19216811.livePage 85
Software/Firmware Support
SonicWALL logs, tracks, prioritizes, and resolves software, firmware and/or documentation
bug reports and enhancement requests for software support for a period of 90 days after
the date of purchase.
Software/Firmware Updates
All software and firmware maintenance releases and updates are included for 90 days after
the date of purchase. SonicWALL notifies administrators via electronic mail of new updates.
The updates are delivered exclusively via the web.
Support Tools
Warranty Support provides access to SonicWALL’s web-based support tools, including
FAQs, documentation, and Knowledge Base systems.
Availability
This warranty is available only in the United States and Canada.
Warranty Support -
International
Overview
Included with all SonicWALL products, SonicWALL warranty support includes return-to-
factory hardware replacement for one year. Warranty Support also includes technical
support and software/firmware updates for 90 days. Coverage is provided during normal
business hours.
Deliverables
Coverage Hours
Support is provided during standard business hours, 24 hours per day local time, seven
days per week, including locally-recognized SonicWALL holidays.
Hardware Service
Warranty Support includes the repair or replacement of failing hardware returned to the
SonicWALL factory for a period of year following the date of purchase.
Upon diagnosis of a hardware failure, a SonicWALL technical specialist issues an RMA
number and provides instructions for returning the hardware to SonicWALL. Upon receipt
of the failed appliance, SonicWALL ships a fully functional appliance. The replacement
appliance is equivalent to a new appliance.
SonicWALL does not accept failed appliances without a valid RMA number.
Software/Firmware Updates
All software and firmware maintenance releases and updates are included for 90 days after
the date of purchase. SonicWALL notifies administrators via electronic mail of new updates.
The updates are delivered exclusively via the web.