To perform the firmware upgrade action, please go to the System section.
Firmware Upgrade:
Click the
Firmware Upgrade
button to load new firmware onto the AP. If the AP
is not experiencing difficulties, then there is no need to download a more recent firmware version,
unless that version has a new feature that you want to use.
Note: When you upgrade the AP’s firmware, you may lose its configuration settings, so make
sure you write down the AP’s settings before you upgrade its firmware.
To upgrade the AP’s firmware:
1. Download the firmware upgrade file from the internet.
2. Extract the firmware upgrade file.
3. Click the Firmware Upgrade button.
4. On the Firmware Upgrade screen, click the
Browse
button to find the firmware upgrade file.
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User’s Guide
22
5.
Double-click the firmware upgrade file.
6. Click the Upgrade button, and follow the on-screen instructions.
Note: Do not power off the AP or press the Reset button while the firmware is being upgraded.
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User’s Guide
23
5
. Troubleshooting
Basic Functions
My Wireless AP will not turn on. No LED’s light up.
Cause:
±
The power is not connected.
Resolution:
±
Connect the PoE adapter to your AP and plug it into the power outlet.
Note: Only use the PoE adapter provided with your AP. Using any other adapter may damage your AP.
LAN Connection Problems I can’t access my AP.
Cause:
±
The unit is not powered on.
±
There is not a network connection.
±
The computer you are using does not have a compatible IP Address.
Resolution:
±
Make sure your AP is powered on.
±
Make sure that your computer has a compatible IP Address. Be sure that the IP Address used on
your computer is set to the same subnet as the AP. For example, if the AP is set to 192.168.1.250,
change the IP address of your computer to 192.168.1.15 or another unique IP Address that
corresponds to the 192.168.1.X subnet.
Use the Reset button located on the rear of the AP to revert to the default
settings.
I can’t connect to other computers on my LAN.
Cause:
±
The IP Addresses of the computers are not set correctly.
±
Network cables are not connected properly.
±
Windows network settings are not set correctly.
Resolution:
±
Make sure that each computer has a unique IP Address. And the IP must be in the same subnet as
the AP.
±
Make sure that the Link LED is on. If it is not, try a different network cable.
±
Check each computer for correct network settings.
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24
Wireless Troubleshooting
I can’t access the Wireless AP from a wireless network card
Cause:
±
Out of range.
±
IP Address is not set correctly.
Resolution:
±
Make sure that the Mode, SSID, Channel and encryption settings are set the same on each
wireless adapter.
±
Make sure that your computer is within range and free from any strong electrical devices that may
cause interference.
±
Check your IP Address to make sure that it is compatible with the Wireless AP.
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Limited Warranty
TRENDware warrants its products against defects in material and workmanship, under normal use and service, for the following lengths of time from the
date of purchase.
Wireless Products – 3 Years Warranty
If a product does not operate as warranted above during the applicable warranty period, TRENDware shall, at its option and expense, repair the defective
product or part, deliver to customer an equivalent product or part to replace the defective item, or refund to customer the purchase price paid for the
defective product.
All products that are replaced will become the property of TRENDware.
Replacement products may be new or reconditioned.
TRENDware shall not be responsible for any software, firmware, information, or memory data of customer contained in, stored on, or integrated with any
products returned to TRENDware pursuant to any warranty.
There are no user serviceable parts inside the product.
Do not remove or attempt to service the product by any unauthorized service center.
This
warranty is voided if (i) the product has been modified or repaired by any unauthorized service center, (ii) the product was subject to accident, abuse, or
improper use (iii) the product was subject to conditions more severe than those specified in the manual.
Warranty service may be obtained by contacting TRENDware office within the applicable warranty period for a Return Material Authorization (RMA)
number, accompanied by a copy of the dated proof of the purchase.
Products returned to TRENDware must be pre-authorized by TRENDware with RMA
number marked on the outside of the package, and sent prepaid, insured and packaged appropriately for safe shipment.
WARRANTIES EXCLUSIVE
: IF THE TRENDWARE PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, THE CUSTOMER’S SOLE REMEDY
SHALL BE, AT TRENDWARE’S OPTION, REPAIR OR REPLACEMENT. THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND
ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR
OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. TRENDWARE NEITHER
ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE,
INSTALLATION MAINTENANCE OR USE OF TRENDWARE’S PRODUCTS.
TRENDWARE SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THAT THE ALLEGED DEFECT
IN THE PRODUCT DOES NOT EXIST OR WAS CAUSED BY CUSTOMER’S OR ANY THIRD PERSON’S MISUSE, NEGLECT, IMPROPER
INSTALLATION OR TESTING, UNAUTHORIZED ATTEMPTS TO REPAIR OR MODIFY, OR ANY OTHER CAUSE BEYOND THE RANGE OF THE
INTENDED USE, OR BY ACCIDENT, FIRE, LIGHTNING, OR OTHER HAZARD.
LIMITATION OF LIABILITY: TO THE FULL EXTENT ALLOWED BY LAW TRENDWARE ALSO EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY
LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL,
OR PUNITIVE DAMAGES OF ANY KIND, OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR DATE,
OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, USE, PERFORMANCE,
FAILURE, OR INTERRUPTION OF THE POSSIBILITY OF SUCH DAMAGES, AND LIMITS ITS LIABILITY TO REPAIR, REPLACEMENT, OR REFUND
OF THE PURCHASE PRICE PAID, AT TRENDWARE’S OPTION. THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF
ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE.
Governing Law
: This Limited Warranty shall be governed by the laws of the state of California.
Technical Support
You can find the most recent driver/firmware/software and user documentations on the
TRENDware website
.
TRENDware
provides
FREE technical support
for all customers for
the duration of the warranty period on this product.
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