Router User’s Guide

Monitoring Network Health

Ethernet Statistics

View status and statistical information for LAN-side

Ethernet connectivity.

Pay special attention to the status (up or down)

reported for each Ethernet port to verify that each

cable is connected properly and detected by the

Router.

Select

Status

and Statistics>Ethernet

from the

left navigation pane of the Web interface to view

Ethernet statistics.

USB Statistics

View status and statistical information for LAN-side USB

connectivity.

Pay special attention to the status (up or down) reported

for each USB port to verify that each cable is connected

properly and detected by the Router.

Select

Status and

Statistics>USB

from the left

navigation pane of the Web interface to view USP

statistics.

Routes

View all IP routes currently known by the Router.

Both static and dynamic routes are shown along

with their respective netmask, Router, and the

corresponding interface.

Select

Status

and Statistics>Routes

from the left

navigation pane of the Web interface to view the

current routing table, which contains the data

pertaining to all currently known static and dynamic

IP routes

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Router User’s Guide

Monitoring Network Health

Diagnostics

The Router provides a considerable amount of diagnostic functionality for testing connectivity on both the

Local Area Network (LAN) and the Wide Area Network (WAN). This includes LAN-side connections within

the home and WAN-side connections to the carrier, service provider and Internet. WAN-side testing may

be performed for each of the WAN-side connections currently configured. This data is commonly

requested by technical support to assist in troubleshooting.

Note

: This option may not be available on your Router configuration.

To run diagnostics:

1. Select

Diagnostics

from the left navigation pane of the Web interface. This displays “Diagnostics”

window.

2.

Select the connection you want to test from the

Connection to Test

drop-down menu.

3. Click

Run Diagnostics

. The test results display under the

Results

column.

If one of the following failed, contact your Service Provider.

•

Connections at the Carrier

•

Independent Service Provider

•

Internet Connectivity

4.

If a test displays a

FAIL

status for any other reason then listed above, click

Run Diagnostics

again

to confirm the failure.

5.

If the test still displays a

FAIL

status, check all connections and passwords; then click

Run

Diagnostics

again.

6.

If the test still displays a

FAIL

status, contact your Service Provider for further assistance.

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Router User’s Guide

Monitoring Network Health

Tools

This section describes how to use the tools listed below.

Interface Map

View a graphical representation of the current LAN and WAN

configurations.

Reboot

Reboot the Router.

Update

Update Router firmware.

Interface Map

Some Router configurations provide a graphical representation of the current LAN and WAN

configurations. This is particularly useful for Technical Support in verifying that correct protocol

encapsulations are assigned and Virtual Circuits (VCs) are mapped to the correct network interfaces.

Note

: This option may not be available on your Router configuration.

To display the interface map, select

Tools>Interface Map

from the left navigation pane of the Web

interface. This displays the “Interface Map” window.

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Router User’s Guide

Monitoring Network Health

Reboot

You can reboot the Router using the Reboot option, or you can reset the Router to factory defaults using

the Reset option. Reboot should be used when the Router needs to be restarted without losing your

current configuration settings.

Note

: This option may not be available on your Router configuration.

To reboot the Router, select

Tools>Reboot

from the left navigation pane of the Web interface. This

displays “System Reboot” window.

The “System Reboot” window displays a countdown while processing. When the Router has finished

rebooting, the “System Summary” window is displayed.

Reset to system defaults:

Reset the Router to system defaults should be done when you find it necessary to recover the factory

default settings. This may be necessary when a custom configuration did not go as planned, when a new

configuration is desired, or when the Router does not appear to be working properly.

Important

: This

option resets all custom settings, users, and passwords on your Router.

Note

: This option may not be available on your Router configuration.

To reset the Router:

1.

Using the tip of a ballpoint pen or unfolded paperclip, press and hold the

Reset

button located on the

bottom of the router. The

pwr

LED will blink red once, indicating that the reset has begun.

2. Continue depressing the

Reset

button for four seconds or until the

pwr

LED begins to blink

alternating red-to-green.

3. Release the

Reset

button.

To cancel the reset:

Continue depressing the

Reset

button for longer than 10 seconds. The

pwr

LED will return to green, and

the action will be cancelled.

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Router User’s Guide

Monitoring Network Health

Update

This features updates the firmware of your Router through the Internet or from a device connected to your

Router.

Note

: This option may not be available on your Router configuration.

To update the firmware:

1. Select

Tools>Update

from the left navigation pane of the Web interface. This displays “System

Update” window.

2.

Select one of the following:

•

Remote

Checks the Internet for the appropriate upgrade file. This is the recommended method.

•

Local

Download the firmware update file from a location on your network. Before doing this, you must

download the upgrade file to your computer.

Important

: Do not turn off or interrupt the Router during a firmware upgrade session. The Router could be

rendered inoperable!

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