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87
Appendix A
Troubleshooting
This Appendix covers the most likely problems and their solutions.
Overview
This chapter covers some common problems that may be encountered while using the TW100-
BRF114U and some possible solutions to them. If you follow the suggested steps and the
TW100-BRF114U still does not function properly, contact your dealer for further advice.
General Problems
Problem 1:
Can't connect to the
TW100-BRF114U
to configure it.
Solution 1:
Check the following:
•
The Broadband Router is properly installed, LAN connections are OK,
and it is powered ON.
•
Ensure that your PC and the TW100-BRF114U are on the same net-
work segment. (If you don't have a router, this must be the case.)
•
If your PC is set to "Obtain an IP Address automatically" (DHCP
client), restart it.
•
If your PC uses a Fixed (Static) IP address, ensure that it is using an IP
Address within the range 192.168.0.2 to 192.168.0.254 and thus com-
patible with the TW100-BRF114U's default IP Address of 192.168.0.1.
Also, the Network Mask should be set to 255.255.255.0 to match the
Broadband Router.
In Windows, you can check these settings by using
Control Panel-
Network
to check the
Properties
for the TCP/IP protocol.
Internet Access
Problem 1:
When I enter a URL or IP address I get a time out error.
Solution 1:
A number of things could be causing this. Try the following troubleshooting
steps.
•
Check if other PCs work. If they do, ensure that your PCs IP settings
are correct. If using a Fixed (Static) IP Address, check the Network
Mask, Default gateway and DNS as well as the IP Address.
•
If the PCs are configured correctly, but still not working, check the
TW100-BRF114U. Ensure that it is connected and ON. Connect to it
and check its settings. (If you can't connect to it, check the LAN and
power connections.)
•
If the TW100-BRF114U is configured correctly, check your Internet
connection (DSL/Cable modem etc) to see that it is working correctly.
Problem 2:
Some applications do not run properly when using the TW100-
BRF114U.
A
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Broadband Router User Guide
88
Solution 2:
The TW100-BRF114U processes the data passing through it, so it is not
transparent.
Use the
Special Applications
feature to allow the use of Internet applications
which do not function correctly.
If this does solve the problem you can use the
DMZ
function. This should
work with almost every application, but:
•
It is a security risk, since the firewall is disabled.
•
Only one (1) PC can use this feature.
Printing
Problem 1:
When I tried to install the Printing software for Peer-to-Peer printing,
I received an error message and the installation was aborted.
.
Solution 1:
This may be caused by an existing installation of the printer port software.
Before attempting another installation:
•
Remove the existing installation
•
Restart your PC
To remove an existing printer port installation
:
1.
Open
Start - Settings - Control Panel - Add/Remove Programs
2.
Look for an entry with a name like "Shared Port", "Shared Printer
Port", "Print Server Driver" or "Print Server Port".
3.
Select this item, click "Add/Remove", and confirm the deletion.
Problem 2:
I am using Windows 95, and the Printing software installed and ran,
but when I selected a port on a Broadband Router and clicked "Add",
the printer was not installed.
Solution 2:
Try installing the printer using the standard Windows tools, as follows:
1.
Start the
Add Printer
Wizard.
2.
Select
Network Printer
when prompted "How is the printer attached to
your Computer?", and click Next.
3.
When prompted for the Network Path or Queue, enter a dummy value
such as \\123, as shown below. (Do NOT select
Yes
for "Do you print
for MS-DOS programs?")
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Appendix A - Troubleshooting
89
4.
The printer wizard will display a message stating that “The Network
Printer is off-line”. This is OK. Continue the Add Printer Wizard until
finished.
5.
When finished, go to
Control Panel-Printers
. The printer icon will be
grayed out indicating the printer is not ready.
6.
Right-click the Printer, and select
Properties
. Then select the
Details
tab, as shown below.
7.
Click the
Add Port
button. On the resulting screen, select
Other
, then
Shared Port
, as the port to add, as shown below.
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90
8.
Click OK to see the
Print Port Configuration
screen, as shown below.
9.
Click the
Browse Device
button, select the desired TW100-BRF114U,
and click OK.
10.
Click OK to return to the Printers folders, and right-click on the
Printer. Ensure that the
Work off-line
option is NOT checked.
The Printer should no longer be grayed out, and is ready for use.
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91
Appendix B
Specifications
Multi-Function TW100-BRF114U
Model
Broadband Router TW100-BRF114U
Dimensions
140mm(W) * 99mm(D) * 27mm(H)
Operating Temperature
0
°
C to 40
°
C
Storage Temperature
-10
°
C to 70
°
C
Network Protocol:
TCP/IP
Network Interface:
5 Ethernet:
4 * 10/100BaseT (RJ45) LAN connection
1 * 10/100BaseT (RJ45) for WAN
LEDs
12
Printer Port
1 * USB 1.1
Power Adapter
12 V DC External
B
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