1. Home
    2. /
  2. Manuals
    3. /
  3. Thomson
    4. /
  4. TG782T
    5. /
  5. 17
Page 81 / 90 Scroll up to view Page 76 - 80
E-DOC-CTC-20090619-0001 v1.0
75
9
Troubleshooting
9
Troubleshooting
Introduction
This chapter suggests solutions for problems you may encounter while installing, configuring or using your
Thomson Gateway.
If the suggestions do not resolve the problem, look at the support pages on
www.thomson
.net
or contact
your service provider.
Topics
This chapter describes the following topics:
Topic
Page
Setup Troubleshooting
76
General Thomson Gateway Troubleshooting
77
Voice over IP Troubleshooting
80
Reset to Factory Defaults
81
Page 82 / 90
E-DOC-CTC-20090619-0001 v1.0
76
9
Troubleshooting
9.1
Setup Troubleshooting
The Setup CD does not start automatically
If your computer runs:
±
Microsoft Windows:
1
Click the Windows
Start
button.
2
Click
Run
.
3
In the
Open
field, type the following path:
D:\Setup.exe
, where D stands for the drive letter of your
CD- or DVD-ROM drive.
±
Mac OS X:
1
On your desktop, double-click the CD icon.
2
Double-click
Menu
.
Your Thomson Gateway has not been found
If you see this error during setup, make sure that:
±
The Thomson Gateway is turned on and fully initialized.
±
Your computer has a valid IP address, that is any address but 0.0.0.0. For more information, consult the
help of your operating system.
±
No dedicated firewall device or router is placed between your computer and the Thomson Gateway.
±
No personal network security software (for example firewall software) is running on your computer.
±
Your computer is correctly connected to the Thomson Gateway.
Page 83 / 90
E-DOC-CTC-20090619-0001 v1.0
77
9
Troubleshooting
9.2
General Thomson Gateway Troubleshooting
None of the lights light up (Thomson Gateway does not work)
Make sure that:
±
The Thomson Gateway is plugged into a power socket outlet.
±
You are using the correct power supply for your Thomson Gateway device.
±
The Thomson Gateway is turned on via the push button or rocker switch on the back panel.
The Broadband LED does not light up
Make sure that:
±
The DSL cable is correctly connected. For more information, see
“1.2 Installing your Thomson Gateway”
.
±
The DSL service is enabled on your telephone line. For more information, contact your Internet Service
Provider.
The Internet LED does not light up
Make sure that your user name and password are correct.
Proceed as follows:
1
Browse to the
Thomson Gateway GUI
.
2
On the
Broadband
menu, click
Internet Services
.
3
Under
Internet
, click
View More
.
4
Check your user name
5
Re-enter your password.
6
Click
Connect
.
Thomson Gateway unreachable
If your Thomson Gateway cannot be reached, you might consider a hardware reset as described in
“9.6 Reset
to Factory Defaults” on page 81
.
Poor Thomson Gateway performance
Make sure that the Thomson Gateway is installed and configured as instructed in
“1 Installation” on page 3
or as instructed by the Service Provider.
The power requirements for your Thomson Gateway are clearly indicated on the identification
label of the Thomson Gateway. Only use the power adaptor supplied with your Thomson
Gateway.
Page 84 / 90
E-DOC-CTC-20090619-0001 v1.0
78
9
Troubleshooting
9.3
Wired Connection Troubleshooting
Ethernet LED does not light up
Make sure that:
±
The Ethernet cable is securely connected to the Ethernet port on your Thomson Gateway and your
computer.
±
You are using the correct cable type for your Ethernet equipment, that is UTP CAT5 with RJ-45
connectors.
Page 85 / 90
E-DOC-CTC-20090619-0001 v1.0
79
9
Troubleshooting
9.4
Wireless Connection Troubleshooting
No Wireless Connectivity
Try the following:
±
Change the wireless channel
.
±
Make sure that the wireless client is configured for the correct wireless settings (Network Name, security
settings).
±
Check the signal strength, indicated by the wireless client manager. If the signal is low, try repositioning
the Thomson Gateway or directing the Thomson Gateway’s antenna(s) for optimal performance.
±
Make sure that the wireless client adapter is enabled (message like “radio on”).
Poor Wireless Connectivity or Range
Try the following:
±
Change the wireless channel
.
±
Check the signal strength, indicated by the wireless client manager. If the signal is low, try to place the
Thomson Gateway or to direct the Thomson Gateway’s antenna(s) for optimal performance.
±
Use WPA(2)-PSK as encryption.
For more information, see
“3.3 Securing Your Wireless Connection” on page 27
.
Change the wireless channel
Proceed as follows:
1
Browse to the
Thomson Gateway GUI
.
2
On the left menu, click
Home Network
.
3
Under
Wireless
, click your access point.
4
The
Wireless Access Point
page appears.
5
In the
Navigation bar
, click
Configure
.
6
Under
Configuration
, select the channel of your choice in the
Channel Selection
list.
7
Click
Apply
.
Can not connect via WPS
If you are having trouble connecting your wireless client via WPS, try to configure it manually. For more
information, see
“3.2 Connecting Your Wireless Client without WPS” on page 26
.
Your access point will be listed in the following format: “WLAN:<Network Name> (<Actual
Speed>)”. For example,
WLAN: Thomson83C7C7 (54Mbps)
.

Rate

124.8 / 5 based on 304 votes.

Popular Thomson Models

Famous Router IPs
Famous Router Companies
Bookmark Our Site

Press Ctrl + D to add this site to your favorites!

Share
Top