAN or WAN as shown in
Figure 16-11
. The Prestige can act
either as a WAN DHCP client (
IP Address Assignment
field in menu 4 or menu 11.3 is
Dynamic
and the
Encapsulation
field in menu 4 or menu 11 is
Ethernet
) or “none”, i.e., you have a static IP. The WAN
Release and Renewal fields in menu 24.4 conveniently allow you to release and/or renew the assigned
WAN IP address, subnet mask and default gateway.
Menu 24.4 - System Maintenance - Diagnostic
TCP/IP
1. Ping Host
2. WAN DHCP Release
3. WAN DHCP Renewal
4. Internet Setup Test
System
11. Reboot System
Enter Menu Selection Number:
Host IP Address= N/A
19216811.live