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Page 11 / 24 Scroll up to view Page 6 - 10
11
Common Setup Connection Difficulties
Your Computer Cannot Connect to the Internet
(If connected to modem via an Ethernet Cable)
Follow the instructions until your computer can connect to the Internet:
•
Make sure that the modem is powered on. The power LED should be green and not flashing.
•
If the power LED is flashing, then power off all of your network devices, including the modem
and computers. Then power on each device in the following order:
1.
Modem
2.
Computer
•
Check the LEDs on the front panel of the modem. Make sure the power, DSL, and at least one
of the numbered Ethernet LEDs are lit. If they are not, then check the cable connections. The
computer should be connected to one of the Ethernet ports numbered 1-4 on the modem,
and the DSL port of the modem must be connected to the ADSL line.
Internet Speed: Some Basics
When you sign up with Aussie Broadband your internet speed is determined by the Plan that you
selected. This speed determines how fast you can transfer data to and from the internet. For
example, you may have selected the 1500/256 plan with 10GB Peak data and 10GB Off-Peak data.
The 1500 represents the download speed and the 256 represents the upload speed. This means that
you will be able to potentially download data from the internet at 1500kbps and be able to upload
data to the internet at speeds up to 256kbps.
Download & Uploads
A download is any data that you receive from the internet. This includes any files downloaded from
the internet and any websites that are displayed in your browser. An upload is any data that you
send from your computer to the internet such as sending an email.
kbps vs. KBps
Your broadband plan is displayed in
kilobits
(e.g. 1500/256Kbps). Most applications, including your
browser, display your download and upload speeds in
kilobytes
. This is important to note as it is
easy to misinterpret your internet speeds based on your selected plan. In simple terms, 1500kbps
(kilobits) is equivalent to 187.5KBps (Kilobytes).
Local Network
The speed displayed by your network connections (e.g. 100Mbps for Ethernet) represents the local
network speed only and does not relate to your internet speed.
Page 12 / 24
12
Internet Speed: How to Carry out A Speed Test
If you are experiencing any connection issues relating to speeds it is recommended that you carry
out a speed test. Before starting the test please make sure that you have no other programs running
that may be using the internet connection as this will cause the results to be inaccurate. Please
ensure that you are not currently shaped, this can be check by accessing your account details from
our homepage.
To carry out a speed test go to:
Select a file to download (preferably a file larger than 10Mb). Save this file to your desktop or
somewhere that you can easily find to delete it later on. Wait for a minute or two until the transfer
rate settles somewhat and take note of it. This is your current download speed.
Internet Speed: What Affects It?
The speed of your ADSL connection can be affected by numerous factors, as shown below. Some of
these you may be able to improve yourself, while others you have no control over.
•
Distance from the exchange:
One of the main factors that determine the speed of your ADSL
connection is the cable distance from the telephone exchange to your property. The closer
you are to the exchange, the faster your broadband connection speed can be.
•
Number of people sharing the connection & how many tasks are being carried out online at
once:
If there are multiple computers or other devices connected to the ADSL service within
your home, it’s possible that one of them may be causing slow speeds. When a computer
downloads large files or updates they can effectively slow down all other internet traffic on
your network.
This also applies if you are attempting to carry out multiple tasks online at the
same time.
•
The Quality of your cables and modem:
The cabling, both to your house and inside it, play a
significant role in determining your internet speed.
If the phone lines are in good condition,
your internet speeds will increase. Similarly, the better the quality of the modem or router,
the faster your internet connection. Hence good quality wiring and short cables should be
used.
•
The Website you are looking at:
If there are a lot of people attempting to access the same
website at the same time (such as bank sites) this will affect your internet speed. The server
that hosts the website has to work harder to serve the requests, hence if more people
request the site than the server can handle then the speed of that site will decrease. If this
happens, try accessing the website at a less busy time.
•
Spyware, Viruses & Adware:
If there is any form of infection on your computer, this can
seriously slow down your internet speed. Make sure that you have an anti-virus program
installed onto your computer and that you regularly remove any spyware or adware that may
be on your PC.
Page 13 / 24
13
Positioning your
modem
You will want to place your wireless modem somewhere that it will receive the strongest signal with
the least amount of interference. For best results:
Place in a Central Location:
Place the modem as close to the centre of your home as possible to increase the wireless signal
strength.
Place in a High position:
The modem should be kept off the floor and away from walls, and metal objects such as filing
cabinets. Generally, the more obstacles the signal has to pass through the weaker it may
become, hence keep physical obstructions to a minimum.
Reduce Interference:
The frequency that the wireless modem uses is sometimes the same as most microwaves and
many cordless phones. Hence if you turn on the microwave or get a call on a cordless phone,
your wireless signal might be temporarily interrupted. You can avoid most of these issues by
using a cordless phone with a higher frequency, such as 5.8 GHz. It’s also a good idea to keep
away from radios, TV sets, power sources and other wireless devices in your home or office
TIP:
For tips on how to improve your wireless network, go to:
www.microsoft.com/athome/setup/wirelesstips.aspx
Setting up your Wireless Network
Does your computer have wireless capability?
Most desktop computers do not come with a wireless network adapter. If you have a desktop
computer and are not sure if it has a wireless network adapter, contact the manufacturer or retailer
who sold you your computer.
If you have a laptop then it is likely that you will have a wireless network adapter. Check the original
specifications for your computer. If you are still unsure, contact your manufacturer.
Before you continue
In most cases the wireless network will have already been setup on your wireless modem.
If your
wireless is already running a secure network, then you do not need to make any changes. Otherwise
follow the steps below.
Wireless Security is a major consideration when setting up a Wireless Network in your home or
office. Aussie Broadband recommends that all access points use some type of Wireless Encryption
to hinder unauthorized access to your network.
NOTE:
To Setup Wireless Settings in your modem, first connect your computer to the modem with an Ethernet Cable. Once you have
finished Configuring the Settings you can remove the cable and connect wirelessly.
Page 14 / 24
14
Connect to your ADSL modem
Follow steps
1
to
4
on page 6 to log onto your ADSL modem
Configuring the Wireless Network
1.
Click
Home Network
in the left menu.
2.
Click
Advanced Settings.
3.
Click
Begin Wireless Wizard
.
Page 15 / 24
15
4.
Click
Configure the Local SpeedStream Gateway Wireless Network
. Set Wireless Interface to
Enable
. Then specify the SSID (This is your wireless network name, you can choose to leave
this as default).
5.
Click
Next
.
6.
Set
Security Mode
to
WPA-PSK
TKIP
.
7.
Click
Next
.
8.
Specify a
Shared Key
. This is your wireless network password and must consist of 8 or more
digits containing letters and/or numbers. We recommend using the same password as your
Aussie Broadband account password. Set
Group Key Interval
to
30
.
9.
Click
Next
.

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