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Page 121 / 123 Scroll up to view Page 116 - 120
TD-W9980
N600 Wireless Dual Band Gigabit VDSL2 Modem Router User Guide
111
Select
Obtain an IP address automatically
and
Obtain DNS server address automatically
.
Then click
OK
.
For Windows 8
Move your mouse to the lower right corner and you will see
Search
icon
in the
Popups. Go
to “
->
Apps
”. Type
Control Panel
in the search box and press
Enter
, then you will go to
Control Panel
.
Click “
View network status and tasks
>
Change adapter settings
”.
Right-click “
Ethernet
” and then select
Properties
.
Double-click
Internet Protocol Version 4 (TCP/IPv4)
. Select
Obtain an IP address
automatically
, choose
Obtain DNS server address automatically
and then click
OK
.
2) Configure your IE browser
Open your IE browser, click
Tools
tab and you will see the
following screen.
Click
Internet Options
Click
OK
Select
Never dial a
connection
Page 122 / 123
TD-W9980
N600 Wireless Dual Band Gigabit VDSL2 Modem Router User Guide
112
Now, try to log on to the Web-based management page again after the above settings have been
configured. If you still cannot access the configuration page, please restore your modem router’s
factory default settings and reconfigure your modem router following the instructions in
3.2 Quick
Installation Guide.
Please feel free to contact our Technical Support if the problem still exists.
T4. What can I do if I cannot access the Internet?
1)
Check to see if all the connectors are connected well, including the telephone line, Ethernet
cables and power adapter.
2)
Check to see if you can log on to the Web-Management page of the modem router. If you can,
try the following steps. If you cannot, please set your computer referring to
T3
then try to see if
you can access the Internet. If the problem persists, please go to the next step.
3)
Consult your ISP and make sure all the VPI/VCI, Connection Type, account username and
password are correct. If there are any mistakes, please correct the settings and try again.
4)
If you still cannot access the Internet, please restore your modem router to its factory default
settings and reconfigure your modem router by following the instructions in
3.2 Quick
Installation Guide.
5)
Please contact our Technical Support if the problem still exists.
Note:
For more details about Troubleshooting and Technical Support contact information, please log on
to our Technical Support Website:
Page 123 / 123
TD-W9980
N600 Wireless Dual Band Gigabit VDSL2 Modem Router User Guide
113
Appendix C: Technical Support
Technical Support
For more troubleshooting help, go to:
To download the latest Firmware, Driver, Utility and User Guide, go to:
For all other technical support, please contact us by using the following details:
Global
Tel: +86 755 2650 4400
Fee: Depending on rate of different carriers, IDD.
Service time: 24hrs, 7 days a week
USA/Canada
Toll Free: +1 866 225 8139
E-mail: [email protected](USA)
Service time: 24hrs, 7 days a week
Turkey
Tel: 0850 7244 488 (Turkish Service)
Fee: Depending on rate of different carriers.
Service time: 09:00 to 21:00, 7 days a week
Ukraine
Tel: 0800 505 508
Fee: Free for Landline; Mobile: Depending on
rate of different carriers
Service time: Monday to Friday, 10:00 to 22:00
Brazil
Toll Free: 0800 608 9799 (Portuguese Service)
Service time: Monday to Friday, 09:00 to 20:00;
Saturday, 09:00 to 15:00
Indonesia
Tel: (+62) 021 6386 1936
Fee: Depending on rate of different carriers.
Service time: Sunday to Friday, 09:00 to 12:00,
13:00 to 18:00 *Except public holidays
Australia/New Zealand
Tel: NZ 0800 87 5465 (Toll Free)
AU 1300 87 5465 (Depending on 1300 policy.)
E-mail: [email protected] (Australia)
[email protected] (New Zealand)
Service time: 24hrs, 7 days a week
Germany/Austria
Tel: +49 1805 875 465 (German Service)
+49 1805 TPLINK
+43 820 820 360
Fee: Landline from Germany: 0.14EUR/min.
Landline from Austria: 0.20EUR/min.
Service time: Monday to Friday, 09:00 to 12:30
and 13:30 to 18:00. GMT+1 or GMT+2 (DST in
Germany)
*Except bank holidays in Hesse
Singapore
Tel: +65 6284 0493
Fee: Depending on rate of different carriers.
Service time: 24hrs, 7 days a week
UK
Tel: +44 (0) 845 147 0017
Fee: Landline: 1p-10.5p/min, depending on the time
of day. Mobile: 15p-40p/min, depending on your
mobile network.
Service time: 24hrs, 7 days a week
Italy
Tel: +39 023 051 9020
Fee: Depending on rate of different carriers.
Service time: Monday to Friday, 09:00 to 13:00;
14:00 to 18:00
Malaysia
Toll Free: 1300 88 875 465
Service time: 24hrs, 7 days a week
Poland
Tel: +48 (0) 801 080 618
+48 223 606 363 (if calls from mobile phone)
Fee: Depending on rate of different carriers.
Service time: Monday to Friday, 09:00 to 17:00.
GMT+1 or GMT+2 (DST)
France
Tel: 0820 800 860 (French service)
Fee: 0.118 EUR/min from France
Service time: Monday to Friday, 09:00 to 18:00
*Except French Bank holidays
Switzerland
Tel: +41 (0) 848 800 998 (German Service)
Fee: 4-8 Rp/min, depending on rate of different
time.
Service time: Monday to Friday, 09:00 to 12:30 and
13:30 to 18:00. GMT+1 or GMT+2 (DST)
Russian Federation
Tel: 8 (499) 754 5560 (Moscow NO.)
8 (800) 250 5560 (Toll-free within RF)
Service time: From 09:00 to 21:00 (Moscow time)
*Except weekends and holidays in RF

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