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Troubleshooting the Installation
Ubee DVW326 Advanced Wireless Voice Gateway Subscriber User Guide
•
March 2014
17
The ETH1, ETH2, ETH3, or ETH4 LEDs on the back of the modem are not lit
where Ethernet cables are connected.
Restart the computer so that it can re-establish a connection with the DVW326.
Check for a resource conflict (Windows users only):
1.
Right-click
My Computer
on your desktop and choose
Properties
.
2.
Choose the
Device Manager
tab and look for a yellow exclamation point or red
X
over the
network interface card (NIC) in the Network Adapters field. If you see either one, you may
have an interrupt request (IRQ) conflict. Refer to the manufacturer’s documentation or ask
your service provider for further assistance.
Verify that TCP/IP is the default protocol for your network interface card.
Power cycle the DVW326 by removing the power cord from the electrical outlet
and plugging it back in. Wait for the gateway to re-establish communications with
your cable service provider.
Check General Connectivity Issues:
If your PC is connected to another hub or gateway, connect the PC directly into an
Ethernet port on the DVW326.
If you are using a cable splitter, remove the splitter and connect the gateway
directly to the cable wall outlet. Wait for it to re-establish communications with the
cable service provider.
Try a different cable. The Ethernet cable may be damaged.
The BATTERY LED is not lit.
Verify you have the correct battery, model SMPCM10.
Verify the battery is inserted correctly in the battery housing on the bottom of the
DVW326. Make sure the battery is inserted past the two clips on each side that
hold the battery in place. The battery “clicks” into place when inserted properly.
If none of these suggestions work, contact your service provider’s (Cox
Communications) tier II support for further assistance.