Ubee DDW365 Advanced Wireless Gateway Subscriber User Guide

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2

Installing the DDW365

Use the information in this chapter to set up and connect the DDW365, connect additional

devices, and troubleshoot the installation.

Topics

See the following topics:



Setting Up and Connecting the DDW365 on page 12



Connecting Devices to the Network on page 13



Troubleshooting the Installation on page 15

2.1

Setting Up and Connecting the DDW365

Use the following instructions to set up and connect the DDW365. When the device is set

up and connected, refer to

Accessing the Web User Interface Locally on page 15

to

configure the device.

Important

: Subscribers must contact their service provider (Cox Communications) to

enable Internet access and wireless networking.

Typically, the service provider initially configures and connects the device. The installation

steps are provided below if you wish to confirm the setup, or add devices to your network.

Refer to

Connecting Devices to the Network on page 13

.

Steps

To set up the device:

1.

Remove the contents from the device packaging.

2. Place the DDW365 in a central location, convenient for connecting to other devices,

such as PCs or gaming consoles. Do not situate the wireless gateway on the floor.



Ensure the DDW365 is installed upright in a standing position (as indicated on the

label on the back panel of the device). Positioning your gateway horizontally or on

its side affects the wireless performance dramatically, as the internal antennas

won’t be able to propagate the wireless signal as designed. If not wall-mounting

the device, ensure the base stand at the bottom of the device is rotated to facilitate

balance.



Place the DDW365 and wireless clients in open areas far away from metal objects,

transformers, heavy-duty motors, microwave ovens, refrigerators, fluorescent

lights, and other manufacturing equipment. These items can impact wireless

signals. A wireless signal can become weaker after it has passed through metal,

concrete, brick, walls, or floors.



Place the device in a location that has an operating temperature of 0˚ C to

40˚ C (32˚ F to 104˚ F). Refer to

Understanding Safety and Regulatory Information

on page 1

for more safety information.

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3.

Power on your PC. The PC must have an Ethernet network adapter or Ethernet port

and an Internet browser installed, such as Internet Explorer. The following browsers

are supported:



For Windows 2000, XP, Vista, Windows 8, Windows 7, Google Chrome, Firefox

1.07 and higher, Internet Explorer v7 and above.



For MAC OS X, 10.2, and higher, Firefox 1.07 and higher, Safari 1.x and higher.

4. Connect the power cable included in the product package to the back of the DDW365

and plug the other end into a power outlet.

5.

Connect the network cable included in the product package to your computer’s

Ethernet port. Connect the other end to the ETH1, ETH2, ETH3, or ETH4 port on the

DDW365.

6.

Connect a coaxial cable from the

CABLE

connector on the back of the device to the

cable wall outlet, or to a cable splitter connected to the wall outlet.

7. Validate the network connection using the device LEDs to confirm operations.



The WiFi LED must be flashing or solidly lit.



The PWR, DS/US, and ONLINE LEDs are solidly lit.

Refer to

Understanding LED Behavior on page 5

for more information.

2.2 Connecting Devices to the Network

Use the instructions below to connect network devices and validate device functionality.

Topics

See the following topics:



Connecting an Ethernet Device on page 13



Connecting a Wireless Device on page 14

2.2.1

Connecting an Ethernet Device

You can connect up to three additional Ethernet devices to the DDW365.

Steps

To connect another Ethernet device to the network:

1.

Connect the Ethernet cable from the Ethernet device (for example, a PC or gaming

console) to an open Ethernet port on the back of the DDW365.

2.

Use the device LEDs to confirm operations. Refer to

Understanding LED Behavior on

page 5

for more information.

3.

Open a Web browser and go to any Web site to validate network/Internet connectivity

(for example,

).

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4.

If the connected device is a gaming console, perform any online task supported by the

console (for example, log into the gaming server, play an online game, download

content).

Note

Refer to

Troubleshooting the Installation on page 15

for troubleshooting information.

2.2.2

Connecting a Wireless Device

Use the following steps to connect a wireless device to the cable modem (for example, a

laptop computer).

