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Before Contacting the Helpdesk, Please Carry Out the following
An Isolation Test:
To do this, unplug all devices such as phones, answering machines, fax
machines, home alarm system etc from your telephone line. Test your
Internet with only your ADSL2+ modem/router plugged into the first
telephone line into the property.
If the problem has disappeared, sequentially plug devices back in and
test until you locate the interfering device or phone point. Check to
make sure suitable filters are installed. You may need a qualified
technician to repair your problem.
If Possible, test the ADSL connection with another working ADSL modem.
Look for Patterns:
Please take notice of what happens to your ADSL connection and at what
time it occurs. If your modem’s DSL light flashes every day at 12:04pm
this provides us with more information than the “service drops out”.
The more specific the information you provide, the more readily our
technicians can diagnose the fault.
Contact Aussie Broadband
Support Hours:
8am to 8:30pm Monday to Friday
10am to 4pm Weekends & Public Holidays AEST
Sales & Account Hours:
9am to 5:30pm Monday to Friday
10am to 4pm Saturday & Sunday AEST
Email
Sales:
Accounts:
Support:
Plan Changes:
Sales & Support Phone:
1300 880 905
Fax:
1300 121 677

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