1. Home
    2. /
  2. Manuals
    3. /
  3. ZoneAlarm
    4. /
  4. Z100G
    5. /
  5. 81
Page 401 / 428 Scroll up to view Page 396 - 400
Viewing Network Printers
Chapter 18: Using Network Printers
387
Viewing Network Printers
To view network printers
1.
Click
Network
in the main menu, and click the
Ports
tab.
The
Ports
page appears.
2.
Next to
USB
, click
Edit
.
The
USB Devices
page appears, displaying a list of connected printers.
For each printer, the model, serial number, and status is displayed.
A printer can have the following statuses:
•
Initialize.
The printer is initializing.
•
Ready.
The printer is ready.
•
Not Ready.
The printer is not ready. For example, it may be out of paper.
•
Printing.
The printer is processing a print job.
•
Restarting.
The printer server is restarting.
•
Fail.
An error occurred. See the Event Log for details (
Viewing the Event Log
on page 151).
3.
To refresh the display, click
Refresh
.
Changing Network Printer Ports
When you set up a new network printer, the ZoneAlarm router automatically assigns a port
number to the printer. If you want to use a different port number, you can easily change it,
as described in
Setting Up Network Printers
on page 368.
However, you may sometimes need to change the port number after completing printer
setup. For example, you may want to replace a malfunctioning network printer, with
another existing network printer, without reconfiguring the client computers. To do this,
you must change the replacement printer's port number to the malfunctioning printer's port
number, as described below.
Page 402 / 428
Resetting Network Printers
388
Check Point ZoneAlarm User Guide
Note:
Each printer port number must be different, and must be a high port.
To change a printer's port
1.
Click
Network
in the main menu, and click the
Ports
tab.
The
Ports
page appears.
2.
Next to
USB
, click
Edit
.
The
USB Devices
page appears, displaying a list of connected printers.
3.
Next to the desired printer, click
Edit
.
The
Printer Setup
page appears.
4.
In the printer's
Printer Server TCP Port
field, type the desired port number.
5.
Click
Apply
.
Resetting Network Printers
You can cause a network printer to restart the current print job, by resetting the network
printer. You may want to do this if the print job has stalled.
To reset a network printer
1.
Click
Network
in the main menu, and click the
Ports
tab.
The
Ports
page appears.
2.
Next to
USB
, click
Edit
.
The
USB Devices
page appears, displaying a list of connected printers.
3.
Next to the desired printer, click
Reset Server
.
The network printer's current print job is restarted.
Page 403 / 428
Connectivity
Chapter 19: Troubleshooting
389
Chapter 19
This chapter provides solutions to common problems you may encounter while using the
ZoneAlarm router.
Note:
For information on troubleshooting wireless connectivity, see
Troubleshooting Wireless Connectivity
on page 135.
This chapter includes the following topics:
Connectivity
............................................................................................
389
Service Center and Upgrades
...................................................................
393
Other Problems
........................................................................................
394
Connectivity
I cannot access the Internet. What should I do?
•
Verify that the ZoneAlarm router is operating. If not, check the power
connection to the ZoneAlarm router.
•
Check if the LED for the WAN port is green. If not, check the network cable to
the modem and make sure the modem is turned on.
•
Check if the LED for the LAN port used by your computer is green. If not,
check if the network cable linking your computer to the ZoneAlarm router is
connected properly. Try replacing the cable or connecting it to a different LAN
port.
•
Using your Web browser, go to http://my.firewall and see whether "Connected"
appears on the Status Bar. Make sure that your ZoneAlarm router network
settings are configured as per your ISP directions.
•
Check your TCP/IP configuration according to
Installing and Setting up the
ZoneAlarm Router
on page 19.
•
If Web Filtering or Email Filtering are on, try turning them off.
Troubleshooting
Page 404 / 428
Connectivity
390
Check Point ZoneAlarm User Guide
•
Check if you have defined firewall rules which block your Internet connectivity.
•
Check with your ISP for possible service outage.
•
Check whether you are exceeding the maximum number of computers allowed
by your license, by viewing the
My Computers
page.
I cannot access my DSL broadband connection. What should I do?
DSL equipment comes in two flavors: bridges (commonly known as DSL modems) and
routers. Some DSL equipment can be configured to work both ways.
•
If you connect to your ISP using a PPPoE or PPTP dialer defined in your
operating system, your equipment is most likely configured as a DSL bridge.
Configure a PPPoE or PPTP type DSL connection.
•
If you were not instructed to configure a dialer in your operating system, your
equipment is most likely configured as a DSL router. Configure a LAN
connection, even if you are using a DSL connection.
For instructions, see
Configuring the Internet Connection
on page 55.
I cannot access my Cable broadband connection. What should I do?
•
Some cable ISPs require you to register the MAC address of the device behind
the cable modem. You may need to clone your Ethernet adapter MAC address
onto the ZoneAlarm router. For instructions, see
Configuring the Internet
Connection
on page 55.
•
Some cable ISPs require using a hostname for the connection. Try reconfiguring
your Internet connection and specifying a hostname. For further information, see
Configuring the Internet Connection
on page 55.
I cannot access http://my.firewall. What should I do?
•
Verify that the ZoneAlarm router is operating.
•
Check if the LED for the LAN port used by your computer is green. If not,
check if the network cable linking your computer to the ZoneAlarm router is
connected properly.
•
By default, unencrypted HTTP access is not allowed from the wireless LAN to
http://my.firewall. Therefore, if you are connecting from the wireless LAN, try
connecting to https://my.firewall instead.
•
Try surfing to 192.168.10.1 instead of to my.firewall.
Page 405 / 428
Connectivity
Chapter 19: Troubleshooting
391
Note:
192.168.10 is the default value, and it may vary if you changed it in the
My
Network
page.
•
Check your TCP/IP configuration according to
Installing and Setting up the
ZoneAlarm Router
on page 19.
•
Restart your ZoneAlarm router and your broadband modem by disconnecting the
power and reconnecting after 5 seconds.
•
If your Web browser is configured to use an HTTP proxy to access the
Internet, add my.firewall to your proxy exceptions list.
My network seems extremely slow. What should I do?
•
The Ethernet cables may be faulty. For proper operation, the ZoneAlarm router
requires STP CAT5 (Shielded Twisted Pair Category 5) Ethernet cables. Make
sure that this specification is printed on your cables.
•
Your Ethernet card may be faulty or incorrectly configured. Try replacing your
Ethernet card.
•
There may be an IP address conflict in your network. Check that the TCP/IP
settings of all your computers are configured to obtain an IP address
automatically.
I changed the network settings to incorrect values and am unable to correct my error. What
should I do?
Reset the network to its default settings using the button on the back of the ZoneAlarm
router unit. See
Resetting the ZoneAlarm Router to Defaults
on page 361.
I am using the ZoneAlarm router behind another NAT device, and I am having problems with
some applications. What should I do?
By default, the ZoneAlarm router performs Network Address Translation (NAT). It is
possible to use the ZoneAlarm router behind another device that performs NAT, such as a
DSL router or Wireless router, but the device will block all incoming connections from
reaching your ZoneAlarm router.
To fix this problem, do ONE of the following. (The solutions are listed in order of
preference.)
•
Consider whether you really need the router. The ZoneAlarm router can be used
as a replacement for your router, unless you need it for some additional
functionality that it provides.

Rate

3.5 / 5 based on 2 votes.

Popular ZoneAlarm Models

Famous Router IPs
Famous Router Companies
Bookmark Our Site

Press Ctrl + D to add this site to your favorites!

Share
Top