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TRENDnet User’s Guide
TEW-812DRU
61
Q: I am not sure what type of Internet Account Type I have for my Cable/DSL
connection. How do I find out?
Answer:
Contact your Internet Service Provider (ISP) for the correct information.
Q: The Wizard does not appear when I access the router. What should I do?
Answer:
1. Click on Wizard on the left hand side.
2. Near the top of the browser, “Pop-up blocked” message may appear. Right click on
the message and select Always Allow Pop-ups from This Site.
3. Disable your browser's pop up blocker.
Q: I went through the Wizard, but I cannot get onto the Internet. What should I do?
Answer:
1. Verify that you can get onto the Internet with a direct connection into your modem
(meaning plug your computer directly to the modem and verify that your single
computer (without the help of the router) can access the Internet).
2. Power cycle your modem and router. Unplug the power to the modem and router.
Wait 30 seconds, and then reconnect the power to the modem. Wait for the modem to
fully boot up, and then reconnect the power to the router.
3. Contact your ISP and verify all the information that you have in regards to your
Internet connection settings is correct.
Q: I cannot connect wirelessly to the router. What should I do?
Answer:
1. Double check that the WLAN light on the router is lit.
2. Power cycle the router. Unplug the power to the router. Wait 15 seconds, then plug
the power back in to the router.
3. Contact the manufacturer of your wireless network adapter and make sure the
wireless network adapter is configured with the proper SSID. The preset SSID is
TRENDnet(
model_number)
.
4. To verify whether or not wireless is enabled, login to the router management page,
click on
Wireless
.
5. Please see “
Steps to improve wireless connectivity
” on page 22 if you continue to
have wireless connectivity problems.
Appendix
How to find your IP address?
Note:
Please note that although the following procedures provided to follow for your
operating system on configuring your network settings can be used as general
guidelines, however, it is strongly recommended that you consult your computer or
operating system manufacturer directly for assistance on the proper procedure for
configuring network settings.
Command Prompt Method
Windows 2000/XP/Vista/7
1. On your keyboard, press
Windows Logo+R
keys simultaneously to bring up the Run
dialog box.
2. In the dialog box, type
cmd
to bring up the command prompt.
3. In the command prompt, type
ipconfig /all
to display your IP address settings.
MAC OS X
1. Navigate to your
Applications
folder and open
Utilities
.
2. Double-click on
Terminal
to launch the command prompt.
3. In the command prompt, type
ipconfig getifaddr
<en0 or en1>
to display the wired
or wireless IP address settings
.
Note: en0
is typically the wired Ethernet and
en1
is typically the wireless Airport
interface.
Graphical Method
MAC OS 10.6/10.5
1. From the Apple menu, select
System Preferences
.
2. In System Preferences, from the
View
menu, select
Network
.
3. In the Network preference window, click a network port (e.g., Ethernet, AirPort,
modem). If you are connected, you'll see your IP address settings under "Status:"
MAC OS 10.4
1. From the Apple menu, select
Location
, and then
Network Preferences
.
2. In the Network Preference window, next to "Show:", select
Network Status
. You'll see
your network status and your IP address settings displayed.