19216811.liveP-2602H(W)(L)-DxA Series User’s Guide
Chapter 27 Troubleshooting
321
27.4
Problems Accessing the ZyXEL Device
27.4.1
Pop-up Windows, JavaScripts and Java Permissions
In order to use the web configurator you need to allow:
•
Web browser pop-up windows from your device.
•
JavaScripts (enabled by default).
Table 128
Troubleshooting Accessing Your Device
PROBLEM
CORRECTIVE ACTION
I cannot
access the
ZyXEL Device.
The username is “admin”. The default password is “1234”. The
Password
and
Username
fields are case-sensitive. Make sure that you enter the correct password
and username using the proper casing.
If you have changed the password and have now forgotten it, you will need to upload
the default configuration file. This restores all of the factory defaults including the
password.
I cannot
access the
web
configurator.
Make sure that there is not a telnet session running.
Use the ZyXEL Device’s WAN IP address when configuring from the WAN. Refer to
the instructions on checking your WAN connection.
Use the ZyXEL Device’s LAN IP address when configuring from the LAN. Refer to for
instructions on checking your LAN connection.
Check that you have enabled web service access. If you have configured a secured
client IP address, your computer’s IP address must match it. Refer to
Chapter 21 on
page 267
for details.
Your computer’s and the ZyXEL Device’s IP addresses must be on the same subnet
for LAN access.
If you changed the ZyXEL Device’s LAN IP address, then enter the new one as the
URL.
See the following section to check that pop-up windows, JavaScripts and Java
permissions are allowed.
You may also need to clear your Internet browser’s cache.
In Internet Explorer, click
Tools
and then
Internet Options
to open the
Internet
Option
s screen.
In the
General
tab, click
Delete Files
. In the pop-up window, select the
Delete all
offline content
check box and click
OK
. Click
OK
in the
Internet Options
screen to
close it.
If you disconnect your computer from one device and connect it to another device that
has the same IP address, your computer’s ARP (Address Resolution Protocol) table
may contain an entry that maps the management IP address to the previous device’s
MAC address).
In Windows, use
arp -d
at the command prompt to delete all entries in your computer’s
ARP table.
I cannot
remotely
manage the
ZyXEL Device
from the LAN
or WAN.
Refer to
Chapter 21 on page 267
for scenarios when remote management may not be
possible.
Use the ZyXEL Device’s WAN IP address when configuring from the WAN.
Use the ZyXEL Device’s LAN IP address when configuring from the LAN.