Page 86 / 101
Scroll up to view Page 81 - 85
81
Overview
When properly installed, the MiFi 4620L is a highly reliable product. Most problems are caused by
one of these issues:
•
System resources required by the device are being used by other devices.
•
Network coverage is unavailable due to coverage area, an account problem, or a network
problem.
The following tips can help solve many common problems encountered while using the device.
First Steps
•
Make sure you are using the device in the correct geographic region.
•
Ensure that your wireless coverage extends to your current location.
•
Ensure you have an active subscription plan.
•
Restarting your computer and your modem can resolve many issues.
IMPORTANT
Before contacting support, be sure to restart both your computer and your
device.
Page 87 / 101
82
Common Problems and Solutions
The following are some common problems and solutions.
My MiFi 4620L just powered off without my pressing the power button. Why?
This may occur under any of the following circumstances.
•
Pressing the Master Reset button
•
Restarting the device
•
Switching profiles
•
Restoring the configuration settings
•
Battery depletion
To restore battery power, follow these steps.
➊
Manually press the power button to turn it back on.
➋
If the battery is depleted, charge the device with the wall charger.
How do I reset the MiFi 4620L back to factory settings?
The master reset button is in a small hole located on the bottom of the device, underneath the
battery cover. This button returns the device to factory settings, including re-setting the network
name (SSID) and network key (Wi-Fi passkey) to those printed on the sticker affixed to the back of
the device. To reset the device, follow these steps.
➊
Place one end of an unfolded paper clip into the master reset button hole.
➋
Press the paper clip on the button until the LED blinks green one full blink and then a very
brief blink (about five seconds).
Page 88 / 101
83
How do I reset the Access Point and Router settings back to factory settings?
To reset the access point and router settings, follow these steps.
➊
Connect to MiFi Settings by connecting your computer to the MiFi wireless network and
going to
http://admin.mifi
or
in your browser.
➋
Connect to the Diagnostics screen. (See
Diagnostics
on page 72.) The Diagnostics screen
has a
Reset to Factory Defaults
button. This button resets all Access Point and Router
settings to their factory default values. All existing settings are lost.
Page 89 / 101
84
Technical Support
IMPORTANT
Before contacting support, be sure to re-start both your computer and the
device.
Technical Support
For additional information and technical support for Novatel Wireless devices, you can visit the
Novatel Wireless Data Technical Support page at
www.novatelwireless.com/support
.
Page 90 / 101
Product Specifications
Regulatory Statements
Wireless Communications
Limited Warranty and Liability
Safety Hazards
Proper Battery Use and Disposal
Product Specifications and
Regulatory Information
5
19216811.live