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Page 96 / 104 Scroll up to view Page 91 - 95
Chapter 6
Troubleshooting
E-DOC-CTC-20050429-0099 v1.0
88
6.1
General SpeedTouch™ Troubleshooting
SpeedTouch™ does not
work
If none of the LEDs light up, make sure that:
±
The SpeedTouch™ is plugged into a power socket outlet.
±
You are using the correct power supply for your SpeedTouch™ device, that is
15V AC.
±
The power on the SpeedTouch™ is turned on via the push button on the back
panel.
SpeedTouch™
unreachable
In case your SpeedTouch™ is unreachable due to misconfiguration, you might
consider a hardware reset to factory defaults as described in
“6.3 Reset to Factory
Defaults” on page 93
.
Poor SpeedTouch™
performance
Make sure that the SpeedTouch™ is installed and configured as instructed in the
Installation and Setup Guide or as instructed by the Service Provider.
!
However, note that resetting the SpeedTouch™ to its factory settings will
revoke all the changes you made to the configuration.
Page 97 / 104
Chapter 6
Troubleshooting
E-DOC-CTC-20050429-0099 v1.0
89
6.1.1
Ethernet Troubleshooting
LAN LED does not light
up
Make sure that:
±
The LAN cable is securely connected to the 10/100Base-T port.
±
You are using the correct cable type for your Ethernet equipment, that is UTP
CAT5 with RJ-45 connectors.
Page 98 / 104
Chapter 6
Troubleshooting
E-DOC-CTC-20050429-0099 v1.0
90
6.1.2
Upgrade Troubleshooting
Introduction
While upgrading your SpeedTouch™ via the Upgrade Wizard on the Setup CD, you
might encounter one of following problems.
Upgrade via Setup CD
If the Upgrade Wizard in step
4
, as described in
“ Upgrade procedure” on page 85
,
does not find any SpeedTouch™ on the network, an error window will appear, stating
your SpeedTouch™ has not been found.
In this case check that:
±
The SpeedTouch™ is turned on and fully initialised.
±
Your PC is correctly connected to the SpeedTouch™.
±
Your PC has a valid IP address. To check this in MS Windows:
1
In the Windows task bar, click
Start
.
2
Select
Run...
3
Type
cmd
in the
Open
field.
4
Click
OK
. A black window will appear with a flashing cursor.
5
Type
ipconfig
and then press Enter.
6
Verify that your computer has a valid IP address, that is any address but
0.0.0.0.
±
No dedicated firewall device or router is placed between your PC and the
SpeedTouch™.
±
No personal firewall software is running on your PC.
To repeat the search for your SpeedTouch™, click
Back
or restart the wizard. As soon
as the wizard finds your SpeedTouch™, you can continue with the Upgrade Wizard.
Page 99 / 104
Chapter 6
Troubleshooting
E-DOC-CTC-20050429-0099 v1.0
91
6.2
UPnP™ on Windows XP Systems
SpeedTouch™ not
detected by UPnP™ or
IGD Control Client
Check on following:
±
Make sure the UPnP™ and Internet Gateway Device Control Client Networking
components are added to your MS Windows XP system.
±
Your computer doesn’t support UPnP™ if you run an operating system other
than MS Windows XP and MS Windows Millennium.
±
Make sure that UPnP™ is not disabled in the SpeedTouch™ web page; see
“4.5.2 Game & Application Sharing” on page 57
.
Adding UPnP™
If you are running Microsoft Windows XP, it is recommended to add the UPnP™
component to your system.
Proceed as follows:
1
On the
Start
menu, click
(Settings >) Control Panel
.
2
The
Control Pane
l window appears. Click
Add or Remove Programs
.
3
In the
Add or Remove Programs
window appears, click
Add/Remove
Windows Components
.
4
In the
Windows Components Wizard
, select
Networking Services
in the
Components
list and click
Details
.
5
In the
Networking Services
window, select
Universal Plug and Play
or
UPnP
User Interface
and click
OK
.
6
Click
Next
to start the installation and follow the instructions in the
Windows
Components Wizard
.
7
At the end of the procedure the wizard prompts you that the installation was
successful. Click
Finish
to quit.
Page 100 / 104
Chapter 6
Troubleshooting
E-DOC-CTC-20050429-0099 v1.0
92
Adding IGD Discovery
and Control
Your MS Windows XP system is able to discover and control Internet Gateway
Devices (IGD), like the SpeedTouch™ on your local network. Therefore it is
recommended to add the IGD Discovery and Control client to your system.
Proceed as follows:
1
On the Windows task bar, click
Start
.
2
Select
(Settings >) Control Panel
>
Add or Remove Programs
.
3
In the
Add or Remove Programs
window, click
Add/Remove Windows
Components
.
4
The
Windows Components Wizard
appears:
Select
Networking Services
in the
Components
list and click
Details
.
5
In the
Networking Services
window, Select
Internet Gateway Device
Discovery and Control Client
and click
OK
.
6
Click
Next
to start the installation and follow the instructions in the
Windows
Components Wizard
.
7
At the end of the procedure the wizard prompts you that the installation was
successful. Click
Finish
to quit.

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