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Ubee Interactive
Understanding Safety and Regulatory Information
Ubee DDW366 Dual-Band Concurrent Advanced Wireless Gateway Subscriber User Guide
September 2014
2
Follow basic safety precautions to reduce the risk of fire, electrical shock, and
injury. To prevent fire or shock hazard, do not expose the unit to rain and
moisture or install this product near water. Never spill any form of liquid on or
into this product. Do not use liquid cleaners or aerosol cleaners on or close to
this product. Clean with a soft dry cloth.
Do not insert sharp objects into the product’s module openings or empty slots.
Doing so can accidentally damage its parts and/or cause electric shock.
Electrostatic discharge (ESD) can permanently damage semiconductor
devices. Always follow ESD-prevention guidelines for equipment handling and
storage.
Use only the power cable supplied with the device. Do not attach the power
supply cable to building surfaces or floorings.
Rest the power cable freely without any obstacles. Do not place heavy items on top of
the power cable. Do not abuse, step, or walk on the cable.
Do not place heavy objects on top of the device. Do not place the device on an
unstable stand or table; the device can fall and become damaged.
To prevent overheating the device, do not block the slots and openings in the module
housing that provide ventilation. Do not expose this device to direct sunlight. Do not
place hot devices close to this device; it may degrade it or cause damage.
1.1.2
Understanding Eco-Environmental Statements
The following eco-environmental statements apply to the DDW366.
Packaging Collection and Recovery Requirements:
Countries, states, localities, or other jurisdictions may require that systems be established
for the return and/or collection of packaging waste from the consumer, or other end user,
or from the waste stream. Additionally, reuse, recovery, and/or recycling targets for the
return and/or collection of the packaging waste can be established. For more information
regarding collection and recovery of packaging and packaging waste within specific
jurisdictions, contact Ubee Interactive at www.ubeeinteractive.com.
1.1.3
Understanding Regulatory Statements
The following regulatory statements apply to the DDW366.
Industry North America Statement:
This device complies with RSS-210 of the Industry North America Rules. Operation is
subject to the following two conditions:
(1) This device may not cause harmful interference.
(2) This device must accept any interference received, including interference that may
cause undesired operation.
Page 7 / 108
Ubee Interactive
Understanding Connections and Applications
Ubee DDW366 Dual-Band Concurrent Advanced Wireless Gateway Subscriber User Guide
September 2014
3
Radiation Exposure Statement:
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled
environment. This equipment should be installed and operated with a minimum distance
of 20cm between the radiator & your body. This device has been designed to operate with
an antenna having a maximum gain of 2 dBi. This device must not be co-located with or
operating in conjunction with any other antenna or transmitter.
1.2
Understanding Connections and Applications
The following diagram illustrates the general connection topology and applications of the
DDW366.
1.3
Requesting Support
Subscribers must contact their service provider (Cox Communications) for direct support.
Device documentation support may be available at:
1.4
Checking Device Package Components
The package for the DDW366 contains the following items:
Item
Description
1 - RJ45 Cable (Ethernet)
Length ~ 6.0 ft RoHS & UL compliant
Sample image, actual appearance subject to change.
Page 8 / 108
Ubee Interactive
Checking Device Package Components
Ubee DDW366 Dual-Band Concurrent Advanced Wireless Gateway Subscriber User Guide
September 2014
4
1 - Power Cable
Input: 90-120VAC, 50-60Hz, 0.9A Max.
CE and UL Certified
Sample image, actual appearance subject to change.
Item
Description
Page 9 / 108
Ubee Interactive
Understanding the Device Panels, Connections and LEDs
Ubee DDW366 Dual-Band Concurrent Advanced Wireless Gateway Subscriber User Guide
September 2014
5
1.5
Understanding the Device Panels, Connections and LEDs
1.5.1
Understanding the Device Front and Rear Panels
The following images represent the device front and rear panels. Connection descriptions
are provided in section 1.5.2., and LED descriptions are provided in section 1.5.3.
Front Panel
Rear Panel
Page 10 / 108
Ubee Interactive
Understanding the Device Panels, Connections and LEDs
Ubee DDW366 Dual-Band Concurrent Advanced Wireless Gateway Subscriber User Guide
September 2014
6
1.5.2
Understanding the Device Connections
The following table describes the connections on the device.
1.5.3
Understanding LED Behavior
The following tables summarize the behavior of the LEDs on both the front and rear
panels of the DDW366.
Item
Description
USB
Connects to USB devices such as flash drives, hard disk drives,
and printers.
ETH1
ETH2
ETH3
ETH4
Connects to Ethernet devices such as computers, gaming consoles,
and/or routers/hubs using an RJ45 cable. Each ETH port on the
back panel of the device has an LED to indicate its status when an
Ethernet device is connected.
RESET
Restores the settings of the device including wireless and custom
gateway settings. Use a pointed object to push down the reset
button for less than 5 seconds to just reset the device. To factory
reset the device, push down the reset button for more than 5
seconds.
CABLE
Connects to the cable outlet (with the cable provided by your
service provider), or a cable splitter connected to the cable outlet.
POWER
Connects the cable to the device. Use only the power cable
provided with the DDW366.
WPS
Located on top of the cable modem, this button is used for the WiFi
Protected Setup (WPS) method to connect a PIN-protected WiFi
device to the cable modem. Refer to
Understanding the Wireless
Menu on page 74
for more information.
FRONT PANEL
LED
Color
Description
POWER
Blue
On
– Internal power-on completed successfully.
Flashes
– Power-on failed. Note that the LED blinks briefly immediately after powering on the
device.
DS/US
(downstream/
upstream)
Blue
Flashes
– Once every second while scanning DS. Once locked on DS, flashes twice every
second while registering the US.
On
– Locked to US and DS channels and registered OK.
Flashes
– When a firmware upgrade is in progress, and POWER LED and ONLINE LEDs are
ON solid.
ONLINE
Blue
Flashes
– Obtaining an IP address and configuration file.
On
– Configuration completed successfully.

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