Default values are shown in the steps below.

Steps

To connect a wireless device to the DDW365:

1.

Access the wireless networking feature on your wireless device.



Windows Users: Double-click the Wireless Network Connection icon in the system

tray (lower-right side of the Windows desktop). Click

View Wireless Networks

.



Mac Users: Click on the wireless icon (Airport) on the right side of the top menu

bar. All available wireless networks will appear in the drop-down menu.

2. The DDW365 is shipped with a default SSID. The SSID is the name of the wireless

network broadcast from the device so that wireless clients can connect to it.



Double-click your

SSID

in the wireless networks window. The default SSID is

“DDW365” plus a period, plus the last 6 characters of the Wi-Fi MAC address plus

“-2.4G.”



Example for modem with WiFi MAC address 08:3e:8e:44:28:13

SSID: DDW365.442813-2.4G



Notes:

If the subscriber changes the SSID, the device does not revert to this

default SSID when the device is power reset. It will default to this SSID when a

factory reset is performed through the Web UI or when the device Reset button

is pressed and held for more than 12 seconds. The Wi-Fi MAC address can be

found at the top of the Wireless Primary Network screen. Refer to

Using the

Primary Network Option on page 70

.



When prompted, enter the network key, also called the WPA pre-shared key. This

is a unique key for each device. The pre-shared key for the DDW365 is the 13

characters of the modem’s serial number and can be found on the Wireless

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Primary Network screen. Refer to

Using the Primary Network Option on page 76

.

The serial number can also be found on the device label. Refer to

Understanding

the Device Label on page 10

.

Example pre-shared key: B7Y3R11000049



If using WPS, enter the WPS personal identification number (PIN). The WPS PIN

is a randomly-generated number found on the Wireless Primary Network screen.

Refer to

Using the Primary Network Option on page 76

. The WPS PIN can also be

found on the device label. Refer to

Understanding the Device Label on page 10

.



WPA-WPA2 TKIP+AES

is the default encryption method.

3. Confirm connectivity by opening a Web browser and going to any Web site

(for

example,

) or access the Web interface for the DDW365.

Note

The Web interface allows you to customize the configurations and capabilities for the

device. For a full explanation of all Web interface functions, refer to

Using the Web

User Interface on page 15

.

If you have wireless issues or questions, refer to

Deploying and Troubleshooting the

Wireless Network on page 92

.

2.3

Troubleshooting the Installation

Use the following tips to troubleshoot the installation.



None of the LEDs are on when I power on the DDW365.



Check the connection between the power outlet and the power cord. Verify the

power outlet is energized and the power cord is connected to the power outlet.



Check the connection between the power cord and the cable modem. Power off

the cable modem and wait for 5 seconds and power on the modem again. If the

problem still exists, there may be a hardware problem.



The ETH1, ETH2, ETH3, or ETH4 LEDs on the back of the modem are not lit

where Ethernet cables are connected.



Restart the computer so that it can re-establish a connection with the cable

modem.



Check for a resource conflict (Windows users only):

1.

Right-click

My Computer

on your desktop and choose

Properties

.

2.

Choose the

Device Manager

tab and look for a yellow exclamation point or red

X

over the

network interface card (NIC) in the Network Adapters field. If you see either one, you may

have an interrupt request (IRQ) conflict. Refer to the manufacturer’s documentation or ask

your service provider for further assistance.



Verify that TCP/IP is the default protocol for your network interface card.



Power cycle the cable modem by removing the power cord from the electrical

outlet and plugging it back in. Wait for the cable modem to re-establish

communications with your cable service provider.



Check General Connectivity Issues:

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Ubee DDW365 Advanced Wireless Gateway Subscriber User Guide

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

If your PC is connected to a hub or gateway, connect the PC directly into an

Ethernet port on the cable modem.



If you are using a cable splitter, remove the splitter and connect the cable modem

directly to the cable wall outlet. Wait for the cable modem to re-establish

communications with the cable service provider.



Try a different cable. The Ethernet cable may be damaged.



If none of these suggestions work, contact your service provider’s tier II support for

further assistance.