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6. Troubleshooting
Based on Windows XP Operating System
This chapter provides solutions to problems that can occur during the installation
and operation of the TEW-310APB Wireless Access Point.
We cover various
aspects of the network setup, including the network adapters.
Please read the
following if you are having problems.
Note:
It is recommended that you use an Ethernet connection to
configure the TEW-310APB Access Point.
1.The computer used to configure the TEW-310APB cannot access the
Configuration menu.
•
Check that the
Ethernet LED
on the TEW-310APB is
ON
.
If the
LED
is not
ON
, check that the cable for the Ethernet connection is
securely inserted.
•
Check that the Ethernet Adapter is working properly.
Please
Check
that the drivers for the network adapters are installed properly
•
Check that the
IP Address
is in the same range and subnet as the
TEW-310APB.
Please see
Checking the IP Address
in Windows
XP
in the
Networking Basics
section of this manual.
The IP Address of the TEW-310APB is 192.168.1.1.
All the computers on the
network must have a unique IP Address in the same range, e.g., 192.168.1.x.
Any
computers that have identical IP Addresses will not be visible on the network.
They
must all have the same subnet mask, e.g., 255.255.255.0
•
Do a
Ping test
to make sure that the TEW-310APB is responding.
Go to
Start
>
Run
>Type
Command
>Type
ping 192.168.1.1.
A
successful ping will show four replies.
Note:
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Fig. 6.1
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2. The wireless client cannot access the Internet in the
Infrastructure mode.
•
Make sure the wireless client is associated and joined with the correct
Access Point.
To check this connection:
Right-click
on the
Local
Area Connection icon
in the taskbar> select
View Available Wireless
Networks
.
The
Connect to Wireless Network
screen will appear.
Please make sure you have selected the correct available network, as
shown in the illustrations below.
You could also check the associated Access Point by using your
Wireless Adapter's Utility program.
•
Check that the
IP Address
assigned to the wireless adapter is within
the same
IP Address range
as the access point and gateway.
Since
the TEW-310APB has an IP Address of 192.168.1.1, wireless
adapters must have an IP Address in the same range, e.g.,
192.168.1.x.
Each device must have a unique IP Address; no two
devices may have the same IP Address. The subnet mask must be the
same for all the computers on the network.)
To check the
IP Address
assigned to the wireless adapter,
double-click
on the
Local Area
Connection icon
in the taskbar > select the
Support tab
and the
IP
Address
will be displayed.
(Please refer to
Checking the IP Address
in the
Networking Basics
section of this manual.)
•
If it is necessary to assign a
Static IP Address
to the wireless adapter,
please refer to the appropriate section in
Networking Basics
.
If you are
entering a
DNS Server address
you must also enter the
Default
Gateway Address.
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•
Go to
Start
•
Right-click on
My Computer
•
Click
Properties
(If the “My computer” icon is
on your desktop, you can
simply right click on it and
click on “Properties”)
•
Select the
Hardware Tab
•
Click
Device Manager
3. Check that the drivers for the network adapters are installed properly.
You may be using different network adapters than those illustrated here,
but this procedure will remain the same, regardless of the type of network
adapters you are using.
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Fig. 6.3
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•
Double-click
on
Network
Adapters
•
Right-click
on
22M Wireless
Cardbus Adapter
•
Select
Properties
to check
that the drivers are installed
properly.
•
Look
under
Device Status
and check that the device is
working properly.
•
Click
OK
to close this
window.
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Fig. 6.5
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4. Resetting the TEW-310APB to Factory Default Settings
After you have tried other methods for troubleshooting your network, you
may choose to
Reset
the TEW-310APB to the factory default settings.
Remember that TRENDnet wireless products network together, out of the
box, at the factory default settings.
To hard-reset the TRENDnet TEW-310APB to Factory Default Settings,
please do the following:
•
Locate the
Reset
button on the back of the TEW-310APB (next to the
Ethernet port).
•
Use a paper clip to press the
Reset
button.
•
Hold for about 5 seconds and then release
•
After the TEW-310APB reboots (this may take a minute) it will be
reset to the factory
Default
settings.
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