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English
14
4.
Click
Disconnect
to disconnect
from the storage device.
2.
Click
Connect
.
3.
Select
Open folder to view files
and then click
OK
.
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15
Troubleshooting
Q1:
A1:
I typed http://192.168.10.1 in my Internet Browser's Address Bar, but an error
message says “The page cannot be displayed.” How can I get into the TEW-
634GRU's web configuration page?
First, check your hardware settings again by following the instructions in
Section 2.
Second, make sure the LAN and WLAN lights are lit.
Third, make sure
your TCP/IP settings are set to
Obtain an IP address automatically
(see the
steps below).
1.
Go into the
Control Panel
, click
Network and
Internet
, click
Network and Sharing Center
,
click
Manage Network Connections
and then
right-click the
Local Area Connection
icon and
then click
Properties
.
1.
Go into the
Control Panel
, double-click the
Network Connections
icon and then right-click
the
Local Area Connection
icon and then click
Properties
.
2.
Click
Internet Protocol Version
4(TCP/IPv4)
and then click
Properties.
Then
click on
Obtain an IP address
automatically.
2.
Click
Internet Protocol (TCP/IP)
and
then click
Properties.
Then
click on
Obtain an IP address automatically.
Windows Vista
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16
Fourth, press on the factory reset button for 15 seconds.
I am not sure what type of Internet Account Type I have for my Cable/DSL
connection. How do I find out?
Contact your Internet Service Provider's (ISP) support service for the correct
information.
The Wizard does not appear.
What should I do?
First, click on Wizard on the left hand side.
Second, near the top of the
browser, “Pop-up blocked” message appear.
Right click on the message and
select Always Allow Pop-ups from This Site.
The next time to login to the TEW-
634GRU, this window will appear. Third, disable your browser's pop up blocker.
I went through the Wizard, but I can not get onto the Internet.
What should I
do?
First, verify that you can get onto the Internet with a direct connection into your
modem.
Second, contact your ISP and verify all the information that you have in
regards to your Internet connection settings is correct.
Third, power cycle your
modem and router.
Unplug the power to the modem and router.
Wait 30
seconds, and then reconnect the power to the modem.
Wait for the modem to fully
boot up, and then reconnect the power to the router.
I can not make a wireless connection to the Router.
What should I do?
First, make sure that the antennas are connected to the TEW-634GRU.
Second, double check that the WLAN light on the Router is lit.
Third, login to your
router. Enter http://192.168.10.1 into the address bar of your router.
The default
user name and password is admin.
Click
Wireless
and then click
Basic
.
Make
sure Enabled is selected for Wireless and then click
Apply
. Fourth, power cycle
the TEW-634GRU.
Unplug the power to the TEW-634GRU.
Wait 15 seconds,
then plug the power back in to the TEW-634GRU.
Fivth, contact the manufacturer
of your wireless network adapter and make sure the wireless network adapter is
configured with the proper SSID.
The preset SSID is TRENDnet634.
Q2:
A2:
Q3:
A3:
Q4:
A4:
Q5:
A5:
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Q6:
A6:
Q7:
A7:
Q8:
A8:
Q9:
A9:
The TRENDnet USB Control Center does not detect the TEW-634GRU.
What
should I do?
First, double check your hardware connections; make sure that the TEW-
634GRU is powered ON and is properly connected.
Second, disable any
software firewall programs such as ZoneAlarm or Norton Internet Security.
If your
computer is running Windows XP or Vista, disable the built-in firewall.
Third, go
to
System -> Exit
in the USB Control Center to close the program.
Then double
click on the TRENDnet USB Control Center icon to open up the program.
Fifth,
power cycle the TEW-634GRU.
Unplug the power to the TEW-634GRU, wait 15
seconds, then plug the TEW-634GRU back in.
No window appears after I connect my computer to my storage device.
What
should I do?
On Windows 2000/XP, double click on
My Computer
.
A list of drives appears.
Double click on the drive for your storage device.
On Windows Vista, click the
windows icon on the bottom right hand corner and click
Computer
.
A list of drives
appears.
Double click on the drive for your storage device.
A connect device failed error message appears when I try to connect to my
USB storage device.
What should I do?
This message appears when another computer current has access to the
USB storage device.
Press
Request to Connect
in the USB Control Center utility
and wait for the other user to accept your request.
You may also get access to the
USB storage device by unplugging the power to the router and plugging the power
to the router back in.
In the USB Control Center utility, click
Connect
.
The error
message will no longer appear.
I cannot set my printer as an auto-connect printer.
What should I
do?
Verify that no other computer is using the printer.
In the utility, if there is a
computer name next to the printer name, another computer is using the printer.
Once the user has finished printing or scanning, you will be able to print or scan.
If you still encounter problems or have any questions regarding the
TEW-634GRU,
please contact TRENDnet's Technical Support Department.
17
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