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Page 406 / 428 Scroll up to view Page 401 - 405
Connectivity
392
Check Point ZoneAlarm User Guide
•
If possible, disable NAT in the router. Refer to the router’s documentation for
instructions on how to do this.
•
If the router has a “DMZ Computer” or “Exposed Host” option, set it to the
ZoneAlarm router’s external IP address.
•
Open the following ports in the NAT device:
•
UDP 9281/9282
•
UDP 500
•
UDP 2746
•
TCP 256
•
TCP 264
•
ESP IP protocol 50
•
TCP 981
I cannot receive audio or video calls through the ZoneAlarm router. What should I do?
To enable audio/video, you must configure an
IP Telephony (H.323)
virtual server. For
instructions, see
Configuring Servers
on page 185.
I run a public Web server at home but it cannot be accessed from the Internet. What should I
do?
Configure a virtual Web Server. For instructions, see
Configuring Servers
on page 185.
I cannot connect to the LAN network from the WLAN network. What should I do?
By default, connections from the WLAN network to the LAN network are blocked. To
allow traffic from the WLAN to the LAN, configure appropriate firewall rules. For
instructions, see
Using Rules
on page 172.
Page 407 / 428
Service Center and Upgrades
Chapter 19: Troubleshooting
393
Service Center and Upgrades
I have exceeded my node limit. What does this mean? What should I do?
Your Product Key specifies a maximum number of nodes that you may connect to the
ZoneAlarm router.
The ZoneAlarm router tracks the cumulative number of nodes on the internal network that
have communicated through the firewall. When the ZoneAlarm router encounters an IP
address that exceeds the licensed node limit, the
My Computers
page displays a warning
message and marks nodes over the node limit in red. These nodes will not be able to access
the Internet through the ZoneAlarm router, but will be protected. The
Event Log
page also
warns you that you have exceeded the node limit.
To upgrade your ZoneAlarm router to support more nodes, purchase a new Product Key.
Contact your reseller for upgrade information.
While trying to connect to a Service Center, I received the message “The Service Center did
not respond”. What should I do?
•
If you are using a Service Center other than the Check Point Service Center,
check that the Service Center IP address is typed correctly.
•
The ZoneAlarm router connects to the Service Center using UDP ports
9281/9282. If the ZoneAlarm router is installed behind another firewall, make
sure that these ports are open.
Page 408 / 428
Other Problems
394
Check Point ZoneAlarm User Guide
Other Problems
I have forgotten my password. What should I do?
Reset your ZoneAlarm router to factory defaults using the
Reset
button as detailed in
Resetting the ZoneAlarm Router to Defaults
on page 361.
Why are the date and time displayed incorrectly?
You can adjust the time on the
Setup
page's
Tools
tab. For information, see
Setting the
Time on the Router
on page 341.
I cannot use a certain network application. What should I do?
Look at the
Event Log
page. If it lists blocked attacks, do the following:
•
Set the ZoneAlarm router's firewall level to
Low
and try again.
•
If the application still does not work, set the computer on which you want to use
the application to be the exposed host.
For instructions, see Defining an Exposed Host.
When you have finished using the application, make sure to clear the exposed host setting,
otherwise your security might be compromised.
In the ZoneAlarm Portal, I do not see the pop-up windows that the guide describes. What
should I do?
Disable any pop-up blockers for http://my.firewall.
Page 409 / 428
Technical Specifications
Chapter 20: Specifications
395
Chapter 20
This chapter includes the following topics:
Technical Specifications
..........................................................................
395
CE Declaration of Conformity
.................................................................
398
Federal Communications Commission Radio Frequency Interference
Statement
.................................................................................................
400
Technical Specifications
Check Point is committed to protecting the environment. The ZoneAlarm unified threat
management router is compliant with the RoHS Directive, meeting the European Union's
strict restrictions on hazardous substances.
RoHS & WEEE Declaration and Certification
The ZoneAlarm router has been verified to comply with the following directives,
throughout the design, development, and supply chain stages:
•
Directive of the European Parliament and of the Council, of 27 January 2003, on
the Restriction of the Use of Certain Hazardous Substances in Electrical and
Electronic Equipment (RoHS – 2002/95/EC)
•
Directive of the European Parliament and of the Council, of 27 January 2003, on
Waste Electrical and Electronic Equipment (WEEE – 2002/96/CE)
For a copy of the original signed declaration (in full conformance with EN45014), contact
SofaWare technical support at www.sofaware.com/support.
Specifications
Page 410 / 428
Technical Specifications
396
Check Point ZoneAlarm User Guide
Table 86: ZoneAlarm Attributes
Attribute
ZoneAlarm Z100G SBXWZA-166LHGE-5
Physical Attributes
Dimensions
(width x height x depth)
200 x 33 x 130 mm
(7.87 x 1.3 x 5.12 inches)
(incl. antenna connectors)
Weight
635 g (1.40 lbs)
Retail Box Dimensions
(width x height x depth)
290 x 250 x 80 mm
(11.42 x 9.84 x 3.15 inches)
5V Power Supply Unit
Power Supply Nominal
Input
In: 100~240VAC @ 0.5A
Power Supply Nominal
Output
12VDC @ 1.5 A
Max. Power
Consumption
6.5W, plus up to 5W for host-powered USB devices
Environmental Conditions
Temperature:
Storage/Transport
-5ºC ~ 80ºC
Temperature:
Operation
0ºC ~ 40ºC
Humidity:
Storage/Operation
10~95% / 10~90%
(non-condensed)

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