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Ubee DVW326 Advanced Wireless Voice Gateway Subscriber User Guide
•
March 2014
12
2
Installing the DVW326
Use the information in this chapter to set up and connect the DVW326, connect additional
devices, and troubleshoot the installation.
Topics
See the following topics:
Setting Up and Connecting the DVW326 on page 12
Connecting Devices to the Network on page 14
Troubleshooting the Installation on page 16
2.1
Setting Up and Connecting the DVW326
Use the following instructions to set up and connect the DVW326. When the device is set
up and connected, refer to
Accessing the Web User Interface Locally on page 18
to
configure the device.
Important
: Subscribers must contact their service provider (Cox Communications) to
enable Internet access, wireless networking, and telephony (voice). In particular, voice
service requires additional steps for the service provider including canceling the previous
telephone provider service, porting the telephone number, and other tasks to minimize
downtime during the transition.
Typically, the service provider initially configures and connects the device. The installation
steps are provided below if you wish to confirm the setup, or add devices to your network.
Refer to
Connecting Devices to the Network on page 14
.
Steps
To set up the device:
1.
Remove the contents from the device packaging.
2. Place the DVW326 in a central location, convenient for connecting to other devices,
such as PCs or gaming consoles. Do not situate the wireless voice gateway on the
floor.
Place the wireless cable modem and wireless clients in open areas far away from
metal objects, transformers, heavy-duty motors, microwave ovens, refrigerators,
fluorescent lights, and other manufacturing equipment. These items can impact
wireless signals. A wireless signal can become weaker after it has passed through
metal, concrete, brick, walls, or floors.
Place the device in a location that has an operating temperature of 0
˚
C to 40
˚
C
(32
˚
F to 104
˚
F). Refer to
Understanding Safety and Regulatory Information on
page 1
for more safety information.
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Ubee Interactive
Setting Up and Connecting the DVW326
Ubee DVW326 Advanced Wireless Voice Gateway Subscriber User Guide
•
March 2014
13
3.
Power on your PC. The PC must have an Ethernet network adapter or Ethernet port
and an Internet browser installed, such as Firefox or Internet Explorer. The following
browsers are supported:
For Windows 2000, XP, Vista, Windows 8, Windows 7, Google Chrome, Firefox
1.07 and higher, Internet Explorer v7 and above, Netscape.
For MAC OS X, 10.2, and higher: Firefox 1.07 and higher, Safari 1.x and higher.
4. Connect the power cable included in the product package to the back of the DVW326
and plug the other end into the power outlet.
5. Insert the SMPCM10 battery into the battery housing on the bottom of the DVW326.
Make sure the battery is inserted past the two clips on each side that hold the battery
in place. The battery “clicks” into place when inserted properly. Use only the model
SMPCM10 battery.
6.
Connect the Ethernet cable included in the product package to your computer’s
Ethernet port. Connect the other end to the ETH1, ETH2, ETH3, or ETH4 port on the
DVW326.
7.
Connect a coaxial cable from the
CABLE
port on the back of the device to the cable
wall outlet, or to a cable splitter connected to the wall outlet.
8. Connect an analog telephone (if you will be using the device for telephone service) to
the TEL 1 or TEL 2 port on the back panel of the device. Use the supplied RJ-11
telephone cable.
9. Validate the network connection using the device LEDs to confirm operations.
The WiFi LED must be flashing or solidly lit.
The PWR, DS/US, and ONLINE LEDs are solidly lit.
Refer to
Understanding LED Behavior on page 6
for more information.
2.1.1
Wall Mount Installation
You can mount the DVW326 on a wall using the 2 mounting brackets on the side of the
device. Two round or pan head screws are recommended. See the figure below.
Label
Size in Millimeters
(mm)
A
6.65 +/- 0.35
B
1.9 +/_ 0.15
C
19.0 +/- 1.2
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Ubee Interactive
Connecting Devices to the Network
Ubee DVW326 Advanced Wireless Voice Gateway Subscriber User Guide
•
March 2014
14
Steps
To mount the DVW326 on a wall:
1.
Install the two screws horizontally on a wall 5.5 inches (140mm) apart. See the figure
below.
The screws should protrude from the wall so that you can fit the device between the
head of the screw and the wall. If you install the screws in drywall, use hollow wall
anchors to ensure the unit does not pull away from the wall due to prolonged strain
from the cable and power connectors.
2. Mount the device on the wall.
2.2
Connecting Devices to the Network
Use the instructions below to connect network devices and validate device functionality.
