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Page 101 / 159 Scroll up to view Page 96 - 100
101
10 INTERNET SECURITY
DMS-CTC-20120510-0000 v1.0
10.4 Wireless Time Control
Introduction
Wireless Time Control allows you to restrict wireless access to one or two sessions. This means that your wireless devices will
not be able to connect to the Internet (or your local network) outside these time frames.
Warning
Make sure that the persons that use a wireless connection are aware of these time frames. This to avoid the loss of data or
unexpected service interruption.
Requirements
Before you can start:
Your MediaAccess Gateway must be connected to the Internet.
Your MediaAccess Gateway must use a time server for its time configuration.
For more information, see
“9.4 Network Time Server” on page 88
.
Procedure
1
Browse to the Technicolor GUI.
For more information, see
“4.1 MediaAccess Gateway GUI” on page 32
.
2
On the
Home Network
, click
Access Control
.
3
The
Access Control
page appears. In the
Pick a task
list, click
Wireless Time Control
.
4
The
Wireless Network Time Control
page appears.
5
Select the
Enable Schedule
box.
6
Select a start time and end time for the first session.
7
Select a start time and end time for the second session.
8
Click
Apply
.
Depending on the software version used by your service provider, this feature may not yet be available on your
MediaAccess Gateway.
Page 102 / 159
103
11 SUPPORT
DMS-CTC-20120510-0000 v1.0
11 Support
Introduction
This chapter suggests solutions for issues that you may encounter while installing, configuring or using your MediaAccess
Gateway.
If the suggestions do not resolve the problem, look at the support pages on www.technicolor.com
or contact your service
provider.
Topics
This chapter describes the following topics:
Topic
Page
11.1
Setup Troubleshooting
104
11.2
General MediaAccess Gateway Troubleshooting
105
11.3
Wired Connection Troubleshooting
106
11.4
Wireless Connection Troubleshooting
107
11.5
Voice over IP Troubleshooting
108
11.6
Content Sharing Troubleshooting
109
11.7
Reset to Factory Defaults
110
Page 103 / 159
104
11 SUPPORT
DMS-CTC-20120510-0000 v1.0
11.1
Setup Troubleshooting
Introduction
If you have trouble to install your MediaAccess Gateway with the Setup CD, try the suggested solutions in this section.
The Setup CD does not start automatically
If your computer runs:
Microsoft Windows 7 and Vista:
a
Click the Windows
Start
button.
b
In the
Search programs and files
box, type the following path:
D:\Setup.exe
, where D stands for the drive letter of
your CD- or DVD-ROM drive.
c
Press ENTER.
Microsoft Windows XP:
a
Click the Windows
Start
button.
b
Click
Run
.
c
In the
Open
field, type the following path:
D:\Setup.exe
, where D stands for the drive letter of your CD- or DVD-
ROM drive.
Mac OS X:
a
On your desktop, double-click the CD icon.
b
Double-click
Menu
.
Your MediaAccess Gateway has not been found
If you see this error during setup, make sure that:
The MediaAccess Gateway is turned on and fully initialized.
Your computer has a valid IP address, that is any address but 0.0.0.0. For more information, consult the help of your
operating system.
No dedicated firewall device or router is placed between your computer and the MediaAccess Gateway.
No personal network security software (for example firewall software) is running on your computer.
Your computer is correctly connected to the MediaAccess Gateway.
Page 104 / 159
105
11 SUPPORT
DMS-CTC-20120510-0000 v1.0
11.2 General MediaAccess Gateway Troubleshooting
None of the LEDs light up (MediaAccess Gateway does not work)
Make sure that:
The MediaAccess Gateway is plugged into a power socket outlet.
You are using the correct power supply for your MediaAccess Gateway device.
The MediaAccess Gateway is turned on via the push button or rocker switch on the back panel.
The Broadband LED does not light up or is blinking
Make sure that:
The DSL cable is correctly connected. For more information, see
“3.1 Connecting the MediaAccess Gateway to your
Service Provider’s Network”
.
The DSL service is enabled on your telephone line. For more information, contact your Internet Service Provider.
The Internet LED does not light up
If you must authenticate to connect to the Internet, make sure that your user name and password are correct.
Proceed as follows:
1
Browse to the
MediaAccess Gateway GUI
.
For more information, see
“Accessing the MediaAccess Gateway GUI” on page 33
.
2
On the
Broadband
menu, click
Internet Services
.
3
Under
Internet
, click
View More
.
4
Check your user name
5
Re-enter your password.
6
Click
Connect
.
MediaAccess Gateway unreachable
If you can not access your MediaAccess Gateway via your web browser or the Setup wizard, you might consider a hardware
reset as described in
“11.7 Reset to Factory Defaults” on page 110
.
The power requirements for your MediaAccess Gateway are clearly indicated on the identification label of the
MediaAccess Gateway. Only use the power adaptor supplied with your MediaAccess Gateway.
Page 105 / 159
106
11 SUPPORT
DMS-CTC-20120510-0000 v1.0
11.3 Wired Connection Troubleshooting
Ethernet LED does not light up
Make sure that:
The Ethernet cable is securely connected to the Ethernet port on your MediaAccess Gateway and your computer.
You are using the correct cable type for your Ethernet equipment, that is at least UTP CAT5 with RJ-45 connectors.

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