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Chapter 5
Software Upgrade
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5
Software Upgrade
Introduction
This chapter describes how to upgrade the SpeedTouch™ system software or
firmware.
System software
upgrades availability
For the availability of new system software version packages you can:
±
Click the
SpeedTouch Maintenance
link, available on the Setup CD menu.
±
Check for SpeedTouch™ upgrades at
System software
packages and security
All system software packages for the SpeedTouch™ are digitally signed and
encrypted. Packages that may have become corrupted, or been altered in any way,
will not be accepted by the SpeedTouch™.
This way the SpeedTouch™ or its service can never be corrupted or lost.
System software
upgrades
Depending on the Operating System your computer is running, you can upgrade your
SpeedTouch™ via:
±
The SpeedTouch™ Upgrade Wizard (Microsoft Windows or Mac OS X); see
“5.1 Upgrade Wizard on Setup CD” on page 84
for more information.
Preliminary steps
Before you start with upgrading the SpeedTouch™, always make sure:
±
To inform all people relying on the SpeedTouch™ services, that service may be
down for some short period.
±
The new system software file is stored on your local disk or another storage
device.
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Chapter 5
Software Upgrade
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5.1
Upgrade Wizard on Setup CD
Introduction
The procedures described in this section are valid only in case:
±
You run an MS Windows Operating System or Mac OS X.
±
Your SpeedTouch™ and computer are properly connected through Ethernet or
USB.
During the upgrade procedure in most cases configuration settings are backed up by
the wizard and restored after uploading the system software.
Starting the Upgrade
Wizard
To launch the SpeedTouch™ Upgrade Wizard:
1
Insert the Setup CD in your computer’s CD-ROM or DVD-ROM drive. The
SpeedTouch™ CD menu will pop up automatically.
2
Optionally, in the
Choose Language
window, select the language of your
choice and click
OK
.
3
The SpeedTouch™ safety instructions will be displayed in your default web
browser. Close the window.
4
Select
I have read and I fully understand the Safety Instructions and
Regularity Information
and click
Continue
.
5
In the SpeedTouch™
CD
Menu, click
SpeedTouch Maintenance
.
6
Click
Upgrade My SpeedTouch
, to start the SpeedTouch™ Upgrade Wizard.
7
See
“ Upgrade procedure” on page 85
to continue.
If not:
±
In MS Windows:
Click
Run
on the
Start
menu and enter the following path:
D:\Setup.exe
where D stands for the drive letter of your CD-ROM
or DVD-ROM drive.
±
On Mac OS X
Double-click the CD icon and then double-click
Menu
.
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Chapter 5
Software Upgrade
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Upgrade procedure
1
In the
Welcome to the SpeedTouch Upgrade Wizard
window, click
Next
.
2
The SpeedTouch™
Software License Agreement
window appears.
You must accept before continuing. Click
Yes
to accept.
3
The SpeedTouch™ Upgrade Wizard will search for the SpeedTouch™ on the
network. A progress bar is displayed.
4
The SpeedTouch™ Upgrade Wizard should find your SpeedTouch™ device on
the local network. This is indicated by the following window:
If more than one device is found, a list of available devices will be provided. If
this is the case, select your SpeedTouch™ device and click
Next
.
5
Enter your SpeedTouch™ security
User name
and
Password
.
If you accepted this License Agreement in a previous upgrade, this
window will not be shown.
If the wizard does not find any SpeedTouch™ on the network an error
window appears, refer to
“6.1.2 Upgrade Troubleshooting” on
page 90
.
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6
The following window shows the system software version currently active on
the SpeedTouch™ as well as one or more system software versions available on
the CD:
For more information on a found software version, click
Firmware Details
.
Select the appropriate system software version and click
Next
.
7
The following window will allow you to overview your selection. Click
Next
to
continue.
8
A progress bar will be displayed.
9
Finally, click
Finish
to close the wizard.
System software
downgrade
Via the identical procedure it is also possible - although not recommended - to
downgrade the SpeedTouch™ by uploading an older system software than the
current running version.
However, be aware that functionality added by previous upgrades may be lost, that
system password settings may be lost as well as end-to-end connectivity and other
configuration settings.
If your Service Provider has included a separate disk with dedicated
upgrade system software, click
Have Disk
to navigate to the location
of the appropriate file.
!
In case of a system software downgrade, in step 6, you must specifically
acknowledge your decision before being able to proceed.
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Chapter 6
Troubleshooting
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6 Troubleshooting
Introduction
This chapter suggest solutions for problems you may encounter while installing or
configuring your SpeedTouch™.
If the suggestions do not resolve the problem, look at the support pages on
http://
www.speedtouch.com/support
or contact your service provider.
For Internet connection troubleshooting, refer to the provided Installation and Setup
Guide.
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