Ubee Interactive

Troubleshooting the Installation

Ubee DDW366 Dual-Band Concurrent Advanced Wireless Gateway Subscriber User Guide

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September 2014

17



If you are using a cable splitter, remove the splitter and connect the cable modem

directly to the cable wall outlet. Wait for the cable modem to re-establish

communications with the cable service provider.



Try a different cable. The Ethernet cable may be damaged.



If none of these suggestions work, contact your service provider’s tier II support for

further assistance.

Ubee DDW366 Dual-Band Concurrent Advanced Wireless Gateway Subscriber User Guide

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September 2014

18

3

Using the Web User Interface

The Web user interface (UI) for the DDW366 is easy to use and allows you to view and

configure settings for your wireless gateway device. You can validate the installation by

accessing the Web user interface on the device.

Topics

See the following topics:



Accessing the Web User Interface Locally on page 18

3.1

Accessing the Web User Interface Locally

Access the Web user interface for the DDW366 from a Web browser, such as Internet

Explorer on a Windows computer.

Default values are shown in the steps below.

Steps

To access the Web user interface:

1.

Launch an Internet browser, such as Internet Explorer, from your computer.

2. Enter the following IP address in the address bar of the browser window and press the

Enter key.

3. Enter the username and password in the authentication dialog box.



Standard User Web Interface Login

:

Username:

user

Password:

user

4. Click

OK

. The Status>Software screen (shown below) displays software information

about the DDW366. After initially logging in to the device, you will be prompted to

change your password for security reasons. Refer to

Changing the User Password on

Ubee Interactive

Accessing the Web User Interface Locally

Ubee DDW366 Dual-Band Concurrent Advanced Wireless Gateway Subscriber User Guide

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September 2014

19

page 19

for detailed instructions on changing your password.

Note:

Refer to

Using the Software Option on page 21

for detailed field descriptions of

the Status>Software screen.

3.1.1

Changing the User Password

After successfully logging in to the DDW366 for the first time, the following pop-up window

will appear, prompting you to change your password for security purposes. Click

OK

.

The Status>Account screen will appear and allow you to enter a new password and then

confirm the new password. Click

Apply

.

Ubee Interactive

Accessing the Web User Interface Locally

Ubee DDW366 Dual-Band Concurrent Advanced Wireless Gateway Subscriber User Guide

•

September 2014

20

You will be returned to the login screen again. Enter the username (user) and the new

password. Click

OK

.

The Status>Account screen will appear again and will indicate that the password change

has been accepted.

Ubee DDW366 Dual-Band Concurrent Advanced Wireless Gateway Subscriber User Guide

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September 2014

21

4

Understanding the Status Menu

The

Status

menu

of the Web user interface allows you to access information about the

DDW366, such as software version, and connection (downstream and upstream) status. It

also allows you to change the username and password, perform diagnostic tests, and

reset user defaults.

Topics

See the following topics:



Using the Software Option on page 21



Using the Connection Option on page 22



Using the Account Option on page 25



Using the Diagnostics Option on page 25



Using the User Default Option on page 28

Steps

To access status options:

1.

Access the Web user interface. Refer to

Accessing the Web User Interface Locally on

page 16

.

2. Click

Status

from the main menu.

4.1

Using the Software Option

The

Software

option displays the device’s internal software and hardware configuration.

Steps

To view software information:

1.

Click

Status

from the main menu.

2. The

Software

screen is displayed. Field descriptions are listed below the screen

example.