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Page 61 / 85 Scroll up to view Page 56 - 60
Router User’s Guide
Monitoring Network Health
Ethernet Statistics
View status and statistical information for LAN-side
Ethernet connectivity.
Pay special attention to the status (up or down)
reported for each Ethernet port to verify that each
cable is connected properly and detected by the
Router.
Select
Status
and Statistics>Ethernet
from the
left navigation pane of the Web interface to view
Ethernet statistics.
USB Statistics
View status and statistical information for LAN-side USB
connectivity.
Pay special attention to the status (up or down) reported
for each USB port to verify that each cable is connected
properly and detected by the Router.
Select
Status and
Statistics>USB
from the left
navigation pane of the Web interface to view USP
statistics.
Routes
View all IP routes currently known by the Router.
Both static and dynamic routes are shown along
with their respective netmask, Router, and the
corresponding interface.
Select
Status
and Statistics>Routes
from the left
navigation pane of the Web interface to view the
current routing table, which contains the data
pertaining to all currently known static and dynamic
IP routes
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Page 62 / 85
Router User’s Guide
Monitoring Network Health
Diagnostics
The Router provides a considerable amount of diagnostic functionality for testing connectivity on both the
Local Area Network (LAN) and the Wide Area Network (WAN). This includes LAN-side connections within
the home and WAN-side connections to the carrier, service provider and Internet. WAN-side testing may
be performed for each of the WAN-side connections currently configured. This data is commonly
requested by technical support to assist in troubleshooting.
Note
: This option may not be available on your Router configuration.
To run diagnostics:
1. Select
Diagnostics
from the left navigation pane of the Web interface. This displays “Diagnostics”
window.
2.
Select the connection you want to test from the
Connection to Test
drop-down menu.
3. Click
Run Diagnostics
. The test results display under the
Results
column.
If one of the following failed, contact your Service Provider.
•
Connections at the Carrier
•
Independent Service Provider
•
Internet Connectivity
4.
If a test displays a
FAIL
status for any other reason then listed above, click
Run Diagnostics
again
to confirm the failure.
5.
If the test still displays a
FAIL
status, check all connections and passwords; then click
Run
Diagnostics
again.
6.
If the test still displays a
FAIL
status, contact your Service Provider for further assistance.
59
Page 63 / 85
Router User’s Guide
Monitoring Network Health
Tools
This section describes how to use the tools listed below.
Interface Map
View a graphical representation of the current LAN and WAN
configurations.
Reboot
Reboot the Router.
Update
Update Router firmware.
Interface Map
Some Router configurations provide a graphical representation of the current LAN and WAN
configurations. This is particularly useful for Technical Support in verifying that correct protocol
encapsulations are assigned and Virtual Circuits (VCs) are mapped to the correct network interfaces.
Note
: This option may not be available on your Router configuration.
To display the interface map, select
Tools>Interface Map
from the left navigation pane of the Web
interface. This displays the “Interface Map” window.
60
Page 64 / 85
Router User’s Guide
Monitoring Network Health
Reboot
You can reboot the Router using the Reboot option, or you can reset the Router to factory defaults using
the Reset option. Reboot should be used when the Router needs to be restarted without losing your
current configuration settings.
Note
: This option may not be available on your Router configuration.
To reboot the Router, select
Tools>Reboot
from the left navigation pane of the Web interface. This
displays “System Reboot” window.
The “System Reboot” window displays a countdown while processing. When the Router has finished
rebooting, the “System Summary” window is displayed.
Reset to system defaults:
Reset the Router to system defaults should be done when you find it necessary to recover the factory
default settings. This may be necessary when a custom configuration did not go as planned, when a new
configuration is desired, or when the Router does not appear to be working properly.
Important
: This
option resets all custom settings, users, and passwords on your Router.
Note
: This option may not be available on your Router configuration.
To reset the Router:
1.
Using the tip of a ballpoint pen or unfolded paperclip, press and hold the
Reset
button located on the
bottom of the router. The
pwr
LED will blink red once, indicating that the reset has begun.
2. Continue depressing the
Reset
button for four seconds or until the
pwr
LED begins to blink
alternating red-to-green.
3. Release the
Reset
button.
To cancel the reset:
Continue depressing the
Reset
button for longer than 10 seconds. The
pwr
LED will return to green, and
the action will be cancelled.
61
Page 65 / 85
Router User’s Guide
Monitoring Network Health
Update
This features updates the firmware of your Router through the Internet or from a device connected to your
Router.
Note
: This option may not be available on your Router configuration.
To update the firmware:
1. Select
Tools>Update
from the left navigation pane of the Web interface. This displays “System
Update” window.
2.
Select one of the following:
•
Remote
Checks the Internet for the appropriate upgrade file. This is the recommended method.
•
Local
Download the firmware update file from a location on your network. Before doing this, you must
download the upgrade file to your computer.
Important
: Do not turn off or interrupt the Router during a firmware upgrade session. The Router could be
rendered inoperable!
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