Topics
See the following topics:
Connecting an Ethernet Device on page 14
Connecting a Wireless Device on page 15
2.2.1
Connecting an Ethernet Device
You can connect up to three additional Ethernet devices to the DVW326.
Steps
To connect another Ethernet device to the network:
1.
Connect an Ethernet cable from the Ethernet device (for example, a PC or gaming
console) to an open Ethernet port on the back of the DVW326.
2.
Use the device LEDs to confirm operations. Refer to
Understanding LED Behavior on
page 6
for more information.
3.
Open a Web browser and go to any Web site to validate network/Internet connectivity
(for example,
).
4.
If the connected device is a gaming console, perform any online task supported by the
console (for example, log into the gaming server, play an online game, download
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Ubee Interactive
Connecting Devices to the Network
Ubee DVW326 Advanced Wireless Voice Gateway Subscriber User Guide
•
March 2014
15
content).
Note
Refer to
Troubleshooting the Installation on page 16
for troubleshooting information.
2.2.2
Connecting a Wireless Device
Use the following steps to connect a wireless device to the cable modem (for example, a
laptop computer).
Default values are shown in the steps below.
Steps
To connect a wireless device to the DVW326:
1.
Access the wireless networking feature on your wireless device.
Windows Users: Double-click the Wireless Network Connection icon in the system
tray (lower-right side of the Windows desktop). Click
View Wireless Networks
.
Mac Users: Click on the wireless icon (Airport) on the right side of the top menu
bar. All available wireless networks will appear in the drop-down menu.
2. The DVW326 is shipped with a default SSID. The SSID is the name of the wireless
network broadcast from the device so that wireless clients can connect to it.
Double-click your
SSID
in the wireless networks window. The default SSID is
“DVW326” plus a period, plus the last 6 characters of the Wi-Fi MAC address plus
“-2.4G.”
Example for modem with WiFi MAC address F4:B7:E2:E5:C6:1A
SSID: DVW326.E5C61A-2.4G
Notes:
If the subscriber changes the SSID, the device does not revert to this
default SSID when the device is reset, except when a factory reset is performed
through the Web UI. The Wi-Fi MAC address can be found at the top of the
Wireless Primary Network screen. Refer to
Using the Primary Network Option on
page 70
.
When prompted, enter the network key, also called the WPA pre-shared key. This
is a unique key for each device. The pre-shared key for the DVW326 is the 13
characters of the modem’s serial number and can be found on the Wireless
Primary Network screen. Refer to
Using the Primary Network Option on page 77
.
The serial number can also be found on the device label. Refer to
Understanding
the Device Label on page 10
.
Page 20 / 119
Ubee Interactive
Troubleshooting the Installation
Ubee DVW326 Advanced Wireless Voice Gateway Subscriber User Guide
•
March 2014
16
Example pre-shared key: C4A3V11000043
If using WPS, enter the WPS personal identification number (PIN). The WPS PIN
is a randomly-generated number found on the Wireless Primary Network screen.
Refer to
Using the Primary Network Option on page 77
. The WPS PIN can also be
found on the device label. Refer to
Understanding the Device Label on page 10
.
WPA-WPA2 TKIP+AES
is the default encryption method.
3. Confirm connectivity by opening a Web browser and going to any Web site
(for
example,
) or access the Web interface for the DVW326.
Note
The Web interface allows you to customize the configurations and capabilities for the
device. For a full explanation of all Web interface functions, refer to
Using the Web
User Interface on page 18
.
If you have wireless issues or questions, refer to
Deploying and Troubleshooting the
Wireless Network on page 83
.
2.2.3
Connecting a Telephone Line
You can connect up to two telephone lines to the DVW326 to use the telephone (voice)
features.
Voice service must be enabled by the service provider (Cox Communications). Voice
service requires additional steps for the service provider including canceling the previous
telephone provider service, porting the telephone number, and other tasks to minimize
downtime during the transition.
Steps
To connect a telephone line:
1.
Connect an analog telephone to the TEL 1 or TEL 2 jack on the back panel of the
DVW326 using the supplied RJ-11 telephone cable.
2. Pick up the telephone line and listen for a dial tone.
3. Make a phone call and/or have someone call you to verify a successful connection.
2.3
Troubleshooting the Installation
Use the following tips to troubleshoot the installation.
None of the LEDs are on when I power on the DVW326.
Check the connection between the power outlet and the power cord. Verify the
power outlet is energized and the power cord is connected to the power outlet.
Check the connection between the power cord and the DVW326. Power off the
device and wait for 5 seconds and power it on again. If the problem still exists,
there may be a hardware problem.

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